 Manage the On-boarding process and ensure this is achieved within SLA Manage all customer correspondence in relation to contracts, schedules to contracts, and variations thereof Assist finance in enforcing contractual obligations of customers through access controls on portals and manage service restrictions Analysis new rates, producing an impact analysis and ensure the margin covers the business costs. Ad-hoc commercial duties Be vigilant for possible fraudulent… Show more  Manage the On-boarding process and ensure this is achieved within SLA Manage all customer correspondence in relation to contracts, schedules to contracts, and variations thereof Assist finance in enforcing contractual obligations of customers through access controls on portals and manage service restrictions Analysis new rates, producing an impact analysis and ensure the margin covers the business costs. Ad-hoc commercial duties Be vigilant for possible fraudulent activity. Show less

• Generate Quotes for Leased Line and EFM circuits.• Supporting the sales team with broadband related queries.• Answering sales calls in a professional telephone manner.• Assisting clients as and where possible by going above and beyond expected procedures.

• Providing a professional level of service to our client’s by ensuring completion of their orders and responding to queries via a ticketing system within SLA.• Reshaping email workload for the provisioning team to ensure all queries were answered within a reasonable timescale.• Developing a system in which workloads could be shared evenly throughout the team.• Personally managing large clients by request due to exceptional customer service, knowledge of the systems and… Show more • Providing a professional level of service to our client’s by ensuring completion of their orders and responding to queries via a ticketing system within SLA.• Reshaping email workload for the provisioning team to ensure all queries were answered within a reasonable timescale.• Developing a system in which workloads could be shared evenly throughout the team.• Personally managing large clients by request due to exceptional customer service, knowledge of the systems and recommendations from account managers.• Track and control work in progress and keep customers advised on progress, issues and problems, should they arise.• Liaise with broadband suppliers when required to resolve delayed orders and obtaining updates on troubled orders. Show less

• Assisting SKY engineers with their installation of SKY TV via telephone.• Contacting customers to advise the engineer arrival time and date.• Completing the installation process by pairing up the SKY Card with the customers SKY TV Box using SKY’s in-house system ‘Chordiant’.• To provision our customers’ orders as well as monitoring these for completion.• Providing customer support/service.• Upsell SKY products wherever possible.• Ensuring the resolution of delays on… Show more • Assisting SKY engineers with their installation of SKY TV via telephone.• Contacting customers to advise the engineer arrival time and date.• Completing the installation process by pairing up the SKY Card with the customers SKY TV Box using SKY’s in-house system ‘Chordiant’.• To provision our customers’ orders as well as monitoring these for completion.• Providing customer support/service.• Upsell SKY products wherever possible.• Ensuring the resolution of delays on customers’ orders• Contacting the relevant departments to provide information of the delayed orders.• Provide technical support to customer experiencing issues.• Advise existing and new customers of brand new offers.• Checking new content to ensure no issues are at present. Show less