Steve Coleman

Steve Coleman Email and Phone Number

Program Delivery Manager | Client Management | Contingent Workforce | Staffing @ eTeam
south plainfield, new jersey, united states
Steve Coleman's Location
Charlotte, North Carolina, United States, United States
About Steve Coleman

Hello! I am a Program Delivery Manager with 7+ years of experience in managing HR processes, including onboarding, offboarding, immigration, and training, for Contingent Workforce programs within the financial services industry.My passion for transformative process improvement experiences has enabled me to maximize the efficiency results for financial services companies. I have successfully revamped and implemented human resources procedures to increase contingent worker production and retention, while mitigating risk for clients, managers, employees, and cross-functional teams.-Notable Contingent Workforce Impacts:šŸŒŸ Decision Making: Spearheaded a 67% completion time reduction of preliminary onboarding steps for hiring managers by collaborating with cross-functional partners šŸŒŸ Learning & Development: Achieved a 40% reduction in compliance issues by facilitating quarterly training sessions to discuss updates to contingent workforce policies and proceduresšŸŒŸ Reporting: Led a multi-team project to improve tenure data accuracy for over 500 offshore employees, resulting in a 98% accuracy rate and a 30% reduction in reporting errors-Areas of Expertise:šŸ’„ OnboardingšŸ’„ OffboardingšŸ’„ ImmigrationšŸ’„ I-9 VerificationšŸ’„ Risk MitigationšŸ’„ Business EthicsšŸ’„ Conflict ResolutionšŸ’„ Client RelationshipsšŸ’„ Policies & ProceduresšŸ’„ Process ImprovementšŸ’„ Customer SatisfactionšŸ’„ Learning & DevelopmentšŸ’„ Cross-Functional CollaborationšŸ’„ Written & Verbal Communication-Technical Tools:* Workday* Peoplesoft* VNDLY* ServiceNow* Adobe* Slack* Google Suite-For more information regarding my work, please reach out with your inquiries directly at:colemansr84@gmail.com

