Steven Wicinski Email & Phone Number

Dayton, OH, US

Indianapolis, IN, US

• Developing proposals to establish a new non-public charter high school within the State of Ohio.
• Working closely with the State of Ohio’s Board of Education on curriculum requirements.
• Writing curriculum guidelines for grades 9 through 12.

Diverse tech and marketing projects supporting various industries. For a list of current and former assignments, refer to: http://www.writedataservices.com/portfolio/SwFreelance.pdf

Flanders, New Jersey, US

• IT/Infrastructure Team:
• Developed Infrastructure documentation (online help, user/training guides, presentations, etc.) that provided procedures for User Management services (e.g., employee onboarding, offboarding, name changes, promotions).
• Assisted with documentation supporting E-Risk applications for insurance brokers and underwriters.
• Served as consultant for process improvements and ongoing publishing solutions.Workflow & Deliverables: http://www.writedataservices.com/portfolio/ERiskReporting.pdfDocumentation.

Austin, Texas, US

• Product Management Team:
• Developed and maintained technical API documentation to support partner requirements for BaaS Internet Banking applications (e.g., GO2Bank), rapid! Disbursements, and other Green Dot deliverables.
• Documented ongoing content regarding Fraud Prevention and Risk Assessments associated with electronic transmissions to/from retail processing.
• Designed, developed, and distributed software release documentation in a fast-paced agile environment.
• Worked closely with third-party vendors to transition technical API content from a 500-page PDF document to a web portal for partner access.
• Prepared API/SDK documentation to support cybersecurity for SaaS B2B apps and server-to-server integration enabling customer SSO using IAM/CIAM platforms and tools.Workflow &.

New York City, NY, US

• UX Design Team:
• Managed translation databases providing content in 30 language locales for 40+ legal/business SaaS applications.
• Designed and developed multi-language DITA-based help systems, video-based training tutorials, and user manuals supporting legal and business software applications in AWS environment.
• Collaborated with UX designers, product management, legal counsel, and marketing personnel to ensure new interfaces and features met industry standards for customer rollout via cloud delivery.
• Assisted engineers with IT compliance and software testing, thus ensuring high-quality deliverables.Workflow & Deliverableshttp://www.writedataservices.com/portfolio/LexisNexisWorkflow.pdf

• Published the NCR REA retirees' newsletter. Over 2K subscribers.
• Managed all content development, release calendar, and production schedules.
• Coordinated distribution with print vendor and resolved quality issues.

Annapolis, Maryland, US

• Published TechCom Manager, a monthly international newsletter for technical communicators, training professionals, managers, etc. With over 5K subscribers, readership spanned across the US, Canada, and the UK.
• Managed newsletter themes, writing assignments, and production schedules.
• Sold advertising space, prepared ads, and provided copywriting services to sponsors.

Atlanta, Georgia, US

• Ecommerce Solutions Business Unit:
• Led teams responsible for writing and maintaining information products and training to support financial banking systems.
• Maintained a database of reusable software modules for new system features and functions.
• Boosted proposal-response productivity 50% by designing and implementing an automated solution for developing and deploying RFPs online.
• Increased revenue $700K/yr. by providing custom branded materials for Internet Banking customers.Workflow & Deliverableshttp://www.writedataservices.com/portfolio/eComDeliverables.pdf

Atlanta, Georgia, US

• Data Services Division:
• Designed, implemented and maintained comprehensive documentation and training for Commercial Banking, Internet Banking, and Disaster Recovery solutions, supporting $100M/yr. revenue.
• Developed writing and style guides to ensure a consistent look and feel across all company business units, eliminating branding and image inconsistencies.
• Collaborated with product management and marketing teams to rollout new branding programs for products and services, resulting in shared content and significant savings on publishing costs.
• Designed and conducted custom training initiatives to support customers and sales personnel.
• Developed and maintained technical guides, functional specs, user guides, internal websites, newsletters, press releases, analytic reports, help systems, proposals, brochures, data sheets, marketing ads, electronic.

Atlanta, Georgia, US

• Information Products R&D:
• Managed a team of developers, writers, and administrators responsible for new publishing technologies across NCR/AT&T GIS.
• Led staff that pioneered SGML/XML platform-independent authoring, reducing annual publishing budget by $13M/yr.
• Managed engineering teams that conducted document and publishing-system conversions and installations across business units.
• Oversaw various other collaborative software-development projects across NCR and AT&T.
• Maintained API documentation that developers used to interface bank applications and ATM networks.

Atlanta, Georgia, US

• Corporate Publications Services:
• Developed SGML application schemas (Document Type Definitions or DTDs) to support document structures for technical and training content.
• Wrote DTD user guides for authors across NCR.
• Tested new authoring tools and worked with developers to integrate them into multiple publishing solutions.
• Developed and delivered authoring training to writing teams.

Atlanta, Georgia, US

• Financial Systems and Data Services Divisions:
• Served as project leader for a team of 10 technical writers.
• Developed technical and user content to support for NCR's UFS (Universal Financial System) banking system. This included documentation for Deposits, Loans, ATMs, Bank Fraud Prevention, Risk Assessment, and many other.
• Developed technical and user documentation to support the online counterpart of the UFS mainframe banking system.
• Trained new writers.

Atlanta, Georgia, US

• Financial Systems Division:
• Prepared technical and user documentation to support NCR mainframe batch and online banking systems.
• Developed software training modules for bank personnel.
• Built and maintained a software source module library and supporting user documentation for developers.

Atlanta, Georgia, US

• Financial Systems Division:
• Developed technical and end-user documentation for NCR mainframe banking systems.
• Assisted with documenting and testing a Loan Closing application for Savings & Loan institutions.
• Developed user documentation to support an NCR hospital system (CARE).

Atlanta, Georgia, US

• Financial Systems Division:
• Developed software applications for NCR mainframe banking systems and ATM networks.
• Published customer release documentation to support new features and functions.
• Tested and compiled software on various mainframe systems.
• Trained tellers and bank administrators at various institutions to use NCR equipment.

Technical Communications Management

Multimedia Engineering

Project Management

Certified Technical Communications Professional, Ctcp, Technical Writing

Management, Communications, Systems Analysis Training

Computer Science

Information Technology

Six Sigma