Steve Orr

Steve Orr Email and Phone Number

Product Manager at Capital One @ Capital One
Steve Orr's Location
Greater Chicago Area, United States, United States
Steve Orr's Contact Details
About Steve Orr

Steve Orr is a Product Manager at Capital One at Capital One. He possess expertise in e commerce, product management, product development, cross functional team leadership, program management and 45 more skills. Colleagues describe him as "Steve worked for me at Camping World/Good Sam and I will hire him again if given the chance. He is a well rounded and thorough product management professional that has exceptional communication skills and defines the meaning of the word self-starter. As a highly motivated individual, I knew I wouldn't have to worry about whether or not a product I assigned to him would be well defined from user stories to SEO to product performance metrics and beyond. He is someone who doesn't need a lot of follow up and he collaborated across the organization - an asset to any team.", "I’ve had the pleasure of both working alongside and for Steve over the past 7 years. Steve works incredibly hard to become a deep subject matter expert for products in his portfolio. This expertise allows for lightning fast project discussions and timelines to take place, as Steve usually has the answers for multiple facets of the project. As a leader, Steve does exactly what should be expected by providing needed support and helping to clear any obstacles in the way of project success. Steve has an incredibly deep knowledge of e-Commerce, IT, and airline systems and has always shown a high aptitude for learning new concepts. I am fortunate to have been able to work with him and learn from him.", and "Steve has a rare combination of leadership, technology, and management capabilities which enable him to lead projects to completion while maintaining positive relationships with both business and technology stakeholders. I worked with Steve on a cross-functional initiative at United. He effectively managed a team to deliver our product on time and to specification. He successfully balanced multiple projects and priorities across divisions. Steve communicates and works with the highest level of integrity."

