Global Vice President Customer Supportability, Escalations And Release Readiness
Current
Jul 2024 - Present
AeroLeads people directory · profile
Steven Wolfe Email & Phone Number
Global Executive Leadership, Client-Driven Executive, Client Experience, Customer Success, Service Transformation, Technical Support, Operational Excellence, Customer Satisfaction, Mentor, Advisor
at
Okta
3 work emails found
@ibm.com
4 phones found area 310, 251, and 877
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Global Executive Leadership, Client-Driven Executive, Client Experience, Customer Success, Service Transformation, Technical Support, Operational Excellence, Customer Satisfaction, Mentor, Advisor
Location
Dallas-Fort Worth Metroplex, United States, United States
Who is Steven Wolfe? Overview
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Quick answer
Steven Wolfe is listed as Global Executive Leadership, Client-Driven Executive, Client Experience, Customer Success, Service Transformation, Technical Support, Operational Excellence, Customer Satisfaction, Mentor, Advisor at Okta, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at ibm.com, phone signal with area code 310, 251, 877, and a matched LinkedIn profile for Steven Wolfe.
Steven Wolfe previously worked as Global Vice President Customer Supportability, Escalations and Release Readiness at Okta and Global Vice President Client Services/Customer Success for IBM Cloud at Ibm. Steven Wolfe holds Bachelor Of Science, Business Administration from California State Polytechnic University-Pomona.
Company email context
Email format at Okta
This section adds company-level context without repeating Steven Wolfe's masked contact details.
{first_initial}{last}@ibm.com
82% confidence
AeroLeads found 3 current-domain work email signals for Steven Wolfe. Compare company email patterns before reaching out.
Profile bio
About Steven Wolfe
I am a dynamic and accomplished Client Services and Customer Success Executive with a progressive career spanning technical delivery teams across diverse industries, from start-ups to Fortune 50 companies. I’m routinely recognized for analytical excellence and strategic acumen, driving short and long-term strategies to optimize client experiences. I implement process enhancements to bolster customer success, spur enterprise growth, and boost client retention rates. I’m a skilled collaborator and advisor to executive leadership and stakeholders in large enterprise settings, guiding best practices, strategies, and future opportunities. I strive to cultivate robust partnerships with both internal and external stakeholders through exceptional interpersonal skills. My additional skills include project management and leading global cross-functional teams to identify and execute improvement initiatives effectively.
Listed skills include Enterprise Software, Cloud Computing, Saas, Management, and 24 others.
Current workplace
Steven Wolfe's current company
Company context helps verify the profile and gives searchers a useful next step.
8 roles
Steven Wolfe work experience
A career timeline built from the work history available for this profile.
Global Vice President Client Services/Customer Success For Ibm Cloud
- Senior Executive leading a global team of 400 staff spearheading the strategy and execution of Technical Support Services, Incident Management, Technical Account Management, Customer Success, Revenue/Retention Management across IBM Cloud (IaaS, PaaS, and SaaS).- Established a robust governance model for client management, revenue acceleration, and value.
Aug 2018 - Apr 2024
Global Vice President - Client Services/Customer Success
- Demonstrated a strong commitment to delivering world-class results, achieving critical metrics contributing to high Customer Satisfaction (CSAT) scores, and fostering growth within the client base.- Provided strategic guidance to the organization, steering both tactical and strategic initiatives aimed at enhancing service delivery and ensuring customer.
Oct 2016 - Aug 2018
Advisor
Clearsteps Llc
Advisor to ClearSteps LLC, a mobile performance management application for multiple verticals.
Jan 2015 - Oct 2016
Gvp Client Services/Gm Global Product And Service Delivery, Cloud (Symantec Spin-Off)
- Orchestrated all strategy and performance initiatives for the client services and customer experience team.- Elevated client satisfaction scores to surpass 90%, achieving high client retention rates.- Cultivated and managed executive relationships with Fortune 100 clients and partners, resulting in exceptional client satisfaction levels and successful.
Apr 2014 - Jun 2016
Senior Director - Global Client Services , Cloud - (Through Acquisition Of Liveoffice)
- Successfully achieved and maintained 90% client satisfaction ratings while driving cost savings and operational efficiencies.- Recognized for expertise and outstanding performance, honored as a participant in the Symantec Top Talent and Achievers program in 2013.- Served as a valued member of the Symantec Client Service Board of Directors, offering.
Jan 2012 - Apr 2014
Vice President- Client Services, Cloud
- Developed and implemented strategies and tactical initiatives aimed at delivering a World-Class client experience across Support, Implementation, Technical Account Management, and Professional Services.- Achieved a 37% increase in Customer Satisfaction (CSAT) and enhanced efficiencies for Time to Start (TTS).- Played a key role in strategic.
May 2006 - Jan 2012
Director Client Services And Implementation
Director, Implementation/Client Services/Enterprise Accounts, 10/2003 - 5/2006Led product implementation and customer service strategies to engage existing customers while maximizing growth opportunities. Supported the corporate sales managers by providing resources to support new pipeline opportunities. - Responsible for new business implementation.
Oct 2003 - May 2006
1 education record
Steven Wolfe education
-
California State Polytechnic University-Pomona
FAQ
Frequently asked questions about Steven Wolfe
Quick answers generated from the profile data available on this page.
What company does Steven Wolfe work for?
Steven Wolfe works for Okta.
What is Steven Wolfe's role at Okta?
Steven Wolfe is listed as Global Executive Leadership, Client-Driven Executive, Client Experience, Customer Success, Service Transformation, Technical Support, Operational Excellence, Customer Satisfaction, Mentor, Advisor at Okta.
What is Steven Wolfe's email address?
AeroLeads has found 3 work email signals at @ibm.com for Steven Wolfe at Okta.
What is Steven Wolfe's phone number?
AeroLeads has found 4 phone signal(s) with area code 310, 251, 877 for Steven Wolfe at Okta.
Where is Steven Wolfe based?
Steven Wolfe is based in Dallas-Fort Worth Metroplex, United States, United States while working with Okta.
What companies has Steven Wolfe worked for?
Steven Wolfe has worked for Okta, Ibm, Oracle, Clearsteps Llc, and Veritas Technologies Llc.
How can I contact Steven Wolfe?
You can use AeroLeads to view verified contact signals for Steven Wolfe at Okta, including work email, phone, and LinkedIn data when available.
What schools did Steven Wolfe attend?
Steven Wolfe holds Bachelor Of Science, Business Administration from California State Polytechnic University-Pomona.
What skills is Steven Wolfe known for?
Steven Wolfe is listed with skills including Enterprise Software, Cloud Computing, Saas, Management, Account Management, Software As A Service, Managed Services, and Professional Services.
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