Steve Platt Email & Phone Number

Cincinnati Metropolitan Area

Customer focused, integrity driven, support and service professional aligned with full suite of specialty insurance products for American Modern Insurance Group.

Cincinnati, Oh

Partner with automotive leaders to deliver revenue growth, accuracy and compliance through wholesale, off-lease, retail and program inspections across vehicle markets and dealership operations.> Achieved 12 specialist certifications in record time, executed 3,200 inspections with 99.92% accuracy rating, generated $252k revenues, trained 4 inspectors, secured 8 new accounts, retained 93% of established accounts.

Cincinnati, Ohio Area

Full time caregiver during family member’s illness.

Cincinnati Oh, ~ Oh, In, Ky, Ill, Ia, Wi, Mi, Mn, Ky, Wv

Direct field sales and customer success agent for branded mobile platform. Maximized partnership capture, customer success, training and on-boarding presentations thru report delivery across 7 states. Company sold 2017. > Secured major project for broad 3 yr. agreement securing READY Education as the campus app. Overcame previous 5-year incumbent relationship. Established territory design and matrix reporting processes.

Cincinnati, Ohio Area ~ In, Oh, Ky, Wv

Direct field sales and customer owner for top higher education brands. Responsible for strategic sales, growth, training, presentation and support across a suite of digital/print resources (STEM education) for 23 universities, 7 states> Secured largest single University sales contract for Chemistry education overcoming previous 6-year incumbent relationship.> Ranked # 2 sales volume for USA (2015), National award for highest # of presentations / yr

Cincinnati Area

Counseled small / medium business owners equipping them to excel more quickly, efficiently and profitably. Focused on customer relationship management (CRM), customer onboarding, and sales process success. Company dissolved 2014. > Secured strategic partnerships via referral systems from investment, banking and large consulting firms. 90 % of year one revenues realized from partnerships, networking and social media channels.

Cincinnati, Ohio Area

Lead 25-year-old re startup’s account retention and sales success programs (enterprise to SaaS). Developed and executed sales and service agreements. Exceeded account retention and service growth targets. Company reorganized 2012. > Delivered 120% over goal account conversion rate by customizing to the client’s unique requirements.

Erlanger, Ky

Liaison managing 2nd largest USA field station roll out for new dispatch logistics control and customer service software. Post rollout expanded role to support 6 Mid Atlantic stations, with 129 field technicians and 26 supervisory staff.> Achieved two #1 Awards for outstanding customer support and profitability. Initiated SharePoint team engagement space & practices. Created, launched outreach voice of the customer and mentorship program.

Cincinnati, Dayton, Columbus, Cleveland, Lexington, Louisville, Charleston Wv

Created role to establish and lead inside sales, CRM and marketing strategy, tactics, campaigns, and reporting metrics for 4 states, 5 branches. Served senior leadership groups, multiple equity owners and 10 team member committees.> Established inside sales and client engagement support teams generating 955 new qualified leads per year, $8 million in new quote activity, $2.6 million in new revenues, 68% client retention rate.

Cincinnati, Dayton, Columbus, Lexington, Charleston Wv

Established profitable multi-state regional aftermarket sales team for multi-million dollar Material Handling Distributor. Responsible for team design, hires, development, training, sales force automation start-up, strategies, goals, and tactics. Upon sale of company, created and promoted to self-created role.- Delivered 123% yr. over yr. revenue and 114% profit increases while replacing 6 of 11 team members.