Provide administrative and scheduling support for potential clients and existing ones as well. Provide documentation management for new and existing business processes. Manage scoping calls with clients as well as internal teams. Assist with implementation and management of customer ransomeware defensive stratagies. Forensic Analysis for clients when needed via scoping calls.

Support Technician for Intermountain Health Care

Inbound Customer Assistance with Healthcare.gov Health Plans

IT and Server consulting

• Troubleshoot Citrix environment issues• Managing McAfee EPO AV server 4.6.9 • Managed WSUS servers, Patch management for 2k8 R2 and 2012 R2 Servers• Active Directory Restructuring Project in progress.• Desktop VM Management within Citrix Studio and Citrix PVS• Setup and Administration of Volume Activation Management Tools on 2012 r2.

Help desk duties, along with providing support CAT ECM's for internal customers.

Cloud management, and System development.

• Troubleshoot issues with virtual environment• Provided 24x7 on call support for Client’s Virtual Environment.• Setup Proactive Monitoring for VMware Environment• Managed Vhosts/VM’s on two different Netapp SAN’s • Setup migration plan from VSphere 4.1 to VSphere 5.5 over 2 SAN’s• Maintained and administrated VM storage for VM’s and Snapshot archives.

•SCCM 2012, SQL 2012, Windows Server 2012. Windows 2008 R2, •Swapping out Field replaceable parts on Servers/Laptops/Personal Computers•Deployment Services•Supporting both Residential and Business Customers.•Troubleshoot OS related issues with Windows & Linux servers.•Troubleshoot and repair Printer issues with HP, Dell, Printers.•Troubleshoot ESX/ESXi, FreeNAS, servers.•UPS Installations, Racking, and unracking of servers•OS and image configuration.

• Panum Telecom - Peoria, IL - December 2013 to March 2014!• Installed and configured Win2008r2 !• installed and configured SCCM 2k12!• Created and maintained documentation for SCCM/SCEP!•! Managed SCCM/SCEP Servers for several USDA Sites!

Provided User support for internal users.

Certifications: MCP, MCDST, MCITP,MCTS , A+ ,

Provided help desk support for the Corelogic employees.

 Provide Helpdesk Support for all Internal employees Setup and Maintained McAfee EPo 4.5 Antivirus Server Support WinXP,Win Vista, Win 7, and Mac OSX 10.4 – 10.6, Ubuntu 9.04-10.1 Managed WSUS server and setup a new fileserver on the network Maintained Asset tracking database, check in/out hardware as necessary. Administrated Webex Accounts for all Mozy employees. Audit GPO’s for Organizational wide network security Policy. Provided telephony and computer support for 6 Mozy/EMC offices globally. Setup business processes and guidelines for Helpdesk procedures

 Provide Helpdesk Support for all Internal employees Setup and Maintained McAfee EPo 4.5 Antivirus Server Support WinXP,Win Vista, Win 7, and Mac OSX 10.4 – 10.6, Ubuntu 9.04-10.1 Managed WSUS server and setup a new fileserver on the network Maintained Asset tracking database, check in/out hardware as necessary. Administrated Webex Accounts for all Mozy employees. Audit GPO’s for Organizational wide network security Policy. Provided telephony and computer support for 6 Mozy/EMC offices globally. Setup business processes and guidelines for Helpdesk procedures

Monitored Novell Servers WorldwideProvided support for Windows, and SuSe linux (SLED and SLES)Managed Critical Situation Conference calls for Server outages

Provided support for users on the network within. Helped Setup SMS (Pre-SCCM) Server Supported Verizon Cell phones, blackberry's and the like.

Provided Support for Verio VPS customers. Supported MYSQL databases for customers as well. 98% Customer Satisfaction rating98% Issue Resolution rating.