Steve Younger - Cissp, Cka, Cks Email & Phone Number

Buildout the NSX-T Infrastructure Services practice through development of standardized deployments and all customer deliverables to streamline the customer engagement process from opportunity through deliveryCollaborate with customers to determine their needs to design a highly scalable architectural design to meet their needsSupport the sales organization through pre-sales customer facing opportunities to showcase NSX-T and WWT’s capabilities Escalation point for Professional Services Delivery Engineers to quickly resolve deployment issues as well as be a guide to help them develop their NSX-T skillsets further

Broomfield, Colorado

Take ownership of escalated, high priority tickets and work them to a successful resolutionEffectively communicate technical issues and solutions to engineering, sales and support teams Provide support to colleagues by assisting with the troubleshooting of tickets as well as provide trainings on recent issues, feature releases as well as customer interaction and case management training

Broomfield, Colorado

Work with customers to troubleshoot their virtualized network and security infrastructure to include, distributed firewalling, endpoint security, routing, switching, load balancing and data path walkthroughsProvide exceptional customer service by collaborating with customer IT departments to work toward a quick resolution to restore normal network and security operations

Create annual, quarterly and monthly budgets with year over year increases to achieve organizational goalsResponsible for cultivating strong banking relationships Develop training schedules for sales department with measurable and verifiable goal setting via one on one and group trainingsDevelop and train current and future finance managers to maximize customer satisfaction while reducing overall sales process time and increase customer survey responses above a 9.6 out of 10Get loan approval for difficult auto applications

Review monthly departmental numbersDevelop monthly, quarterly and annual budgetsTrain and develop finance managersNegotiate vendor pricing and productsTrain sales staff One on one coaching and developmental meetings

Groove Automotive

Maintain a PVR over $1,260Maintain a Product Index of 2.5+Established Executive Diamond Premiere status with Capital OneWork deals from A-Z; hello to fundingFinance fundamentals, interview & menu certifiedPerform remote contract signings NationwidePackage client deals for loan approvalDevelop and maintain bank relationships

Groove Ford

Sold commission based cars, trucks and vans to fit the needs of the clientRanked #1 in sales and customer service companywideWorked within a competitive commission based sales and customer service environmentCoordinated with multiple departments to ensure a seamless client experienceMaintained and developed relationships with clients throughout the life of their carAttained Master certification on all Ford products and services

Colorado

Demonstrated a comprehensive knowledge of all Apple products, software and hardware to assist customers by offering complete, customized solutionsDeveloped employee product and service knowledge throughout the storesResponsible for the training and development of Apple employeesMentored employees through development and coachingTrained employees on cellular technologies, cellular companies and competitive devicesHandled escalated customer service issues dealing directly with iPhone & at&t throughout the marketManaged customer facing store frontIncrementally improved store sales numbers through developing individual employees through highly targeted sales and training plans laid out over a 30/60/90 day metricHandled escalated Genius bar and floor sales customer service issues

Cultivated relationships with the top 100 banks in North AmericaDeveloped client relationships through teleconferencing, email and face to face meetingsSold commission based appraisals customized to meet the individual needs of the clientCreated sales opportunities through cold callingUpdated and maintained current and potential client records companywideDelegated potential and current sales leads to appraisers throughout the country

Fort Collins, Colorado Area

Commission based sales with daily, weekly, monthly and annual compensation based quotasResponsible for developing relationships both with individual consumers and corporationsRanked 15th in the western United States for sales and customer satisfactionResponsible for generating business leads, following through and then maintaining large business accounts

Parker

Responsible for overseeing every aspect of the accounting, marketing, sales and management of a landscape companyManaged 14 people at one time in various departments fulfilling various responsibilitiesIncorporated and expanded the company with:Creating a unique market niche by incorporating a personal concierge serviceAggressive marketing and sales in new and existing developmentsMaintaining and managing 145 accounts including Colorado’s division of Starbucks, Inc.