Steven Liu

Steven Liu Email and Phone Number

Head of Customer Success @ Therapixel
Boston, MA, US
Steven Liu's Location
Greater Boston, United States, United States
Steven Liu's Contact Details

Steven Liu work email

Steven Liu personal email

Steven Liu phone numbers

About Steven Liu

I am the Director of Customer Success at Rad AI.I have 10+ years of client facing experience and 5+ years of building and scaling customer success organizations and processes for SaaS companies ranging from seed to post-exit. Previously, I've worked for Duo Security (now part of Cisco), Qventus, and Deloitte's Strategy & Operations service area. During that time, I have had experience in healthcare, security, public sector/higher ed, and financial services.I graduated from Boston College's Carroll School of Management's Honors Program concentrating in Finance.Specialties: customer success, project management, business case development, data visualization and data analysis, market research and analysis, change management, communication strategy, recruiting, business process improvement, relationship management, software implementation, writing, healthcare, security

Steven Liu's Current Company Details
Therapixel

Therapixel

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Head of Customer Success
Boston, MA, US
Steven Liu Work Experience Details
  • Therapixel
    Head Of Customer Success
    Therapixel
    Boston, Ma, Us
  • Rad Ai
    Director Of Customer Success
    Rad Ai Aug 2022 - Present
    San Francisco, California, Us
  • Rad Ai
    Senior Customer Success Manager
    Rad Ai May 2021 - Aug 2022
    San Francisco, California, Us
  • Duo Security
    Customer Success Manager
    Duo Security Sep 2019 - May 2021
    Ann Arbor, Mi, Us
  • Cisco
    Customer Success Manager (Duo Bu)
    Cisco Sep 2019 - May 2021
    San Jose, Ca, Us
  • Qventus, Inc
    Senior Customer Success Manager
    Qventus, Inc Jan 2018 - Aug 2019
    Mountain View, California, Us
    Qventus is a real-time decision making platform for hospital operations. We believe in the power of data. But after years of working in hospitals we’ve seen it make things harder for frontline teams when it should be making healthcare work better. That’s why we founded Qventus.Our mission is to simplify how healthcare operates, so that hospitals and caregivers can focus on delivering the best possible care to patients.We use artificial intelligence and machine learning to create solutions that help healthcare organizations and their people adapt in the moment and make the right decisions from the most complex data.We believe that small, day-to-day decisions can, over time, create massive improvement in healthcare.Qventus is honored to be working with leading public, academic and community hospitals across the United States. The company was recognized by the 2016 Fierce Innovations Awards in Healthcare, winning for Best Financial/Operations Solutions and Best New Product. The company was also recognized by Healthcare Informatics as a 2017 Innovator Award winner, receiving the award for leading 'Cost Savings' technology.
  • Qventus, Inc
    Customer Success Manager
    Qventus, Inc Mar 2016 - Dec 2017
    Mountain View, California, Us
  • Deloitte Consulting
    Consultant
    Deloitte Consulting Sep 2013 - Mar 2016
    Worldwide, Oo
    I was a Consultant in Deloitte Consulting's Strategy and Operations (S&O) service area, where I worked with clients to improve their business operations across the dimensions of people, process, technology, and organization. Some of my roles included:Data Visualization and Analysis - 3+ years of Tableau experience and worked with large data sets to understand financial trends, cost synergies, and survey insights. Also led Tableau training for new hiresMarket Research and Analysis - conducted extensive quantitative and qualitative research for market scanning and competitive analysis purposes in both the higher education and healthcare industriesBusiness Case Development - created business cases for several high profile clients, including one for a multi-million dollar technology investment decision by a leading healthcare providerProject Management - helped manage the delivery of several implementation projects, including Deloitte's own 5-year strategic growth planProcess Improvement - worked on multiple engagements to help our clients identify gaps in their current state processes, develop initiatives for process improvement, and implement recommendations to realize operational benefitsRecruiting - led diversity recruiting at Boston College for 2 years and helped make Deloitte one of the most desirable employers on campus
  • Deloitte Consulting
    Business Analyst
    Deloitte Consulting Aug 2011 - Aug 2013
    Worldwide, Oo
  • Boston College
    Research Assistant
    Boston College Jun 2008 - May 2011
    Chestnut Hill, Ma, Us
    I worked as a research assistant for Professor John Gallaugher of the Information Systems department. I co-wrote and presented "The Fair Factories Clearinghouse: Sourcing Ethics Improved Through Information Systems"​ at the 16th AMCIS Conference. Additionally, I helped with research on tech trends, companies, and industries for "Information Systems: A Manager’s Guide to Harnessing Technology."
  • B-Stock Solutions
    Intern
    B-Stock Solutions Jun 2010 - Aug 2010
    Belmont, Ca, Us
    I worked on a variety of projects for B-Stock Solutions as part of the TEC program. Some tasks included calculating lifetime customer values, building financial models, conducting market research, and providing customer support.
  • True Ventures
    True Entrepreneur Corps (Tec) Intern
    True Ventures Jun 2010 - Jul 2010
    Palo Alto, Ca, Us
    I researched and analyzed the prospects of a post-PC world, how it affects True's portfolio, and potential investment opportunities. I also had the opportunity to attend the Structure 2010 Conference and weekly meetings with VCs and entrepreneurs.
  • Runmyerrand
    Intern
    Runmyerrand Jun 2009 - Sep 2009
    Us
    I conducted market research and built models for a service networking startup which was later used to secure $1 million Series A round. I also led outreach to RUNmyERRAND runner community and organize street team and publicity events in Boston area. RUNmyERRAND is now known as Taskrabbit

Steven Liu Skills

Strategy Entrepreneurship Financial Modeling Start Ups Market Research Management Consulting Business Process Improvement Project Management Higher Education Tableau Business Case Development Customer Experience Data Analysis Microsoft Excel Powerpoint Microsoft Powerpoint

Steven Liu Education Details

  • Boston College
    Boston College
    Finance
  • The London School Of Economics And Political Science (Lse)
    The London School Of Economics And Political Science (Lse)
    General Course

Frequently Asked Questions about Steven Liu

What company does Steven Liu work for?

Steven Liu works for Therapixel

What is Steven Liu's role at the current company?

Steven Liu's current role is Head of Customer Success.

What is Steven Liu's email address?

Steven Liu's email address is no****@****ail.com

What is Steven Liu's direct phone number?

Steven Liu's direct phone number is +161039*****

What schools did Steven Liu attend?

Steven Liu attended Boston College, The London School Of Economics And Political Science (Lse).

What are some of Steven Liu's interests?

Steven Liu has interest in Writing, Entrepreneurship, Technology, Education, Healthcare, Basketball, Higher Education, Music, Business, Tennis.

What skills is Steven Liu known for?

Steven Liu has skills like Strategy, Entrepreneurship, Financial Modeling, Start Ups, Market Research, Management Consulting, Business Process Improvement, Project Management, Higher Education, Tableau, Business Case Development, Customer Experience.

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