Steve Orr's Current Company Details
Capital One

Capital One

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Product Manager at Capital One
Steve Orr Work Experience Details
  • Capital One
    Product Manager
    Capital One Oct 2020 - Present
    Mclean, Va, Us
    • Partner closely with relevant product and engineering stakeholder teams to integrate work outputs into the production workflow.• Manage the day to day activities for team responsible for conversion of historical payment data to an AWS cloud based infrastructure• Collaborate with stakeholders to develop roadmap, manage backlog and communicate SAFE PI Planning goals, features and stories• Ensure alignment with business roadmap by partnering with multiple internal stakeholders based on partner and enterprise needs• Manage Jira backlog and manage with “Jira Align” Features / Epics / Dependencies and Risks• Write and refine feature stories and maintain a prioritized and organized product backlog with at least two sprints of stories for product requests• Foster an inclusive environment, where all viewpoints from the team are welcomed, encouraged and discussed.• Training internal teams on product features and functionality for agent facing and Internal / external partner applications
  • Hertz
    Manager, Software Product Management
    Hertz Mar 2019 - Oct 2020
    Estero, Fl, Us
    • Collaborate with Stakeholders to develop and manage product roadmap features and capabilities for a react native app and a new email program• Ensure alignment with business critical product development efforts and strategic business plans• Interview customers and stakeholders to understand motivations, pain points, thoughts and feelings• Run product ceremonies including inceptions, planning, refinement, review, retrospective, daily stand-upsand weekly demos with engineering team, product design and stakeholders• Create and manage epics, user stories, bugs, tasks and chores• Create, maintain, and prioritize the product backlog according to business and product strategy• Use XP agile methodologies to ensure delivery of high value solutions• Integrate Firebase Google analytics solution to measure user behavior• Define Key Performance Indicators (KPIs) for Native app and email programs, then measure andcommunicate KPIs in order to evaluate product performance, growth and opportunities• Work with Mulesoft engineering team to implement third party API solutions for reservation fulfillment
  • Allstate
    Technical Product Owner
    Allstate Apr 2017 - Mar 2019
    Northbrook, Il, Us
    • Collaborate with business and technical stakeholders to create a user centric web and native mobile app experience for users• Drive a new web experience for call center users that would generate $1m annually• Develop Product Roadmaps to address strategic and competitive needs• Work with internal engineering team and third party vendors to create, test and implement SOAP and RESTAPI solutions.• Use Scrum, SAFE and XP agile methodologies to ensure delivery of high value solutions• Coordinate user interview sessions with end users to develop a new product platform• Manages backlog to prioritize enterprise epics, stories and escapes• Conduct frequent product demonstrations with stakeholders to communicate product changes and gainconsensus on product direction• Work with a broad spectrum of stakeholders within Allstate and outside of Allstate to prioritize needs thataddress enterprise and customer needs• Create and manage a Confluence page to communicate adoption of defined KPIs for app and web products
  • Camping World And Good Sam
    Senior Digital Product Manager
    Camping World And Good Sam Dec 2015 - Feb 2017
    Lincolnshire, Il, Us
    • Individually and collaboratively enhanced critical business decision-making through competitive benchmarking and data-driven insights and by leveraging quantitative and qualitative analytical tools.• Responsible for requirements and UX of Responsive Good Sam website.• Developed, executed and implemented a B2B RV / Part Supply website that in its first year generated more than $2 million in revenue.• Created multiple A/B tests using Monetate and Google Optimize that identified $1.7 million inrevenue improvement.• Constructed framework for SEO title / description content and Google Analytics Eventtracking.• Defined and tested requirements to meet WCAG 2.0 (ADA compliancy) for Camping WorldFamily of sites including Good Sam and the Camping World retail website.• Gathered requirements and data in order to implement Hawksearch site engine and filteredsearch.• Designed process, requirements, and interface for a third party Campground booking engine.
  • United Airlines
    Sr. Manager - Ecommerce Travel Management
    United Airlines May 2010 - Jun 2015
    Chicago, Il, Us
    • Developed digital omni-channel product strategies by leveraging quantitative and qualitative analytical tools (e.g., Google Analytics, voice of customer, competitive benchmarking).• Responsible for successful post-merger integration of mission critical check-in channels supporting more than 63 million annual check-in transactions and over $1billion in merchandising revenue.• Managed a redesign of the 200-page digital kiosk channel.• Identified opportunity to improve conversion through customer research resulting in a20% improvement that shifted customers to preferred check-in channels and reduced costsby millions of dollars.• Managed a third-party relationship introducing an industry-leading passport scanningapplication within the iOS and Android app. The application resultedin a 17% increase ininternational adoption and a 36% increase in ancillary revenue.• Led multiple RFP creations, project vendor selections and contract negotiations. Managedend-to-end product development of self-bag tagging application, customer service center application and home bag tagging application resulting in millions of dollars in cost savings.• Managed requirements and implementation of A/B testing platform and a real-time decision tool that generated millions in revenue.• Led the prioritization process resulting in a roadmap for all new functionality, concepts, changes, and enhancements of the backlog.
  • United Airlines
    Product Manager - Ecommerce
    United Airlines Feb 2008 - May 2010
    Chicago, Il, Us
    • Responsible for end-to-end requirements development for assigned products including business requirement development, wireframes, use cases, executive presentations, and project timelines.• Collaborated with multiple stakeholders across the enterprise to design and develop merchandising products that resulted in $900 million in incremental revenue.• Worked in matrix environment with User Experience, Publishing, Technology, Quality Assurance and business stakeholders to develop customer-facing experience for web and mobile web.• Led RFP creation, project vendor selection and contract negotiation to introduce an updated mobile.united.com website.• Participated in stage-gate reviews and led formal project reviews and on-going project meetings. Worked with and communicated project status and feedback to stakeholders and management.

Steve Orr Skills

E Commerce Product Management Product Development Cross Functional Team Leadership Program Management Competitive Analysis Airlines Management Process Improvement Analytics Strategy Business Analysis Vendor Management Aviation Crm Sdlc Team Leadership Web Analytics Project Planning Pricing Loyalty Programs Requirements Analysis Project Management Pricing Strategy Business Strategy Change Management Agile Methodologies Strategic Planning User Experience Operations Management Marketing Strategy Sabre Business Process Improvement Business Intelligence Contract Negotiation Digital Marketing Product Marketing It Strategy Commercial Aviation Team Building Airports Travel Management Business Development Flights Software Project Management Collaboration Building Segmentation Strategic Partnerships Agile Project Management Enterprise Architecture

Steve Orr Education Details

  • Judson University
    Judson University

Frequently Asked Questions about Steve Orr

What company does Steve Orr work for?

Steve Orr works for Capital One

What is Steve Orr's role at the current company?

Steve Orr's current role is Product Manager at Capital One.

What is Steve Orr's email address?

Steve Orr's email address is so****@****rtz.com

What schools did Steve Orr attend?

Steve Orr attended Judson University.

What skills is Steve Orr known for?

Steve Orr has skills like E Commerce, Product Management, Product Development, Cross Functional Team Leadership, Program Management, Competitive Analysis, Airlines, Management, Process Improvement, Analytics, Strategy, Business Analysis.

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