Quality Assurance Manager for Disney Vacation Club. I am charged with the execution of real estate documents with members for purchases into the vacation club. This includes follow up calls to ensure the smooth and timely closing within legal parameters while focusing on member satisfaction. Also responsible reporting, member inquiries, and internal partnerships.

Provide senior leadership for all New Owner Administration operational, training and transactional compliance activities within the United States, Europe, Middle East, Caribbean and Latin America for all timeshare site sales operations. Develop and lead the administration of training programs for sales administration including contracting, loan originations, and escrow. Led groups of stakeholders in a two year project shifting the core product form from weeks to points. Implemented, trained and audited site and back-office processes to ensure success and smooth transition in this total revamp of focus. Negotiate contracts and processes with joint venture partners on behalf of Marriott Resorts Title Company. Govern site compliance with state, federal and international rules and regulations, as well as established corporate and internal audit procedures as they relate to these areas. Work closely with all site Customer Administration leadership teams and Financial Services leadership as well as MVCI Law Department and Mortgage Bank Accounting and Mortgage Bank Compliance. Supervise all Contract Administration teams at 22 sites.

Acted as intermediary, sourcing mortgage loans on behalf of individuals. Prepared marketing strategies to reach potential clients. Assessed borrower’s circumstances including credit history and verify affordability. Gather documents and submit all materials to lenders for final approval. Managed staffing, prepared reports, and headed special projects as required.

Managed the closings of vacation ownership resorts in multiple states using various title companies. Administered the sale of note receivables to several financial institutions. Managed the centralized corportate Contract Processing for several locations. Liaised with sales brokers, produced budgets and reviewed actuals to explain variances. Administered payment processing and verified real estate files for compliance. Monitored and approved payroll, trained and coached employees, developed job coach program and prepared annual reviews.

Charged with the development and administration of Loan Services, including staffing, guidelines, and procedures. Duties included procesing sales contracts, and notes receivables/collections, review aof contracts, safeguard document integrity, and process sales for commissioning. Worked with escrow and title agents to ensure timely closings, deposits, fundings, and deedbacks. Tracked accounts for end loan fundings. Monitored delinquent and upgrade repurchases. Coordinated support activity including customer service and accounts receivable. Prepared and montored payroll, employee reviews, goal setting and disipinary actions. Managed payment processing and notes receivable system as well as Maintenance and Tax assissements.

Secured an $8M hypothecated line of credit for the resort. Instrumental in the sale of the resort to a new developer. Negotiated and secured Servicing and Lockbox Agreements. Directed the Sales and Marketing, Hotel, Loan Services, Contract Administration, Funding, Deeding, Contract Processing, Verifications, Tour Vendors, Owner Referral Program, Food Services, and Child Care departments. Set up Collections Department wherein I was required to establish staffing, guidelines, and procedures. Duties included processing sales contracts and notes receivables, safeguard document integity, process sales for commissioning, review sales contracts and detect document problems. Tracked accounts for end loan fundings, worked closely with escrow agent to ensure timely deposits, closing and fundings, deeding, upgrades, rewrites, deed-backs and satisfactions of mortgage. Monitored and processed delinquent/upgrade repurchases. Coordinated support activity including customer service, accounts payable and supply requisitions. Ensured contract documents were prepared in a timely manner for purchases and assisted owners with understanding these documents for signature. Prepared and monitored payroll, employee reviews, goal setting and disciplinary actions. Managed RCC and Paradox Notes Receivable Programs. Worked as assistant to Director of Inhouse Sales for the Orlando Region.

Managed all daily operations of this loan processing department. In charge of staff of 7 supervisors and 39 employees. Hired, trained, motivated and scheduled/contolled work. Duties included budgeting, forecasting, inventory control, customer service and the final step in resolving customer challenges. Acted as liaison between administrative function and the timeshare resorts that we administratively supported. Areas of mangement responsibilites included file maintenance, contract processing, oversaw automated system (31,000 on this system) and handled unusual posting activities and resolved underlying problems that caused them. Coordinated payoffs of mortgages based on a 75,000 owner file. Designed a follow-up system that reduced 1,200 outstanding items to 550. develped a new automated credit card payment system and restructured the file room systems for improved efficiency. Excelled in this fast-paced and ever changing working environment. Also supervised a staff of 10 collectors, assisted in hiring, training and scheduling. Had client base of 600 accounts that were called, lettered and followed up. Did skip tracing, credit scoring and was instrumental in maintaining the deed recovery program.

Managed staff of 12, hired, trained and scheduled/controlled work. this involved front desk clerks, reservationists and PBX operators. Duties included guest relations, acted as property manager and responsible for audit and cash control. Coordinated guest requests and follwed up to ensure that situations were resolved to guest satisfaction.

Was the loan officer for a private banking unit dealing with high net worth clients ($3+ million). Duties included spreadsheet analysis, approval for client borrowing requirements, maintenance of investment portfolios of bank deposits, equities, real estate, precious metals and trusts. Controlled the monthly soft dollar changes to all units within the California Division. Reviewed and documented fluctuations of hard dollar entries. After my analysis was completed within tight time parameters) the figures went to the office of the president for final approval and subsequent publication. Responsible for costing retail bank products. Forecasted and assigned overhead charges to determine actual cost and resulting income produced by these products.