Event planning and management of logistics, space, bandwidth procurement, vendors and freight allowing legal trial teams to focus on their trial. Manage audio and visual trial technology and logistics from start to finish. As the primary point of contact for new and developing business clients at every level, serves as an extension of a trial team, handling the many tasks that could distract team members from their primary goal.

Event planning and management of logistics, space, bandwidth procurement, vendors and freight allowing legal trial teams to focus on their trial. Manage audio and visual trial technology and logistics from start to finish. As the primary point of contact for clients at every level, serves as an extension of a trial team, handling the many tasks that could distract team members from their primary goal.

Accounts Serviced: Acme Markets, Sears Holdings Corporation, Kmart, Duane Reade Drugstores, Walgreens, U.S. Foods, Philadelphia Eagles, and Five Below• Successfully managed the activities of team members in multiple locations• Created training materials and conducted seminars targeted at resolving even the mostdifficult customer issues• Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department• Cross-trained and provided back-up for other customer service representatives when needed• Responsible for thousands of successfully executed diverse advertising projects, budgeted from $150.00 to $200,000.00• Coordinated schedules of on-line social media marketing vehicles in tandem with Duane Reade/ Walgreens Marketing team• Supervised production of on-line digital project deliverables and monitored status of tasks assigned to cross- functional teams• Comprehensive control of off-line retail prepress and print work- a liaison between agency staff, client marketing teams and outsourced vendors• Prepared and submitted formal quotes • Updated and managed regional and national client shipping databases• Developed custom packaging, calculated and arranged thousands of on-time regional and national deliveries 

Accounts Serviced:Acme Markets, Genuardi's, Safeway, Philadelphia Eagles• Developed rapport with the customer base by handling difficult issues with professionalism• Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints.• Effectively communicated with team members to maintain clearly defined expectations• Performed sophisticated scheduling, version proof reading, copy editing, asset management for prepress and digital photo studio teams• Extensive experience with circulars, store-wide and point of purchase signage, presentation materials, banners, catalogs, brochures, ROP's, mailers, custom and specialty media