In my role as Project Manager at TempWorks Software, I had the exciting opportunity to lead the entire project implementation lifecycle for clients' HCM and Payroll systems. By employing established project management methodologies, I ensured that our operational systems not only met but exceeded client expectations. Collaborating closely with C-level management, I was able to clearly define project scopes and align our goals, which kept everyone on the same page.As a result of my proactive management style, I effectively coordinated with both internal teams and external partners to adhere to project schedules. This involved evaluating customer data and scrutinizing Statements of Work to guarantee complete software configuration and deployment. My attention to detail and strategic planning helped streamline processes, resulting in a smoother transition for clients and a remarkable improvement in operational efficiency. I truly enjoyed fostering strong relationships throughout this process, which led to high levels of client satisfaction and successful project outcomes.Some key achievements in this role include:● Maximized 98% of target deadlines while effectively managing product budget allocation and collaborating with cross-functional teams to ensure adequate resource distribution.● Strengthened client success retention rate to over 96% by spearheading project execution for seamless transitions to client services, resulting in improved operational processes.● Optimized customer implementation satisfaction, securing a score of 98.5% through focused management of project implementation and service enhancements.● Worked to provide strategic, operational, and fiscal leadership while working to reach the company’s long-term goals and maintain organizational vision.● Lead cross-functional information with the product management team to scope customer requested features and determine which features would provide the highest return on investment.

As the Implementation Manager at Sentera, I took on the exciting challenge of administering comprehensive project planning documents and developing training materials that created a clear roadmap for our startup initiatives. This was crucial for aligning our teams and ensuring that everyone understood their roles in the project.In this position, I became the go-to solution expert, effectively serving as the liaison between our customers and various Sentera teams, including Sales, Account Management, Customer Support, Product Management, and Engineering. By fostering collaboration across these departments, I was able to drive the execution of business improvement processes through targeted software implementations.As a result of my efforts, we saw a significant decrease in workflow issues, which not only streamlined operations but also enhanced customer satisfaction. I was proud to contribute to a culture of continuous improvement and innovation, ensuring that our solutions effectively met the evolving needs of our clients.Some key achievements in this role include:● Spearheaded the establishment of the Implementation PM department, streamlining processes and enhancing project execution.● Facilitated relationships with internal stakeholders to provide SharePoint and Knowledge Management best practices, ensuring alignment with business requirements.● Optimized workflow efficiency, achieving a 35% reduction in workflow issues through effective software implementation and continuous process improvement.● Ensure that the internal stakeholders understand all aspects of the client contract relating to their respective responsibilities and demonstrate a thorough understanding of the client contract timeline and tasks checklist.● Collaborated with account managers and senior leadership to translate abstract ideas into successful brand initiatives for the project management group.

Oversaw the execution lifecycle of business-to-business client implementations for both on-premise and SaaS solutions. Collaborated with C-suite executives to define project parameters and coordinated with internal and external stakeholders to ensure adherence to project timelines. Utilized project management methodologies to create operational systems tailored to client needs. Managed tools such as Salesforce, JIRA, Confluence, XML, APIs, data import tools, and SQL to enhance implementation processes.● Streamlined installation timelines, reducing expenses and increasing profit margins by 21% for each installation.● Devised step-by-step procedures that shortened installation timelines, resulting in an 18% increase in profit margins.● Boosted installation revenue by 35% through the creation of a generic installation database and schedule for clients experiencing delays.● Leveraged successful full lifecycle project management, employing PMP methodology and Agile Scrum processes to enhance operational efficiency.