Global QA Manager and core-team member for 25+ Global systems and new projects in support of CSV and SDLC processes, IT Support Teams, IT Infrastructure, Automation, Security, Mergers & Acquisitions and Integration of new systems and enhancements to provide quality and compliance guidance, reviews and approvals of documentation, testing and change controls associated with GxP activities. Contributes to Quality & Compliance Policies, SOP’s, WIs development, release and adherence.Trainer for Global Computerised Systems Validation (CSV) process and procedures that incorporate SDLC in collaboration with IT Compliance. Conducted 2,000+ sessions that included Risk Management, Validation Planning, Roles & Responsibilities, Specification documents, Data Governess, Testing (IQ,OQ,PQ,SIT,UAT), Summation Reports, as well as Policies, SOPs, Work Instructions and Validation documentation, formal system and manual testing and change management systems utilization for new validation and continued business operational use compliance. Global systems managed include but not limited to Documentum Life Sciences, TrackWise, Regulatory Information Management, Global Artwork Management, Testing Management, Learning Management, ServiceNow (ITIL), NetBackup. Requested by heads of IT and Quality departments to establish a program of recurring live learning/working sessions with IT teams for continued education to improve consistency of quality and compliance in deliverables.

Group leader of IT Quality Services and Mylan Testing Center (MTC) in support of computerized systems and software applications validation and compliance through testing and change controls. Liaison to Global and North America Quality Assurance (QA) teams to ensure GMP quality and compliance standards are met and validated through Quality Center (QC) lifecycle management. Support of MTC Requirements, Test Scripts, Test Executions and Defects management across all Mylan global testing projects and users. Responsible for SOP’s, QC, QTP, LoadRunner applications, upgrades and enhancements utilized in the validation of systems and applications. Report to IT Quality Management Director, Mylan.• Full support for 60 IT projects and users, many concurrently, to include review and guidance of Requirements and Test Scripts prior to system import, Test Executions and Defect Management.• Produce MTC key metrics reporting and Requirements Traceability Matrices to support Project Management, QA, ITQS and CSV Validation teams to identify progress, gaps, issues, actions, and provide validation closure documentation. Includes analytics for Mylan Compliance team audits.• Development and production of performance load testing and analytics on SAP GEQ & NEQ systems for pre and post-implementation of system enhancements in support of IT Release Management.• Provide training and support of Cognizant ITQS and Compliant teams.

IT Quality Services team member supporting IT Project Management teams and users of the MTC for validation of IT systems requirements implementation and enhancements. Contributor of MTC SOP’s, MTC key metrics reporting, GxP and Non-GxP training and Performance Load Testing development. Report to IT Quality Services Team Leader, Mylan.• Supported multiple concurrent Mylan IT systems projects, 60+ projects total, to include Requirements and Scripts submittal reviews and imports, lifecycle management, report generation, and issue resolution as liaison to Mylan Global and North America QA groups.• Developed and produced ITQS Key Metrics reporting within MTC for Mylan projects support and Change Management validation closure and audit documentation.• Contributed to development and production of MTC validated system SOP’s, Training Decks, Work Instructions and Access Request process for GxP and Non-GxP projects.• Developed HP Performance Testing application for IT Release Management monthly and quarterly testing of SAP Global and North America systems. Produced data results Analytics capabilities.• Produced Remedy system data and reporting of key MTC informational user access, approved roles and assigned Mylan projects through Incident Management.

Provided and performed Mylan Testing Center (MTC) IQ, OQ, PQ and User Acceptance testing of computerized validated systems. Managed Remedy and ServiceNow Change Management Requests, project management, MTC testing and system reports. Interfaced with MTC, Change Management, Validation and Global Quality Assurance teams. Reported to ECM Manager, Mylan.• Generated and monitored 75+ Mylan DCM projects related to Global SOP deployments, data migrations, system upgrades, enhancements and implementations utilizing the Remedy Change Management system.• Performed 500+ tests within MTC relating to 75+ Mylan Global projects. • Generated Remedy system data to measure and monitor key ECM statistics, systems request submittals and progress reports through Incident and Change Management system.

Coordinated, monitored and supported daily operations of patient delivery and medical items transporter team via TeleTrack workflow system encompassing WVU Healthcare facilities. Instrumental in gaining approval for 12 new employees and assumption of Patient Care program through key data analytics, reports and presentation materials. • Processed 300+ transports per shift engaging 12 to 15 transporters.• Identified and resolved roadblocks and issues impeding meantime of delivery completion.• Utilized systems and supplemental data to develop high-level presentation materials for Assistant VP, Director and senior-level meetings.

Provide consultative services to business clients and companies. Analyze and valuate existing customer base, review sales and service delivery process flows, develop target marketing initiatives and project manage implementation.

Developed sales, marketing and revenue growth initiatives targeting telecom markets for this $4B communications services provider. Project managed collaborative teams of Sales, Marketing, Product, Engineering, Finance and Database Management leaders. Controlled $7.8M budget. Reported to VP of Offer Management.• Coordinated target marketing campaign for 120 multi-tenant buildings across 12 major US markets resulting in $2.5 Million of new sales annualized revenue.• Achieved target building penetration under budget saving $1.3 Million in cost.• Initiated “Go Back” program for Enterprise sales teams to secure add-on business resulting in $350K new sales annualized revenue.

Applied software analytics-driven solutions to fuel new business growth across 124 markets. Analyzed and optimized market data. Utilized sales force automation systems to target high priority market segments. Managed $5.4M budget.• Developed and launched Proactive Build pilot program across 6 prime US markets, targeting 60 multi-tenant buildings, resulting in $1.5 Million new sales annualized revenue in year one of program.• Led cross-departmental team to ensure project management, communication and coordination of events and timelines, resulting in two month gain in speed to market. Reported to VP of CRM.• Built SharePoint website and on-line university modules to support sales team across 124 markets.

Structured business growth programs for CRM department start-up with this voice, Internet and data services provider serving 70 US markets. • Implemented and managed new business generation program that contributed 9% increase to monthly sales at 100% gross margin and $3.2M annualized revenue.• Targeted 15,000 pre-qualified prospects aligned to fiber network and ideal customer profile, resulting in a 20% increase in sales productivity.• Managed US businesses and telecom databases to support new business generation programs.• Managed eMarketing system delivering promotions, new products and CEO newsletters, increasing add-on sales and brand awareness. Reported to Director of CRM.