Steve Owen

Steve Owen Email and Phone Number

UC Support Desk Engineer at Yaxxa NZ ltd. @ YAXXA Limited
Steve Owen's Location
New Zealand, New Zealand
Steve Owen's Contact Details

Steve Owen personal email

n/a
About Steve Owen

I started working career at Telecom (NZPO) in 1977, left in 1990 to start own Installation and Services business. Key achievements: Head contractor for Clear Communications installing Automatic toll dialler's (ATD's) nationwide, Provided training services to Telecom NZ around the North Island. Sold the business then worked as Technical manager at Ericsson Business Center until it was purchased by Connect NZ (2001). At CNZ I took on the role of Service Manager responsible for PBX techs, Document techs and the Service Centre. In this position i was responsible for establishing best practice processes for all departments and improve the synergy between sales and service to achieve excellent outcomes for the customer.In 2009 I accepted a Product management role of the ShoreTel product for a new distribution company in New Zealand called idvio Ltd. (idvio ltd is owned by Connect NZ Ltd). ShoreTel offers a comprehensive suite of products in the UC arena. these include telephony, contact center and mobility. In this role I was responsible for the following areas of business:-Retaining and on boarding partners and getting sales targets met.Pre-sales design & consultancy, customer presentations and product demo's, issue resolutionSpecial pricing requestedRenewing support agreements between customer and supplierUpon advising idvio/CNZ of my intention to move to the UK for an indefinite period I was asked to undertake a 1 year special project in the Connect NZ Group's NOC, assisting with streamlining processes and managing the team.Left for the UK May 2015. Working and travelling during the next 2 and a bit years.Specialties: Large experience in Voice solutions including; Pre Sales Engineering, Building Cabling, Project Management, Contact center, Training and Installation & maintenance of PBX's. dealing with customers and resellers. Especially issue resolution.

