Steven Wilde Email & Phone Number

Perth, Western Australia, Australia

Provide 2nd level end user and technical support to Synergy’s systems, audio-visual (AV), printers, desktops, laptops, mobile devices and peripherals, as well as standard and approved non-standard software. This includes installing, troubleshooting, maintaining, and upgrading hardware/software and equipment while ensuring optimal performance. An EUT Officer will provide end-user assistance where required, in person, by telephone, or via remote support in a timely and professional manner.Key responsibilities of the role include:Provide 2nd level hardware, software, AV, and network support to Synergy’s staff across all sitesMaintain, support and provision desktop hardware including PCs, laptops, mobile devices, monitors, printers, peripherals, etcTravel to our generation and contact centre sites as required to provide supportEnsure end users receive excellent levels of customer serviceUtilise Service Management tools to actively monitor tickets, maintain accurate and timely information about the status of assigned jobs and resolve as per Operational Level Agreements (OLA)

Perth, Western Australia, Australia

A dedicated, dependable and trustworthy field technical support professional providing Level 2 support with extensive experience in desk side support who achieves to a high standard.Delivering to specific service level agreements across multiple clients, including out of hours support.Delivering Business as Usual (BAU) and project requirements across multiple accounts, includingvarious Commonwealth Government agencies, banking and private corporations.Supported MS Windows up to Win10 and MS Office up to Office 365.Has performed in varied project management roles for varied local projects.A client focused, positive and energetic team member, who completes work commitments whilst working in a Field Technical Support role.Works extremely well in a team environment with little or no supervision.Escalation point for client support/care issues.Dealing with clients and internal service providers to resolve and service delivery issues.

Perth, Western Australia, Australia

Performed this role in conjunction with EUS Field Support in WA.Delivering to specific service level agreements by staff across multiple clients in the Perth metro area including out of hours engagements.Resource management across various business units and geographical locations in WA to meet Business as Usual (BAU) and project requirements.People Care responsibilities for 15 staff in WA. Career development, skill gap identification, performance management, mentoring and succession planning.Escalation point for client support/people care issues.Dealing with complex issues.Client focused and service oriented background.

Perth, Western Australia, Australia

A dedicated, dependable and trustworthy field technical support specialist providing Level 2 support with extensive experience in desk side support who achieves to a high standard.Delivering to specific service level agreements across multiple clients, including out of hours support.Delivering Business as Usual (BAU) and project requirements across multiple accounts, includingvarious Commonwealth Government agencies, banking and private corporationsSupported MS Windows up to Win10 and MS Office up to Office 365.Has performed in varied project management roles for varied local projects.A client focused, positive and energetic team member, who strives to do their best to complete work commitments whilst working in a Field Technical Support role.Works extremely well in a team environment with little or no supervision.Escalation point for client support/care issues.Dealing with clients and internal service providers to resolve and service delivery issues.

Perth, Western Australia, Australia

A dedicated, dependable and trustworthy field technical support specialist providing Level 2 support with extensive experience in desk side support who strives to a high standard.Delivering to specific service level agreements across Commonwealth Government agencies, including out of hours support.Delivering Business as Usual (BAU) and project requirements across Commonwealth Government agencies accounts.Supported MS Windows and MS Office.Has performed in varied project management roles for varied local projects.A client focused, positive and energetic team member, who strives to do their best to complete work commitments whilst working in a Field Technical Support role.Mentoring new supporting staff and subject matter expert for client account site.Works extremely well in a team environment with little or no supervision.Escalation point for client support/care issues.Dealing with clients and external service providers to resolve and service delivery issues.

Perth, Western Australia, Australia

IT Training, Help Desk Support, Network Management

Perth, Western Australia, Australia

Senior Staff Clerk / Personnel Manager (Pay and Conditions) - supervise teams providing payroll and conditions of service issues for 1500 ATO staff in Perth.

Perth, Western Australia, Australia

Office Services / Staff Clerk / Compensation Clerk - Providing support in Office Services section, staff clerk / compensation clerk roles - payroll and conditions of service.

Australia

Attained rank of Petty Officer Writer - payroll, conditions of service and administrative work.