Steve Peach Email & Phone Number

Alberta, Canada

- Primary in-person contact for customers in Alberta and Western Canada- Repair and maintain a wide range of automated equipment including Computer-to-Plate Laser Imagers, Digital Presses, Document Imaging and Network Storage devices- Installation of new systems with involvement from solution planning, site preparation, logistics, assembly and start-up- Customer training on configuration, operation and maintenance- Self management of resources – home office, company car, tools & inventory, scheduling, travel arrangements, reporting and expenses-Contributed to team recognition for best 1st visit resolution and lowest parts cost region in North America.

Delta, British Columbia, Canada

Final assembly start-up and configuration of automated laser imaging devices for the printing industry.

Burnaby, British Columbia, Canada

Beginning with Creo, promoted from the Response Center technical team. Served thru to the completion of the acquisition by Kodak in 2005. Left voluntarily due to changes in management classification and policy. - Built and managed a team of Remote Support Technicians who provided remote technical support for Computer-to-Plate output devices.- Facilitated the technical and personal development of team members through training, site visits and team-building activities.- Interfaced with Product Development groups to plan Beta and full production releases of new products.- Devised performance metrics and methods to capture and analyze team performance data.- Consulted with Strategic groups to plan service support agreements with customers, other departments, and 3rd party vendors.- Created business cases and calculated ROI for capitol expenses, process improvements and staffing level changes that impacted team performance.- Forecast staffing requirements and produced schedules to ensure 24/7 one-hour call-back commitment were met.

Burnaby, British Columbia, Canada

Delta, British Columbia, Canada

- Documented Engineering and Field Change Orders for product revisions in manufacturing and installed devices.- Designed mechanical parts for new and existing products using AutoCAD and Solidworks.- Fabricated prototypes using resources of a working metal shop (including CNC)- Specified mechanical and electrical parts for purchasing.- Submitted new parts, assemblies and bills of materials to controlled documentation according to engineering standards.

Burnaby, British Columbia, Canada

- Documented engineers’ designs for aluminum castings, CNC machined parts and sheet-metal parts using AutoCAD- Completed detail design of complex optical housings from engineer’s initial concept.- Designed, prototyped and tested a complete pressurized, low volume, air dryer system for a clean-room cabinet.- Designed, constructed and installed at vendor facility, an Anodizing jig for hard coating of aluminum drums.

Vancouver, British Columbia, Canada

Previously known as Nystrom, Lee, Kobayashi, consulting engineering firm for the Pulp and Paper industry.- Revised CAD Mechanical, Structural and Piping drawings.- Printed, copied and filed drawings and construction documents. - Created CAD models of standard industrial components.

Diploma, Mechanical Engineering

Certificate, Management