Steve Owen's Current Company Details
YAXXA Limited

Yaxxa Limited

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UC Support Desk Engineer at Yaxxa NZ ltd.
Steve Owen Work Experience Details
  • Yaxxa Limited
    Uc Support Desk Engineer
    Yaxxa Limited Sep 2024 - Present
    New Zealand
    YAXXA provides access to premium converged voice and data solutions, developed, controlled, and managed in-house. Our offerings encompass the Yaxxa Cloud PBX and Yaxxa Omni-Channel Contact Centre platforms, delivered as either UCaaS, or PaaS solutions. By partnering exclusively with top-tier upstream providers and employing a consultative approach, we empower our Clients & Partners to build future-proof communication solutions that enhance both Employee Experience (EX) and… Show more YAXXA provides access to premium converged voice and data solutions, developed, controlled, and managed in-house. Our offerings encompass the Yaxxa Cloud PBX and Yaxxa Omni-Channel Contact Centre platforms, delivered as either UCaaS, or PaaS solutions. By partnering exclusively with top-tier upstream providers and employing a consultative approach, we empower our Clients & Partners to build future-proof communication solutions that enhance both Employee Experience (EX) and Customer Experience (CX). Our solutions are designed to meet your specific business needs and support you in achieving your goals. Show less
  • Connect Nz
    Uc Support Desk Engineer
    Connect Nz Jun 2018 - Sep 2024
    Auckland, New Zealand
    I am now part of the nationwide service desk team at Connect NZ ltd. Taking support calls from all of Connect NZ's customers across the whole range of the products and services offered by Connect NZ ltd. Specialising in Unified Comms (UC) which includes ShoreTel (Mitel), Avaya, Panasonic, and 8x8.
  • Comtel Nz Ltd
    Project Director
    Comtel Nz Ltd Sep 2017 - Sep 2018
    Auckland, New Zealand
    As Project director i am responsible for all proposals both pre and post sales. Accurate scoping of all opportunities allows for a successful deployment!
  • Jets Electrical Contractors Limited
    Cabler
    Jets Electrical Contractors Limited May 2017 - Sep 2017
    Wembley, United Kingdom
    Running electrical and Data cables. Fitting off Data cables, labelling and testing.
  • Solar Communications Limited
    Remote Support Engineer
    Solar Communications Limited Jan 2016 - Apr 2017
    Manchester, United Kingdom
  • Ethos Technology Limited
    Account Manager
    Ethos Technology Limited Oct 2015 - Dec 2015
    London, United Kingdom
    Ethos Technology was created with the aim of bridging the technology gap between the USA and the UK. We are a value-added distributor who specialises in the delivery of next generation technologies. We recognise that the way new products and solutions are currently launched, particularly those from Silicon Valley pioneers puts UK businesses at a huge disadvantage. We are often 18 months to 2 years behind which can have a significant impact on our business operations in comparison to our… Show more Ethos Technology was created with the aim of bridging the technology gap between the USA and the UK. We are a value-added distributor who specialises in the delivery of next generation technologies. We recognise that the way new products and solutions are currently launched, particularly those from Silicon Valley pioneers puts UK businesses at a huge disadvantage. We are often 18 months to 2 years behind which can have a significant impact on our business operations in comparison to our international competitors; our agility, cost base and ability to scale can all be affected. We feel that this is unacceptable and unsustainable in today’s global economy and it’s something we are committed to helping change. Through our reseller partners we will help bring to market disruptive, next generation technologies. Our vision is to simplify the data centre and solve real business problems whilst drastically cutting costs; this is in stark contrast to the trap many fall into of implementing technology for technologies sake. Our management team consists of a dynamic group of individuals with a wealth of experience and expertise. Our core goal is to disrupt the market with innovation, creativity and to build a true value-added distribution model to support our reseller partners. HQ is centrally based in Oxfordshire, just off the M40 for easy access to London, Birmingham and beyond allowing our customers easy access to our training and lab facilities. Our partners will be supported by our comprehensive eCommerce website including customer login portal giving them access to pricing, availability, accounts, history, competitive information, deal registration and more. Show less
  • Idvio Ltd
    Product Manager
    Idvio Ltd Feb 2009 - May 2015
    Auckland, New Zealand
    My role as Product Manager for the ShoreTel suite of products encompasses Product demos, Pre-sales Engineering & Configurations, Project Management, Training and Installations for all resellers in NZ.I was also responsible for managing the following functions with ShoreTel- RMA process, - Support renewals, quoting and sign off- Weekly POS and inventory reporting- Stock & Sales ordering via QMS [ShoreTel’s ordering system]- Coordination of overseas freighting from… Show more My role as Product Manager for the ShoreTel suite of products encompasses Product demos, Pre-sales Engineering & Configurations, Project Management, Training and Installations for all resellers in NZ.I was also responsible for managing the following functions with ShoreTel- RMA process, - Support renewals, quoting and sign off- Weekly POS and inventory reporting- Stock & Sales ordering via QMS [ShoreTel’s ordering system]- Coordination of overseas freighting from Australia to NZI hold Full technical certification on ShoreTel Core components - Implementation Specialist - UC (3200, 3210) - Implementation Specialist - Mobility (3500, 3510) - Implementation Specialist - Contact Centre (3400, 3410, 3420)• Sales Certifications on ShoreTel Core components - UC (320, 321, 600, 325) - Mobility (322)- Contact Centre (340, 345) Show less
  • Connect Nz
    Service Manager
    Connect Nz Nov 2001 - Mar 2009
    Managed technical & customer service staff at Auckland office.
  • Communication Distributors Ltd (Ebc)
    Technical Manager
    Communication Distributors Ltd (Ebc) Jun 1997 - Nov 2001
    Installation and Maintence engineerRan technical team of 4 peoplePre Sales engineering for Sales team
  • Go Communications Ltd
    Managing Director
    Go Communications Ltd May 1990 - Jul 1995
    Started GO with business partner from scratch, contracted labour to other Telco's and built customer base at same time. Had a major contract with Clear Communications co-ordinating installation of their Automatic Toll Diallers (ATD's) nationwide.

Steve Owen Skills

Telecommunications Unified Communications Telephony Voip Pre Sales Solution Selling Call Centers Product Management Wan Ip Management Integration Shoretel Sip Trunking Contact Centers Avaya Video Conferencing Sip Network Design Disaster Recovery Avaya Technologies Customer Relationship Management Voice Over Ip Ip Pbx Sales Engineering Lan Wan Internet Protocol Pbx Cabling Cti Unified Messaging Call Logging Session Initiation Protocol Ivr Secondary Storage Consolidation Customer Service Planning Customer Relations Problem Solving Troubleshooting Acd Call Center Itil V3 Foundation Certified

Steve Owen Education Details

  • Papatoetoe High School
    Papatoetoe High School
  • Papatoetoe High School
    Papatoetoe High School

Frequently Asked Questions about Steve Owen

What company does Steve Owen work for?

Steve Owen works for Yaxxa Limited

What is Steve Owen's role at the current company?

Steve Owen's current role is UC Support Desk Engineer at Yaxxa NZ ltd..

What is Steve Owen's email address?

Steve Owen's email address is st****@****vio.com

What schools did Steve Owen attend?

Steve Owen attended Papatoetoe High School, Papatoetoe High School.

What skills is Steve Owen known for?

Steve Owen has skills like Telecommunications, Unified Communications, Telephony, Voip, Pre Sales, Solution Selling, Call Centers, Product Management, Wan, Ip, Management, Integration.

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