Steve Wilichowski Email & Phone Number

Massachusetts, United States

Providence, Ri, Us

United Natural Foods, Inc. is a Providence, Rhode Island based natural and organic food company. The largest publicly traded wholesale distributor of health and specialty food in the United States and Canada.

Providence, Rhode Island, Us

Responsible for planning, organizing, and managing a multi-team cross organization program to develop and re-platform our legacy Consumer/Small Business Online Banking application on new infrastructure to support our 2+ million customers. This effort involved overseeing a dozen delivery teams and numerous support groups while following an Agile sprint-based methodology and cadence.• Prepared and managed Big Room Planning events every 12 weeks to set program direction and establish plans for delivery teams.• Established program level reporting, meeting, and status structures to monitor progress and report the overall health of the program to senior management and business stakeholders.• Coordinated key program level meetings including regular sprint reviews, meta planning sessions, and release/production deployments to support the delivery teams.• Continuously monitored program issues, risks, dependencies, & impediments and proactively adjusted where necessary to keep the program on track.

Providence, Rhode Island, Us

Developed and maintained digital strategies for our Wealth and Mortgage business lines that were focused on maximizing the value our retail and business customers receive through our Mobile & Online digital channels. Prioritized and drove a portfolio of digital initiatives to deliver against these strategies.• Partnered with our financial, premier, and private wealth advisors to define new digital products, services, and tools to support the advisor’s clients.• Integrated numerous investment products and service with our Mobile and Online Banking channels.• Implemented the award winning SpeciFi® digital advisor product with a leading Fintech.• Successfully coordinated & launched a new mortgage servicing mobile app with a Fintech partner.

Providence, Rhode Island, Us

Established the product strategy for Citizens Bank Online® digital access across our Mobile & Online Banking channels. Defined and prioritized a portfolio of projects to deliver against this strategy.• As part of our PMO directive, initiated each project of the portfolio, assigned resources, created delivery timelines, established status/health reporting, and identified senior management committees.• Coordinated assessment & selection, master service agreements (MSA), and statement of work (SOW) definition for multiple vendors involved in the portfolio delivery.• Managed the long-term Digital Access roadmap for our digital channels while gathering the business priorities from internal and external product/service managers.

Responsible for setting the strategic direction for the Citizens Bank consumer Online Banking channel (1.6M active users) and overseeing a portfolio of change initiatives aimed at improving the customer experience along with assuring compliance with ever changing banking regulations.• Championed a complete redesign of our Online Banking site that was rolled out to 2 million retail and small business users in early 2016. This successful initiative enabled us to be on par with competitor online banking sites and led to a significant reduction in customer complaints.• Responsible for all PMO activities including initiating each project within the portfolio, creating delivery timelines, assigning resources, forming project teams, & establishing senior management committees.• Responsible for managing the long-term roadmap for the Online Banking channel while gathering the business priorities from internal and external product/service managers.

Responsible for overseeing a portfolio of Retail and Small Business project initiatives for Citizens Bank’s Internet and Mobile platforms. These initiatives delivered new best-in-class functionality for the Bank’s account opening, money movement and fraud prevention products.• Responsible for all PMO activities including initiating each project within the portfolio, creating delivery timelines, forming project teams, and establishing senior management committees.• Coordinated and managed business requirements definition, user experience design/usability, compliance, risk & legal review, testing and implementation activities for the project portfolio.• Coordinated assessment & selection, master service agreements (MSA), and statement of work (SOW) definition for multiple vendors involved in the portfolio delivery.

Managed the business development efforts aimed at raising $15M in venture capital to bring a new topical pain relief product to the consumer marketplace.• Lead the business plan development for a product investment opportunity.• Completed the definition and analysis for the Industry Overview, Market Analysis, Competitive Analysis, Marketing Plan, Distribution and Production, Management Plan/Human Resources and Financial Plan details supporting the business plan• Coordinated the design, development and launch of the company’s new web storefront.• Responsible for defining and managing ongoing production and operations.• Coordinated the distribution of product samples to former NBA players participating in the Legends 3x3 Tournament during the 2011 NBA All-Star weekend.

Boston, Ma, Us

Defined and implemented STD delivery processes/metrics for PWI IT Delivery (2600 associates) used to manage the scope, speed, cost and quality for each program/project within the portfolio.• Over a four month period, established a PM Playbook V1.0 for the PWI IT Delivery group. The playbook outlined the standard delivery processes; responsibility matrix and tools needed by project managers to improve the delivery efficiency for the $180M IT portfolio. • Managed the design and implementation of delivery processes and measures, including:o Business estimation tool for project scopingo User acceptance testing process o Program and project phase-based ‘time to market’ metricso Standard survey process for project and individual user satisfactiono Monthly project certification

Boston, Ma, Us

Directly managed multi-million dollar IT delivery programs. Responsibilities included strategic planning & forecasting, budget estimating, design-build-deploy of program initiatives, status & issue management, and direct oversight of directors, project managers & business analysts.* Provided oversight for a new $12M messaging platform supporting Fidelity’s 10M+ retirement customers. Platform was delivered in 14 months and integrated Fidelity’s email distribution, core record keeping, & front-end web services with Unica’s campaign engine. The platform supports hundreds of campaigns saving over $20M annually on paper costs.* Delivery responsibility for Plan Sponsor Workspace (PSW) and Small Development (SD) programs. Implemented 10-15 PSW initiatives annually supported by a budget of $8-12M. Implemented 500+ SD requests annually supported by a budget of $6-8M.

Boston, Ma, Us

Program managed delivery of multiple initiatives (web & transaction) for institutional retirement clients. Primary products were 401K, pension, health & welfare, stock plan services & payroll.* Led the delivery of a new Customer Service application for 8M+ retirement customers and 50K+ plan sponsors. The primary features of the application included online content, service request submit/logging, and request status/tracking/archive.* Managed the redesign and rollout of the next generation Plan Sponsor Workspace site. This 11-month $10M initiative was delivered on time, within scope and on budget to over 15K retirement clients with 50K+ plan sponsor benefits users.

Boston, Ma, Us

Responsible for the design, development & deployment of internal brokerage products and the integration of 3rd party applications for institutional correspondents & independent advisors.

Boston, Ma, Us

Responsible for overseeing a co-located team of Fidelity developers who were part of a larger Oracle team responsible for building the Oracle Advanced Benefits (OAB) product.

Boston, Ma, Us

Performed a lead analyst role in documenting business requirements for a new H&W system. Developed estimates and project plans for converting existing H&W installs to the new system.

New York, Ny, Us

Performed a lead PM role in implementing a high performance marketing database solution for BMG Music.

Irving, Texas, Us

Client relationship management. Included creating marketing programs, defining new apps, support for existing promotions, issue management and billing for their marketing database.

Wausau, Wi, Us

Managed 10 support specialists who provided 24-hour support to 120 bank installations. Responsible for requirements, design, coding and quality control for banking applications.