Steven Koehler Email & Phone Number

Engage with leads generated by the marketing team to qualify, pre-sell, and set appointments between the leads and closers, Rebook missed appointments. Use "Close"(CRM) software to manage leads and sales activities.

Researched potential prospects and input qualified leads into CRM.Contacted potential prospects daily via cold calling and email.Built rapport and asked probing questions to bypass gatekeepers and identify decision makers.Connected with decision makers to determine interest in our marketing services.Scheduled appointments between qualified prospects and sales manager.Maintained accurate records of all communications with potential clients in CRM.

Made 1-200 calls daily to new online prospects.Gathered sensitive personal information within the first minute of each call to perform soft credit checks.Reviewed and qualified the client’s credit accounts.Educated clients on financial solutions available to consolidate their debt.Presented the best option to help clients achieve their goal.Closed 1-2 sales per day utilizing consultative sales scripting.

5/5 Star Rating over 5500 orders 100% delivered on time.Accepted shopping order batches through cell phone app.Communicated with customers regarding orders via phone apps and text messages.Verified if requested items were available for purchase and coordinated substitutions with customers.Utilized app software to input item replacements and/or late additional items.Processed orders through grocery store and big box store checkout registers and terminals.Used personal vehicle to deliver orders based on customer preference.

Handled inbound sales inquiries and set sales appointments.Made outbound calls to online leads communicating via text, email, and social media.Confirmed validity of inquiries and identified specific needs through probing questions.Maintained communication with management to assign leads to specific specialized salesman.Rescheduled missed sales appointments and placed follow up and reminder calls.

Provided full comprehensive business and personal support to the President/CEO.Assisted President with all Marketing for the school learning or screening new marketing strategies.Oversaw general office management, onsite IT troubleshooting and tech support for faculty and staff.Served as Photo/Videographer, Graphic Designer, Template Designer, Social Media Manager, Blogger.Managed website design, processed web-based applications.Met with and maintained relationships with Recruitment Agents, Homeland Security, FBI, and CEA officials to review and maintain compliance standards or handle any issues with student Visas.

Facilitated the enrollment of qualified student applicants with emphasis on customer service.Gathered information on students, pre-screened and pre-qualified potential students.Received in-bound inquiries and conducted outbound phone calls to prospective students.Provided all information for prospective students and their families helping them make an informed decision.Provided excellent customer service to all students in accordance with the mission of the university.Lead Outreach advisor attending college fairs to promote the university when it was initially unknown.Regularly reviewed admissions documents, acceptance forms, and reported progress to the Director.

Answered complex inbound account inquiries by applying advanced knowledge of all offered card products.Resolved escalated customer, store, and helpline calls.Entered, reviewed, and processed new account applications from multiple channels: stores, online etc.Processed, reviewed, and probed register referrals, as well as processing credit line increase requests.Located lost account numbers for Visa, Retail, and Debit cardholders shopping in Nordstrom stores.Answered inbound inquiries and applied knowledge of Visa, Retail, Debit and Gift Card products.Assisted customers responding to store event invitations and other marketing related activities.Provided support regarding online enrollment, password, sign-on issues, and other online questions.Educated customers on Nordstrom Rewards and other available benefits.

2010 Top Canvasser, Top Team and Top Office in the World signing up 800+ members in a year myself among all 47 locations in the world.Commuted throughout Southern California in my personal vehicle to shopping destinations and public forums.Canvassed an average of 70 people each day face-to-face for 3-5 minutes to inspire monthly donation memberships.Cycled objections from donors to educate them about their potential impact on campaigns promoting past victories.As a Team Leader conducted daily team meetings sharing updates, boosting morale and strategizing.Held team accountable for personal and combined quotas incentivizing with creative engaging methods.Trained and developed all team members to share knowledge and compare methods to overcome objections.Conducted disciplinary meetings with team members including policy or quota violations and others.Terminated team members with authorization from my superiors when necessary.

High School Diploma

Recording Arts Certification

Musical Theatre

Other General Education