Worked with a team to maintain and improve the USPS Change of Address desktop and mobile website application using an Agile framework.Created and deployed a complete redesign of the application leading to a 20% increased retention and completion rate.Added multiple new features to the application such as Identity Verification Services, and the ability for business movers to change multiple business addresses at one time.Grew to Team-Expert in our audience-based content management software, and worked closely with designers to create new application pages leading to a 10% click-through rate increase.Debugged and corrected roughly 6 bugs per month.Deployed code to servers using the Jenkins software, and attended monthly release meetings to QA test code released in the Production environment.

Built and updated 400 mobile and tv apps every month across the various app platforms.Created new scripts and improved existing scripts using Python, Ruby, JavaScript, and Golang to automate the Release processes, reducing production time by 15%.Troubleshooted and corrected automated pipelines through Azure and Gitlab every quarter, which allowed the company to continue building and updating client apps.Worked closely with the App Stores (Apple, Google, Amazon, Roku) to understand App requirements and ensure a seamless release for every client.

Taught and trained 50 clients a month on the Subsplash platform, ensuring each client met all requirements and understood the platform, leading to 85% personal client retentionBuilt 20+ websites for clients as part of the Implementation packageTroubleshooted 300 of client issues per month, delivering delight and solutions to every client’s specific needs.Created and implemented a new-hire onboarding program which resulted in 15 current high-performing Onboarding Specialists.Brainstormed and implemented dozens of new ideas to improve the Onboarding workflow leading to a 30% faster onboarding time and 50% more retention.

Onboarded and managed dozens of new Subsplash app and web clients per month.Helped refine onboarding process for new and upgrading clients.Solved hundreds of issues monthly using the Zendesk ticketing service as well as Outreach.

Installed and serviced dozens of water softener systems for businesses around the greater Austin area. Began job with no knowledge of the trade and quickly learned the skills required in less than 6 months.Oversaw training of new employees.

• Remote web development program, focused on learning HTML, CSS, Javascript, SQL, and associated frameworks (such as Node.js, React, jQuery, and PostgreSQL)• Designed mobile-first full-stack applications from conception to deployment, while learning industry best practicesNoteable ProjectsServicePRO - React, Node, Express, and PostgreSQL• Full-stack app to connect local businesses and their clients• Managed JWT-authenticated login system using global state through React Context• Designed relational database schema & RESTful API interface for back-end server• GitHub Repo: https://github.com/Stevenwthornton0/servicepro_client• Live App: https://servicepro-app.now.sh/Brewbook - React, Node, Express, and PostgreSQL• Full-stack app to search and review local breweries• Designed relational database schema & RESTful API interface for back-end server• Implemented JWT-authenticated client-side app with public and private routes• GitHub Repo: https://github.com/Stevenwthornton0/Brewbook_client• Live App: https://brewbook-app.now.sh/Marvel Search Engine - HTML, CSS, and JS with jQuery• Helps users find a character, event, or comic in the Marvel Universe• Researched API functionality for popular search engine sites to find reliable JSON data source• Integrated data from Marvel's API’s into single seamless user interface• GitHub Repo: https://github.com/Stevenwthornton0/API-Capstone• Live App: https://stevenwthornton0.github.io/API-Capstone/

Ran a network of church internships alongside network director.Maintained relationships with dozens of pastors throughout the country and managed the director’s work schedule, while training local internship students through personal coaching and classroom-style teaching.Ran a youth conference of 1500 students.