Consulting on organization-wide SAP implementation process. Partnering with agile working groups to identify potential impacts of new system rollouts, and to develop and build training that will roll out to effected workers.

• Responsible for managing CAEL’s workforce and economic development projects that focus on using data to support competency/career map development and stakeholder engagements to maximize client impact for adult learners• Drives strategic enterprise initiatives targeting advancing adult learning, workforce boards, and higher education• Creates and delivers presentations at local, regional, and national conferences and other meetings• Works with colleagues across CAEL to contribute to the development of new products andrefinement of existing products• Manages both major multi-year as well as short-term and one-off projects to ensure CAEL isdiagnosing clients’ needs and matching them with appropriate CAEL solutions• Develops effective delivery strategies and sequencing, conducts high-quality clientcommunications, and effectively manages external consultants and internal staff• Nurtures relationships with former and prospective CAEL clients to build an ongoing dialog thatwill contribute to their success while impacting the adult learners CAEL serves

• Delivered virtual training sessions for over 200 of Duke Energy’s customer-facing employees on the new customer experience platform (SAP)• Led essential change management activities including technical support throughout training and “Go-live” periods • Identified metrics to rate program success and delivered 100% completion rates and 95% satisfaction via on-going utilization assessments

• Responsible for new business development strategy and operations to increase enrollment and impact retention; enrollment increased more than 20% during tenure • Led a team of 12 to consistently exceed operations, finance, and customer experience goals, and improved employee satisfaction and retention by over 50% • Served as Chair of newly formed committee to analyze student engagement, identifying trends and develop data-driven action plans to improve overall campus performance in student retention • Built relationships and signed new business contracts with corporate partners throughout the Savannah, GA metropolitan area which created a substantial increase in leads and new student pipelines

• Implemented innovative leadership strategy to improve the performance of the Admissions team (10-12 employees) which directly influenced sales and customer retention goals including an increase of nearly 40% in quarterly new enrollments • Utilized insights and analytics to identify key strengths and opportunities throughout the enrollment/sales cycle; included in coaching and accountability sessions • Collaborated with the cross-functional leadership team to identify issues impacting student success and customer satisfaction; designed programmatic approach to remediate issues which resulted in a 10% increase in net promoter scores

• Built strategic relationships with state colleges and universities to promote program awareness • Designed and produced on campus, multi-day events to showcase campus, academic services, and the city of Charlotte for over 100 prospective students and 30 higher education academic advisors

• Drove results and directed work to increase enrollment for online higher education providers; increased enrollments per advisor by more than 15% • Led training and development for an 80+ person team by developing targeted training and skill improvement in selected key performance areas • Selected to conduct leadership and coaching sessions for vice presidents, directors, and managers nationwide

• Served as lead for enrollment in Metro Detroit region

• Served as liaison and ambassador for high school students interested in enrollment