Leads the IT Business Relationship Management function by connecting business line needs and objectives with IT capabilities and strategies. Builds long-term relationships and serves as a trusted advisor to business line partners across the organization. Maintains a pulse on the direction of the organization and influences IT strategy to ensure alignment of IT delivery with customer priorities.Serves as the central point of contact for all IT demand shaping and management. Engages with stakeholders and technical experts to achieve agreement on business problem requirements and partners with the IT Architecture Office to identify potential solutions and implementation plans. Collaborates with project and product managers to prioritize and allocate resources and ensure appropriate handoff.Owns IT application portfolio management activities, overseeing the entire lifecycle of applications and ensuring alignment with business objectives and IT strategies. Collaborates on application rationalization assessments, analyzing the existing portfolio of applications to identify redundancies, inefficiencies, and opportunities for consolidation, resulting in streamlined operations, reduced costs, and improved user experience. Collaborates closely with cross-functional teams, including business stakeholders, IT professionals, and vendors, to assess application needs, evaluate goodness of fit for new technologies, and prioritize initiatives based on strategic goals and resource constraints.

Created and executed bid management strategies across paid search accounts on Google AdWords, Microsoft BingAds, and Yahoo Gemini platforms within a dynamic ticket marketplace Analyzed large sets of data using key performance indicators to create reports, determine areas of focus, and make strategic decisions to optimize the account and achieve business objectivesPrepared and executed bidding strategies to capitalize on high-volume, time-sensitive situations in order to maximize revenue and maintain profitIdentified consumer trends and presented findings to upper management and other members of the team

Managed projects within the request-for-proposal response process and worked closely with cross-functional partners, including sales directors, underwriters, and data analysts, to produce competitive offers to maintain and win new business within tight deadlinesCompleted research to accurately respond to client questions and any follow-up inquiries that resulted from the proposal offering and ensured that any submissions adhered to strict universal formatting principles