Steve Coleman's Current Company Details
eTeam

Eteam

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Program Delivery Manager | Client Management | Contingent Workforce | Staffing
south plainfield, new jersey, united states
Website:
eteaminc.com
Employees:
1286
Steve Coleman Work Experience Details
  • Eteam
    Program Delivery Manager
    Eteam Oct 2023 - Present
    eTeam Inc. implements talent acquisition initiatives through an innovative, modular Global Talent delivery model ā€“ capable of sourcing, vetting, payrolling and managing talent to deliver into contract staffing, direct hire, direct sourcing, talent pools and diversity initiatives.Responsibilities-Collaborate with internal and external stakeholders to improve and streamline program protocols-Lead client meetings on a weekly basis-Collaborate closely with clients, hiring managers, and stakeholders on a daily basis regarding independent contractor issuesAccomplishments*Orchestrate collaborative efforts with key clients, resulting in the generation of $50 million in annual revenue through proactive engagement, tailored solutions, and fostering mutually beneficial relationships that drive business growth and success*Direct the seamless implementation of workforce expansion, overseeing the onboarding and management of 500 Independent Contractors and W2 workers to ensure operational efficiency and organizational success*Develop comprehensive Standard Operating Procedures (SOPs) encompassing diverse protocols, streamlining operations, enhancing efficiency, and ensuring consistency across departments
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  • Velocity Global
    Customer Success Manager - Contingent Workforce
    Velocity Global May 2022 - Jan 2023
    Velocity Global is a SaaS-based EOR platform for talent management and multi-country payroll services. Hired to orchestrate successful relationships with the highest revenue-generating global client accounts. Later responsibilities included creating and implementing new client protocols.Responsibilities-Coordinated the negotiation of employee contracts and employee onboarding during the employee onboarding process-Ensured clients were appropriately set up in all Velocity Global systems as required with client Master Service Agreement (MSA)/Statement of Work (SOW)-Set up employee card in global HRIS based on information from sales and MSA/SOW, ensure seamless transition to regional account management team for employee onboarding and setup in systems-Created and managed client on-boarding calendars by following and refining processes-Communicated across multiple service lines internally to drive the flow of informationAccomplishments*Increased customer success rate for the highest revenue-generating accounts by 50%, generating 40 million dollars in annual revenue for Velocity Global*Streamlined the customer delivery strategy implementation by eliminating unnecessary steps and automating repetitive tasks; decreased response time by 40% and achieved a 60% increase in partner satisfaction score*Investigated and resolved 20+ complex customer support inquiries promptly, reducing potential legal liabilities and increasing client satisfaction by 35%
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  • Zions Bancorporation
    Contingent Workforce Operations Lead
    Zions Bancorporation Oct 2021 - May 2022
    Zions Bancorporation is one of the nationā€™s premier financial services companies with over $90 billion of total assets. Hired to assist with HR system changes and manage the teamā€™s shared inbox. Later responsibilities included collaborating with external stakeholders on process optimization and reporting enhancements.Responsibilities-Managed daily CW Program operations including onboarding, offboarding, extensions, and immigration-Collaborated with TAPFIN, the CW Program's MSP, on CW Program initiatives -Created and maintained CW profiles in VNDLY-Served as the subject matter expert on Contingent Workforce process development, regulations, and policies-Partnered with cross-functional teams to brainstorm and implement new CW Program protocols Accomplishments*Optimized the departmentā€™s Standard Operating Procedures (SOPs) monthly to increase team productivity and onboard new members 50% faster*Spearheaded visa renewal processes through thorough research and analysis of complex immigration laws, drafting and processing up to 25 client letter requests per week with full regulatory compliance
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  • Tiaa
    Contingent Workforce Operations Specialist
    Tiaa Feb 2017 - Oct 2021
    Charlotte, North Carolina
    TIAA is a Fortune 100 financial services organization that is the leading provider of financial services in the academic, research, medical, cultural, and governmental fields. Hired to direct daily administrative HR operations for over 800 TIAA contingent workers. The HR processes included onboarding, offboarding, and training & development.Responsibilities-Managed daily CW Program operations including onboarding, offboarding, extensions, immigration, training & development, and invoicing-Collaborated with vendors, hiring managers, and stakeholders on CW Program tasks & issues-Created and maintained CW profiles in PeopleSoft, TIAA's VMS-Partnered with cross-functional teams including IT, Finance, Legal, and Procurement, on continuous improvement initiatives within the CW Program-Ran ad-hoc reports on various metrics within the CW Program-Audited CW compliance documentation during the onboarding process to ensure it met the proper standardsAccomplishments*Achieved a 40% reduction in compliance issues by facilitating quarterly training sessions to discuss updates to Contingent Workforce Program policies and procedures*Spearheaded a 67% completion time reduction of preliminary onboarding steps for hiring managers by collaborating with cross-functional partners *Directed a successful audit of 600+ IT vendor representative records, improving VMS account access accuracy metric to 98.5%*Communicated department updates to 300+ recipients to keep all relevant partners informed with new program policies and practices*Managed the teamā€™s shared inbox and resolved over 90 inquiries daily
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  • Tapfin-Manpowergroup Solutions
    Associate Program Professional L Contingent Workforce
    Tapfin-Manpowergroup Solutions Jan 2016 - Feb 2017
    Charlotte, North Carolina Area
    TAPFIN is the industry-leading Managed Service Provider that works with organizations to enable an integrated approach to analyze and manage external talent on a global basis. Hired to supervise daily administrative HR operations for over 600 TIAA contingent workers. The HR processes included onboarding, offboarding, and HRIS enhancements.Responsibilities-Managed daily CW Program operations including onboarding, offboarding, extensions, immigration, and invoicing-Collaborated closely with vendors, hiring managers, and stakeholders on a daily basis regarding contingent worker issues-Audited data from PeopleSoft, TIAA's VMS, to ensure accuracy and compliance-Partnered with cross-functional teams including IT, Finance, Legal, and Procurement, on continuous improvement initiatives within the CW Program--Created and maintained CW profiles in PeopleSoft, TIAA's VMSAccomplishments*Managed a multi-team project to improve VMS data accuracy for over 500 offshore employees, resulting in a 98% accuracy rate and a 30% reduction in reporting errors*Implemented and managed a 40-page best practices SOP manual to streamline and formalize HR processes*Collaborated with team members to improve staffing augmentation extension process, reducing completion time by 67% and simplifying the process from 36 steps down to 6
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  • Xpo Logistics, Inc.
    Human Resources Associate
    Xpo Logistics, Inc. Jan 2015 - Aug 2015
    Charlotte, North Carolina Area
    XPO Logistics is one of the largest providers of asset-based less-than-truckload (LTL) freight transportation shipping in North America. Transitioned from original role due to wanting a HR related role. Hired to complete HR processes including reviewing job application submissions, running background checks, and preparing offer letters.Responsibilities-Oversaw overhaul and organization of I-9 information for all of XPO's employees-Collaborated with senior leadership on special projects and initiatives within the HR department-Partnered with cross-functional teams including Legal, IT, and Finance on process improvement initiatives-Managed employee data within Workday, XPO's HRISAccomplishments*Piloted research and analysis of over 40 confidential employee relations inquiries per week, involving confidential and sensitive matters*Partnered with General Counsel to ensure compliance with non-compete agreements for 300+ employees, reducing risk exposure by 50%*Overhauled a comprehensive audit of business card information for 700+ employees, ensuring the upload of accurate and complete data on the company's technology platform
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  • Xpo Logistics, Inc.
    Freight Audit Bill Pay Auditor
    Xpo Logistics, Inc. Mar 2014 - Jan 2015
    Charlotte, North Carolina
    Hired to complete daily audits of carrier invoices and manage the carrier relationships. Later responsibilities included streamlining the invoicing process and managing the teamā€™s shared inbox.Responsibilities-Managed the team's shared inbox and responded to inquiries from carriers regarding invoice issues-Audited BOLs (Bill of Ladings) and other invoices within Pegasus and McLeod, XPO's billing systems-Investigated any procedural errors in the freight audit and pay process and develop improvement plans-Facilitated and improve the efficiency of the routing of freight bills and billing cycle timeAccomplishments*Conducted thorough analysis of over 200 carrier invoices daily to ensure accuracy and mitigate potential invoicing issues*Chosen to train new hires and cross-functional teams in billing system navigation, resulting in a 50% reduction in errors*Collaborated with finance teams to prioritize backlog and streamline processing of 4000+ invoices, yielding a 50% increase in invoice processing capacity
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Steve Coleman Education Details

Frequently Asked Questions about Steve Coleman

What company does Steve Coleman work for?

Steve Coleman works for Eteam

What is Steve Coleman's role at the current company?

Steve Coleman's current role is Program Delivery Manager | Client Management | Contingent Workforce | Staffing.

What schools did Steve Coleman attend?

Steve Coleman attended Appalachian State University.

Who are Steve Coleman's colleagues?

Steve Coleman's colleagues are Vishal K, Iqra Malik, Pooja Tripathi, Nitish Pandey, Shailesh Singh, Unnati Choudhari, Chandima Samaraweera.

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