I’m thrilled to continue working in the contact centre sector and will be assisting Optymyse users to maximise the ROI they experience from our outstanding employee motivation and visual communications software "Optymyse". I'll be working with customers and strategic partners to ensure customer environments are optimised so they reduce workplace stress, staff turnover and absenteeism plus improve wellness, mental health, and employee engagement.

As leaders it’s just as easy to treat people well as it is to ignore their wellbeing and mental health. We have an opportunity to make the health and happiness of people a priority and by doing so reduce the instances of chronic illness, stress related health issues, mental health issues, absenteeism and make sure the people who trust us feel valued and protected year after year.We all spend a huge percentage of our lives working so I believe promoting health and happiness is simply… Show more As leaders it’s just as easy to treat people well as it is to ignore their wellbeing and mental health. We have an opportunity to make the health and happiness of people a priority and by doing so reduce the instances of chronic illness, stress related health issues, mental health issues, absenteeism and make sure the people who trust us feel valued and protected year after year.We all spend a huge percentage of our lives working so I believe promoting health and happiness is simply the right thing to do. Will this approach save you money? I guarantee it, will it make your brand stronger, absolutely, will it make you feel like you made a difference? You bet. In fact, you’ll be certain that you took the correct steps to protect those people who dedicated their time to serve you and your brand. Show less

Founder and CEO. Recent activities include:Expansion into N.AmericaSigning of reseller partners in USA, Canada and PhilippinesLaunch of brand new "Enterprise" Wallboard Solution for companies who want to ensure their agents have instant access to business intelligence, key metrics and multi-media.Continuing to drive improvements in customer care, customer loyalty by giving customer focused companies flexible, dynamic visual communications tools.

I have been practicing Qi Gong for over 25 years, back when I started Qi Gong was only spoken about or understood in Martial Arts or Yoga communities, today Qi Gong is becoming extremely popular, which is a good thing.Qi Gong is very good for both your mental and physical health, your immunity, strength, vitality and longevity, and with the huge increase in people practicing meditation Qi Gong is also a great companion to mindfulness and meditation.

My wife and I ran a Karate club affiliated with the Karate Union or Great Britain (KUGB) for both adults and children. The style of Karate we taught was Shotokan. We also trained our students and supported them in competition to regional level and ran special courses with high level instructors like Sensei Ohta (see picture) and multi national champion Sean Roberts (see image).

After leaving EDS I qualified as a Personal Fitness coach and took what I had learned about Chinese Medicine and my experience as a Karate Instructor and started to help people enjoy higher levels of energy, stronger immune systems and fitter bodies and minds. The thing I am most proud of is taking a client from weak, asthmatic to being able to climb Kilimanjaro without the need to use the inhalers he previously needed every day. This was achieved with a change in diet, 6 months training and… Show more After leaving EDS I qualified as a Personal Fitness coach and took what I had learned about Chinese Medicine and my experience as a Karate Instructor and started to help people enjoy higher levels of energy, stronger immune systems and fitter bodies and minds. The thing I am most proud of is taking a client from weak, asthmatic to being able to climb Kilimanjaro without the need to use the inhalers he previously needed every day. This was achieved with a change in diet, 6 months training and Chee Gung (Diaphragmatic Breathing). I am also very proud to have helped my sister and many others become Black Belts in Shotokan Karate. Show less

Day to day running and future development of all aspects of the Intermail Customer Service and Contact Centre Operations.

Not the most exciting role, but my Customer Care skills helped me to got from making sure technical engineers provide consistent levels of support for Hitachi, to being offered EDS's biggest account. Unfortunately with two young children who I really want to spend as much time with as possible plus a passion for fitness I had to decline.

Reporting directly to Chris Goossens my role included: Design, development, deployment and monitoring of global, multi-lingual mystery shopper campaign, including training mystery shopper callers.Management of Customer Care Performance League tables and other KPI based measurements used to identify performance issues and or opportunities to improve.Travel to and audit contact centres which were performing below average, make recommendations and discuss improvement plans with… Show more Reporting directly to Chris Goossens my role included: Design, development, deployment and monitoring of global, multi-lingual mystery shopper campaign, including training mystery shopper callers.Management of Customer Care Performance League tables and other KPI based measurements used to identify performance issues and or opportunities to improve.Travel to and audit contact centres which were performing below average, make recommendations and discuss improvement plans with senior country management.Evaluate new technology to gauge impact on CS man-power, ensure good fit and manage role out. Show less

Provide commercial support for the Customer Service Department.Provide analysis for Customer Service Department to help understand mix of customers, discount levels and increase revenue quality.Present commercial findings to global senior management. It was this role which first got me interested in Customer Care.

Communicating procedural changes to a Global audience, attending conferences, preparing presentations, routing grids and supporting a global audience of Operations managers. In this role I learned a great deal about team work, communication and logistics.

Reporting directly to Rudy Van Rillaer.Manage and automate mail routing matrix, and provide support to Ops managers globally.Co-ordinate transit testing and compile results for service level analysis.