Stephen Procter Email & Phone Number

Leatherhead, Gb

Harrogate, North Yorkshire, Gb

Experience of Cloud Computing and Virtualization technologies.Working experience and deep understanding of development and operational processesDemonstrable experience and quickly familiar with new technologiesAble to manage and respond positively to dynamic workloads and priorities.Lead the technical work streams –helping translate designs into fully supportable infrastructures.Collaborate with relevant parties to help implement and work to agreed architectural design and principles.Assist Project Managers with approach, plans, task management, use of tools and establishment of appropriate development policies and procedures.Create short-and medium-term plans in sprints of my own work and the work of others, and use initiative to escalate issues to the Project Manager / Technical Architect.Own the quality of the delivered features and services i.e. available, stable, secure, and well designed.Help to ensure that there is low maintenance post-deployment, by ensuring the solution has been well designed, tested, debugged and has followed our design processes and best practices.Create a great customer impression of the company’s technical skills, dedication, methodologies and approach.Play a key role in supporting the company’s work to introduce and refine an approach and process for design, development and product support including continuous delivery and DevOps.Take ownership at release/deployment time, ensuring all the pieces are tied together, system testing, packaged up and released in a repeatable and controlled way•Support and develop my team in line with Redcentric’s people strategy.

Wembley, London, Gb

I take the technical lead for all major IT projects and Business-As-Usual management of the Infrastructure Engineer team and support, maintenance and licencing for the entire IT infrastructure estate. I am responsible for the maintenance and upkeep of Network Homes IT Infrastructure as well as providing enhanced expert technical advice.I provide timely accurate information as requested. I review existing and future business requirements and propose appropriate change. Maintain and support Network Homes IT infrastructure. Create, design and develop technical solutions to meet business requirements.Lead the Infrastructure Engineer team including infrastructure maintenance work and am responsible for all technical documentation.I Manage the Infrastructure Engineer Team\performance management, recruitment and deputise for Head when required. I have strong team leadership skills.I Ensure all IT Infrastructure and cloud Hardware/Software/Servers are fully patched.I lead all Infrastructure sprints and capacity management, Assist with future planning and backlog management.I architect, supervise and participate in the implementation of new technologies and platforms supporting a complex corporate data and voice infrastructure.Create and maintain technical designs documents.Provide enhanced expert technical advice to all when required to assist them with all technical issues they may come across.I take technical lead in the delivery of IT infrastructure solutions and projects and champion Network and Infrastructure security for Network Homes.Ensure that all IT systems and services are always proactively monitored.I maintain the IT Disaster Recovery and Business Continuity plans whilst participating and lead periodic DR and BC tests.

London, London, Gb

Directly manage a team of Technical Support Engineers, guiding and prioritizing their work and ensuring the team has the appropriate tools and training.Manage 3rd party services and vendors (e.g. outsourced support, hardware vendors)Lead the capacity planning, development of the existing technical support team andrecruiting new talent.Manage customer escalations and driving initiatives to improve customer satisfactionEnsure customer feedback is communicated internally to enable ongoing improvementof Proximie products and services.Use quantitative and qualitative analysis to drive operational excellence in the areas ofcustomer engagement.Accountable for support performance metrics, reporting and execution against teams’goals and objectives.Identify and execute against opportunities to drive process improvements that promoteefficiencies and elevate the customer experience.Develop the KPIs measuring quality and efficiency of support delivery.Collaborate with Customer Success, Products and Engineering Teams to drive positiveoutcomes for customers.

Guildford, Surrey, Gb

Operational ownership and main technical point of contact for escalation ensuring that SLA's and contractual obligations are always met overlooking a support function.Work closely with internal and external stakeholders managing issues and provide a proactive service helping to enhance the Customer experience. Proven track record in delivering high-quality services to customers and being the primary Technical service contact for a select few key clients. Work with the Operations & Technical teams to ensure standards are met, maintained and policies are adhered to IS027001. High Technical understanding of Hosted and Cloud environments. Identify areas for Service Management Improvement (continual improvement program) working closely with customers and internal departments to provide solutions for technical issues whilst manage multiple and conflicting priorities, delivering success. Able to manage multiple objectives at a time. The ability to understand and translate to non-technical people.

Maidenhead, Berkshire, Gb

I lead a large groups that have multiple sub-departments of Cloud Engineers who provide support and management of our cloud services that result in outstanding quality and customer satisfaction. I apply significant technical and product expertise to enable a value driven and responsive team. I work with my team and management to address complex requirements and issues. Experience in AWS, Alicloud and Hosted platforms.

Maidenhead, Berkshire, Gb

Manage the smooth operation of a team of 24 experienced hosting engineers including typical man management duties.Objective setting, appraisals and the management of three managers.Monitor the workload of the team and handle workload priority conflicts.A point of escalation within the team for incidents, requests and projects.Setting Management KPIs.A key liaison with our two development teams who write and release products destined for the cloud environment along with some infrastructure as code components.Handle escalations from around the business and implement changes to address process issues and improve service quality.Tridion Manager providing strong technology leadership to the engineers across a wide range of virtualization, operating system, storage and network technologies.A strong advocate of the Change Management policy, reviewing changes and ensure team adherence.Participate in the resource and maintenance planning meetings and agree a schedule of work.Oversee incoming tickets to resolve issues and implement service requests for our customers.Escalation handling as requiredProblem management oversightHelp the development team operationalise their products through advice and consultancy.Draft and implement approved technical changes to our products and infrastructure.Publish and refine work instructions and procedures to enable other operational teams to implement routine work and fixes.Plan, monitor and progress technical projects and seek opportunities to implement automation and configuration management, reducing technical debt.

