Steve Ellis
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Steve Ellis Email & Phone Number

Change Consultant at Centrica at Centrica
Location: High Wycombe, England, United Kingdom 10 work roles 3 schools
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Current company
Role
Change Consultant at Centrica
Location
High Wycombe, England, United Kingdom
Company size

Who is Steve Ellis? Overview

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Quick answer

Steve Ellis is listed as Change Consultant at Centrica at Centrica, a company with 18153 employees, based in High Wycombe, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Steve Ellis.

Steve Ellis previously worked as Change Consultant at Centrica and Global Service Desk Manager at Bp. Steve Ellis holds Ba Hons, Theology from Westminster College, Oxford.

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Email format at Centrica

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Centrica

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Profile bio

About Steve Ellis

A holder of Manager’s Certificate in IT Service Management, I have experience in delivering ITIL elements from design, through implementation to "business as usual". I am passionate about ensuring that the customer gets the best possible service.Specialties: ITILService Desk ManagementService DeliveryService ManagementProcess Design and Implementation

Current workplace

Steve Ellis's current company

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Centrica
Centrica
Change Consultant at Centrica
berks, west berkshire, united kingdom
Website
Employees
18153
AeroLeads page
10 roles

Steve Ellis work experience

A career timeline built from the work history available for this profile.

Change Consultant

Current

Staines

Jul 2012 - Present

Global Service Desk Manager

Bp

Stockley Park, Uxbridge

Service Delivery management of the global BP IT Service Desk services supporting circa. 70,000 users Globally through IBM the chosen service provider. Responsible for the delivery of service to the agreed Service Level Monitoring and measuring the performance of a Service Desk of 350 dedicated resources based out of Bangalore, Bruno, Greenock, Dublin and.

Feb 2012 - Jul 2012

Service Delivery Manager

Watford, United Kingdom

End-user focused Service Delivery, managing the principal IT Managed Service provider (HP).Responsible for driving the service operations, ensuring service obligations and SLAs were met.Day to day management of a service of 140 dedicated offshore resources, consisting of several technical Infrastructure and Application Support teams, including a Helpdesk.

Aug 2011 - Jan 2012

Managed Services Portfolio Lead

Vendor/3rd Party ManagementChairing Service reviewsContract renewalsContract negotiationManaging a multi-million pound budget.Driving value by governing tight SLA and OLA management.Supporting Service Management team (Incident, Problem, Change, Release and Service Desk) by ensuring that Contracts meet business and service requirements.Managing a portfolio.

Jul 2009 - Feb 2011

It Change Manager

ITIL based Change Management.Developed CM processes to allow movement from Axios Assyst based tool that was managed in house to a Hosted instance of Remedy.Adapted processes allowing for the Change and Problem functions to be outsourced and where possible off-shored.

Nov 2008 - Jul 2009

It Problem Manager

ITIL based Problem Management focusing on M&Ss General Merchandise Hardware and Software. Including WINTEL, Mainframe and UNIX based systems.Attend and provide feedback within 3rd Party Service reviews.

Aug 2007 - Nov 2008

Change Problem And Release Manager

ITIL Change Release and Problem ManagerConducting Service Reviews with customers and 3rd party suppliersManaging 3rd party service deliveryDriving the quality of service up via SLAs, OLAs, Continuous Service Improvement Planning, etc...Dealing with customer escalations and complaints.Chairing user forums

Nov 1998 - Aug 2007

Executive Officer

Immigration Appellate Authority
Nov 1995 - Nov 1998

Administrative Office

Brentford County Court
Sep 1992 - Nov 1995

Administrative Officer

Uxbridge County Court
Jun 1992 - Sep 1995
Team & coworkers

Colleagues at Centrica

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3 education records

Steve Ellis education

Ba Hons, Theology

Westminster College, Oxford

Activities and Societies: Student Union Treasurer 91-92

Education record

Cliff College

Education record

Lutterworth Grammar School
FAQ

Frequently asked questions about Steve Ellis

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What company does Steve Ellis work for?

Steve Ellis works for Centrica.

What is Steve Ellis's role at Centrica?

Steve Ellis is listed as Change Consultant at Centrica at Centrica.

Where is Steve Ellis based?

Steve Ellis is based in High Wycombe, England, United Kingdom while working with Centrica.

What companies has Steve Ellis worked for?

Steve Ellis has worked for Centrica, