Dedicated and experienced professional with a background in IT and a passion for customer service and increasing employee engagement. Have held roles where improving our customer experience & minimising customer impacts have been the key focus. Enjoy teamwork, building relationships with internal & external stakeholders and have been involved in implementing strategies to improve employee morale. I have held leadership positions professionally and as a volunteer; managing teams supporting critical banking & payments systems, establishing a new team to focus on agile delivery, quality, process & productivity improvements; and leading in roles as a player, coach and with sponsorship & fundraising activities for a local club in the Eastern Football Netball League (EFNL). I also have experience in people & performance management, as well as helping to mentor & develop the capability of others.