Steven Zengerling Email & Phone Number

Hebron, Kentucky, United States

Charleston, South Carolina Metropolitan Area

• Manage dispatching drivers on local loads throughout the shift. Ensuring loads are spread out with each driver.• Create excel based tools to utilize during work to optimize performance of the team.• Monitor, document and coach drivers on performance during the day and after each week. • Communicate with 3rd party entities to ensure all deadlines will be met. Discuss and negate any obstacle, escalate to senior leadership when necessary.• Monitor driver DOT status and ensure drivers complete required test on time to remain compliant.• Maintain and monitor truck fleet. Collaborate with 3rd party mechanic’s to ensure fleet stays operational and issues are identified and fixed.• Manage scheduling containers being pulled from the port and returned to meet drayage and detention.• Schedule and administer monthly safety meetings with all drivers.• Schedule and monitor all import loads that need picked up and export loads that need dropped off. Ensure all ERD, cut off, drayage and detention times are met.

Cincinnati, Ohio, United States

• Manage dispatching drivers on local loads throughout the shift. Ensuring loads are spread out with each driver.• Create excel based tools to utilize during work to optimize performance of the team.• Monitor, document and coach Dedicated drivers on performance during the day and after each week. • Communicate with 3rd party entities to ensure all deadlines will be met. Discuss and negate any obstacle, escalate to senior leadership when necessary.• Send out quarterly reports on shift status. Update on obstacles and plan of actions.• Monitor driver DOT status and ensure drivers complete required test on time to remain compliant.• Train new Account Supervisors on all USX and DOT regulation and rules.• Maintain and monitor truck fleet. Collaborate with 3rd party mechanic’s to ensure fleet stays operational and issues are identified and fixed.

Lawrenceburg, Indiana, United States

• Managed front end operations between 3 separate register locations and service desk.• Coordinated daily coaching with each team member, going over previous performance and what steps are they taken to improve. • Provided specific feedback to all team members and best practices.• Trained in all aspects of the front end operations.

Hebron, Ky

• Created excel based tools to streamline data pools and the creation of reports.• Created excel tool to send important information to Over The Road drivers, while ensuring the safety of the team members.• Streamlined the creation of data tables and created standard work on deep diving areas of opportunity.• Initiated the creation of a TOM Team Safety Committee and managed weekly meetings. Safety team lead the safety protocols and ensuring safety measures were followed. • Managed multiple shifts, while team operated multiple stations. Team size averaged 20 team members per shift.• Trained in over the road safety operations and task to assist CDL trained team members with their daily task.• Trained in all areas of operations with the TOM Team, and other departures to ensure building operations stayed on track, as needed.• Coordinated weekly and monthly one on one meetings with team members to discuss goals and areas of improvement. Prepared team members on interview skills.• Led weekly meetings with teams from other sites on metrics and plan of actions for areas of opportunity.• Coordinated safety changes to increase the safety of team members during COVID-19, while ensuring daily operations were maintained.• Trained as yard hostler driver, leading from the front in the yard and assisting team members moving and relocating trailers in the trailer yard.• Managed team inventory and created standard work on monitoring inventory levels the process to have inventory replaced.• Collaborated with building IT to build and install lockers for technical equipment used by the team. Had to ensure lockers had power to charge equipment.

Hebron, Ky

• Coordinated, during launch, procurement of all IT equipment needed for the team.• Created standard work and training guide for OB Recap. Trained team members on how to complete the recap.• Created standard work for Logistics Specialist working Dispatch. • Trained team members on how to properly complete load planning for the day, determining if adhocs were needed and what loads could be cancelled.• Developed excel tools to help planning for the shift and organization monitoring CPT’s during the shift.• Developed tool to consolidate data from multiple Logistics pages into one document to quickly analyze trends and business needs.• Supervised team during shift, performing tasks of an Area Manager and completing reports.• Coordinated and completed daily yard audits, completing deep dive of defects found in yard. • Trained and operated guard shacks during launch, assisting in checking in and checking out of loads.• Maintained case management and trained yard specialist in standard work for entering cases for multiple andons.• Communicated daily with operations on needs for the shift, used chime to communicate with carriers on driver and load status.• Managed Outbound and Inbound loads daily, ensuring loads arrived and departed correctly. Deep diving any obstacles and ensure accuracy.

Hebron, Ky

• Led training of associates in stepping up to leadership and assisted 4 associates to Seasonal Tier 3 PA for peak.• Collaborated with management team to ensure associates were meeting quality standards by holding coaching sessions.• Member of CVG3 Safety Committee, helping instill safe standards throughout the building.• Developed excel tool to predict within 5% accuracy number of pallets to be created during the shift to create ad hoc request and cancel loads.• Supervised in all outbound locations, while maintaining the highest safety standards.• Supervised OB Dock operations, working with ship clerks to better streamline movement of pallets and PIT equipment.• Oversaw multiple areas through one peak, maximizing statistical gains in all relevant metrics, averaging over 110% to plan.• Coached associates on areas of improvement and strengths daily. Developed plan, as needed, to assist associates in reaching goals, while following standard work.• Developed multiple spreadsheet tools to assist leadership in repeatable data crunching; tracking labor share hours from different departments and calculating hourly numbers for all areas.• Spearheaded standardization of quarterly meetings in Outbound.• Trained in Outbound Ship Clerk role, to better understand dock functions and assist team in daily operations, while meeting customer demand by ensuring loads departed on time.

Cvg3 Hebron Kentucky

• Consistently surpassed productivity goals, averaging over 200% • Trained as Admin problem solver• Conducted training of future problem solvers from beginner to admin• Supervised as interim process assistant for problem solve• Collaborated on two Kiazen teams, streamlining new processes to maximize efficiency• Supported new Amazon building while working on an Away Team at FTW1.• Designed and developed new shift report for problem solver manager

Ft. Worth Kentucky

• Oversaw both Front and Back of House operations, maintaining a strong and healthy work environment• Expanded and developed new training for all employees to maximize productivity in all areas• Expedited customer service by overseeing production in kitchen area• Expanded on POSI touch computer system skills to maintain inventory