Relationships. Not Transactions.We partner with the most innovative Founders, Investors and Executive Leadership teams making an impact across the entire healthcare continuum. We help tackle one of the most common but difficult challenges that face businesses as they evolve. – PEOPLE.Our super power is supporting digital health start-ups to scale- ups with the ability to thrive. Wherever you are on your PATH, we help you attract, and retain the right leadership at the right time. We leverage advanced assessment tools and techniques to minimize turnover and enhance performance in your teams. We have been operators and leaders ourselves and are empathetic to what it is like to be in your seat.More than a transactional relationship, we see ourselves as proactive partners who become an extension of your business and create long-term value for your venture. We strive to design, develop and deliver a unique recruiting, coaching and candidate experience.

Coaching solutions for high potential, rising star leaders that are the future of an organization. Specialties include coaching for successful transitions into new/higher level roles, effective communication for influence, leading in large matrix environments, career management and personal growth, and emotional intelligence.

Provide business planning and analytical support for a fast growing Fintech company.

Multi-channel customer experience strategy and service delivery supporting commercial, individual, and government lines of business. Responsible for 20+ domestic contact centers (5,000+ employees) and near and offshore BPO solutions (3,000+ FTE).

Responsible for national contact center operations and service delivery.

Led revenue cycle management national operations delivery supporting major hospital and provider groups.

Responsible for MEDecision’s project management, client support, business and technology consulting services.

Talent acquisition strategy development and execution including workforce planning, talent consultation and recruiting activities.

Call center operations support including worforce planning and management, CRM capability development, BPO strategy, IVR design, and telephony. Leader of a Customer Service Innovation Lab, a live production service operation focused on design and deployment of process improvements to optimize customer experience .

Responsible for all aspects of 24x7 call center operations planning and real time management support, optimizing both customer service levels and cross-sell revenue generation.