Technical Program Manager
Toronto, Ontario, Canada
• Strategized and led end-to-end project deliverables and built strong relationships with cross-organizationalstakeholders alignment on company priorities, strategic goals, and targeted business outcomes, optimizingcosts, flows, and customer engagement resulting in 23% cost optimization.• Implemented strategies to ensure efficient execution across multiple concurrent projects in largeportfolios and complex business systems, mitigated potential risks throughout the projectlifecycle, ensuring minimal disruption to operations across 2000+ VMs.• Provided expertise and coaching to team members, ensuring consistent delivery of business outcomesthroughout the software development life cycle for custom in-house and vendor applications with an 8.7Net-Promoter-Score.• Conducted value stream mapping to eliminate delays and waste in operational processes, streamliningworkflows and achieving desired outcomes through process analysis and tuning resulting in 17% improvedefficiency.• Developed processes and skill matrices along with mentorship towards cross-functional teamcollaboration, and transparency, and fostered a positive communication team culture, enhancingengagement and productivity by 10%.• Engaged with senior management and key stakeholders in status and planning meetings, ensuring projectdelivery alignment with business values through various stages, from assessing needs to evaluating risks.• Secured $5MM+ funding via business cases by conducting cost/benefit analysis and managed project budgets for critical projects, including a new platform-as-a-service to support legacyinfrastructure to Google Cloud for modernization.• Developed and maintained project dashboard to highlight critical applications with project dependencies,provide visibility into progress, and identify areas for improvement.• Continuously learning and leveraging data analysis by adapting machine learning algorithms andinter-application mapping data to inform project decisions.
