Steve Henderson

Steve Henderson Email and Phone Number

Director, Technical Product Management @ CWT
minnetonka, minnesota, united states
Steve Henderson's Location
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
Steve Henderson's Contact Details

Steve Henderson personal email

n/a

Steve Henderson phone numbers

About Steve Henderson

A highly experienced, proactive, motivated & hands on leader / consultant with extensive technical and operational experience.Strengths include:Product managementContact centre analysis & optimisationStrategic / tactical planningBenefit discovery & realisationRemote & global managementSpecialties: Contact Centre & Back Office Technologies including CRM, Automation & Workforce Optimisation.Change & Project Management, Capacity & Workload Planning, B2B and B2C

Steve Henderson's Current Company Details
CWT

Cwt

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Director, Technical Product Management
minnetonka, minnesota, united states
Website:
mycwt.com
Employees:
13612
Steve Henderson Work Experience Details
  • Cwt
    Director Technical Product Management
    Cwt Feb 2019 - Present
    United Kingdom
    Global technical ownership of contact channels & associated products including CRM, IVR, WFO & automation
    View
  • Cwt
    Director Of Workforce Optimisation & Interactive Platforms Emea
    Cwt Sep 2011 - Feb 2019
    United Kingdom
    View
  • Sitel
    Director Of Emea Workforce Management
    Sitel Jun 2007 - Aug 2011
    United Kingdom
    View
  • Swh Consulting Ltd
    Owner, Call Centre Consultant & Interim Manager
    Swh Consulting Ltd Sep 2006 - Jun 2007
    United Kingdom
  • The Aa
    Manager, Resourcing & Mi
    The Aa Sep 1997 - Aug 2006
    Newcastle Upon Tyne, United Kingdom
    View
  • Lloyds Tsb
    Capacity Planning Manager
    Lloyds Tsb Jan 1988 - Sep 1997
    View

Steve Henderson Skills

Workforce Management Call Centers Contact Centers Process Improvement Change Management Management Outsourcing Leadership Customer Experience Bpo Team Management Service Delivery Call Center Training Business Process Improvement Project Management Performance Management Operations Management Call Center Development Customer Satisfaction Inbound Marketing Vendor Management Avaya Acd Six Sigma Avaya Technologies

Frequently Asked Questions about Steve Henderson

What company does Steve Henderson work for?

Steve Henderson works for Cwt

What is Steve Henderson's role at the current company?

Steve Henderson's current role is Director, Technical Product Management.

What is Steve Henderson's email address?

Steve Henderson's email address is st****@****net.com

What is Steve Henderson's direct phone number?

Steve Henderson's direct phone number is +33 1 41 33 *****

What skills is Steve Henderson known for?

Steve Henderson has skills like Workforce Management, Call Centers, Contact Centers, Process Improvement, Change Management, Management, Outsourcing, Leadership, Customer Experience, Bpo, Team Management, Service Delivery.

Who are Steve Henderson's colleagues?

Steve Henderson's colleagues are Deborah Ashley, Joanna Kowal, Abadir Cwt-Aly, Stuart Holt, Pooja Bhasin, Josy Reis, Eva Yap.

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