Steve Perras Email & Phone Number

Amherst, NH, US

Nashua, New Hampshire, US

Nashua, New Hampshire, US

• Reporting to the Chief Information Officer, I am responsible for the overall evolution of Right Network’s Business Systems
• Manage a team responsible for optimizing processes and systems with a significant focus on Salesforce.com and supporting applications
• Work cross collaboratively to understand requirements to support business strategy, go-to-market plans and product roadmap
• Build strong relationships with key technology partners, thought leaders and suppliers
• Responsible for researching, evaluating, selecting and integrating partnership technology

Austin, Texas, US

• Managed Business Systems Analysis, Project Management and Procurement teams responsible for supporting the strategic initiatives of the Dyn Global Business Unit (GBU) through an integration into Oracle
• Owned and defined processes to ensure third party, mission critical applications remained available through Oracle security reviews, procurement and budgetary processes
• Maintained vendor relationships during acquisition to prevent any service and business disruption
• Defined and architected system design and processes to support an acquisition integration into the GBU's business systems
• Worked closely with leadership to conduct space planning analysis which resulted in a business case and recommendations to support multiyear hiring roadmap
• Created M&A framework in order to streamline future acquisitions and partnerships being sourced and integrated into the GBU

Manchester, NH, US

• Reporting to the SVP of Operations, I was responsible for the overall product and feature roadmap for Dyn's Business Systems (Lead to Cash)
• Managed a centralized Information Systems team comprised of business analysts, project managers and engineers
• Developed and influenced system landscape and design through stakeholder management working closely with all departments including Sales and Finance
• Analyzed existing system landscape and guided new system implementations to system consolidations
• Developed a repeatable system comparison process based on weighted averages of how well the proposed systems met business requirements
• Managed system product lifecycle from strategic planning to tactical activities using an agile framework

Manchester, NH, US

• Managed business analysts in charge of providing ongoing support for any business system bug fix, upgrade or enhancement that was in line with business needs and goals working closely with cross-functional teams
• Managed software engineers responsible for scaling Dyn's Business Systems including a complete redesign of an existing middleware application critical to Dyn's billing operations
• Acted as a Subject Matter Expert and go to person for Internal Business Systems and Projects
• Developed a roadmap to automate manual processes and executed on that roadmap
• Owner of a large scale project which integrated Dyn's CRM (Salesforce), Contract Management (Docusign) and Billing systems (Zuora)
• Provided project management support for the implementation of Dyn's new ERP system (Netsuite) and subsequent integration with the billing platform

Manchester, NH, US

• Acted as Project Lead on Internal System projects
• Prioritized projects based on business needs and goals
• Under an aggressive timeline, managed a billing system conversion from a homegrown platform to a SaaS based biller for Dyn's Enterprise customer base (~3,000 customers). Activities for this project included project.
• Managed the requirements, design and rollout strategy of a formal JIRA Incident Reporting system for Dyn's Technical Operations team
• Developed a cost benefit analysis to assist stakeholders in the decision process of a new customer support ticketing system and managed the subsequent implementation
• Project managed the due diligence and technical integration phases of an acquisition

Boston, MA, US

• Responsible for all technical design, system configuration, testing and documentation tasks required to implement new clients on Fidelity’s Oracle Accounts Receivable (OAR) inactive billing system
• Simultaneously supported 14 OAR clients for daily production and ongoing support as well as implementing new clients
• Identified a cost reducing process improvement by developing a SQL script to run on a monthly basis to automate the opening of accounting periods for the OAR system
• Responsible for configuring WebMD’s Health Management Center (HMC) for all participating Health and Welfare (H&W) and Defined Contribution (DC) clients, which included implementations, daily production support.
• Consulted as a WebMD configuration subject matter expert supporting AE program management, client teams, implementations, and product as well as working directly with WebMD technical account managers and project managers
• Provided Multi-Client and ongoing support to Fidelity’s H&W clients using Oracle’s Advanced Benefits platform. This involved business requirements and configuration analysis, configuration development, unit testing.

Boston, MA, US

• Provided financial support and information on behalf of the Client Services Organization for customers across multiple market segments. Said information and support includes; account inquiries, products and services.
• Insured quality customer service and compliance with all company and industry regulations/requirements, thus developing sound relationships with clients and internal constituents
• Executed Fidelity Advisor Mutual Fund trades in the Broker Dealer Market and the Institutional Market
• To improve the Client Service delivery model, provided multiple suggestions and process recommendations, later instituted by the management team
• Formally recognized by my management team for possessing a “take ownership” performance style, and for providing prompt and efficient service. Subsequently recognized for effective teaming across the work group which.

Bachelor Of Arts, Computer Information Systems

Masters, Business Administration