San Antonio, Texas, Us

• Delivery of a world class support experience to customers (internal & external)• Ensure that team and individual KPI’s are met or exceeded • Personal development of Rackers in both technical and non-technical skills • Recruit new Rackers and offer a world class onboarding experience • Ensuring that Rackspace best practices are followed to ensure customer uptime • Lead project and incident work that affects multiple customers • Contribute to the product development, evaluation and end of life processes • Build and maintain relationships with global counterparts and key internal stakeholders • Act as point of escalation for service issues from internal and external customers • Supporting leadership strategy through; (i) execution of new business policies; and (ii) leading process improvement initiatives; and (iii) suggesting new methods of working that improve customer and Racker experience • Maintaining high levels of communication throughout Rackspace

• Support and Hosting of some of Britain’s leading websites• Technical design and technical implementation of solutions for new business.• Server maintenance and technical upgrades.• Server support both in house and in the cloud.• Licencing and hardware purchasing and deployment.• Technical research and final point of call for solutions.• Worked with external services to bind multi task projects together to deliver key services.• Hands on technically and physically with implementation and support of key infrastructures.• Worked with AWS to load balance traffic during key Christmas periods where traffic was reaching nearly 900,000 page impressions a day during key business periods.• Documentation and assistance with re branding of entire company internally and externally.

Guildford, Surrey, Gb

Provide technical direction for the business including managing company-wide technical skills portfolio of staff to co-ordinate project objectives on a daily basis. Implement new technologies into the business.Responsible for windows server upgrades across multiple sites. (Hands on)Server virtualisation using VMWare (Hands on)SAN System implementation (Hands on)Network and Wireless implementation across large infrastructures. (Hands on)Provide technical input to sales teams and assist during project delivery where timescale or skills require direct involvement.Review issues and attend customer sites as required to resolve project delivery issues. Plan and manage project work for agreed proposals through to invoicing and issue resolution. Manage work on internal systems as well as scheduling and managing equipment deliveries to meet project timescales.Review resourcing and skill levels, bringing in additional resources as required.Continually manage, review, encourage and support the technical team.Manage the development of internal systems to meet the business objectives.Involvement in recruitment and interviews for the projects team.

Responsible for the management of SaaS Hosted solutions in EMEA, America and an Internal Infrastructure. Implementing cost reduction, product improvements, security and management.Management of the internal infrastructure incorporating network design and forward architecture planning.Implementing cost reduction for global contracts saving the company over 500K last year alone. (Contract negotiation and renewal for multi million pound contracts).Product improvements and implementation including testing of new technologies and incorporating them into a live environment.

Responsible for the management of the IT Infrastructure and support managing a team of engineers to develop the business globally.Developing the IT strategy for the business including policies, procedures, deployments and upgrades.Responding to support requirements in a timely and efficient manner.Excellent experience of Microsoft products including Microsoft Server 2003 and 2008, Exchange, Active Directory and SQL Server, as well as being an experienced network administrator and project manager. Experienced manager capable of leading a team in multiple concurrent high profile projects.

San Francisco, Ca, Us

• Report writing and reporting to the EMEA IT Director to present to the board findings, trends and new technologies.• Implementation, Product lifecycle and experience in live situations reporting back findings with lessons learnt for continuous improvement for role out of major applications globally.• Project management and release of applications and communicating to vast audiences both inside and outside the business.• Experience and use of ITIL, ISO9001, ISO27001 and Ministry of Defence SC clearance (level – security).• System architecture planning and implementation including hands on experience of in 32 separate multicultural locations. • Responsible for implementing the change management process in the IT department EMEA wide ensuring proper processes are in place for all such events.• Risk management.• Worked closely with the development department\data solutions team to manage the full product lifecycle of an application up until its launch.• Management and control of release of products and documentation to high end stakeholders.• Strong planning, strategy and coordination skills. (These include project management, budget management and working within the business needs).• Capability of working with both business and IT strategy. • Team building and appraisal processing.• Adaptable to learn and understand new technologies and procedures.• High technical understanding of networking and applications including implementation, architecture, planning and testing.• Experience in 360 degree Business Continuity Planning. Implementation, Product lifecycle, and experience in live situations including recovery and reporting back findings with lessons learnt for continuous improvement.• Disaster recovery implementation and testing. (UK Corporate office has been through two Disaster Recovery Scenarios in recent years, currently hold role of European Business Continuity Team IT Manager for Europe).• Exposure to HTML and Java coding.

Reading, Gb

System architect specialising in the certification of changes from Yellow Pages to Yell.Responsible for day to day system administration.Reporting directly to the IT Manager I was responsible for weekly report writing.Providing advice on the research, development and purchasing of new software and hardware technologies.

• Providing advice and support on all major business applications. • Research and development into new products.• Working closely with third party vendors.• Server support and implementation.

London, Gb

Bachelor’S Degree, Business Admin

Education record

B-Tech Gnvq, Business Studies

Bachelor Of Business Administration - Bba, Business Administration And Management, General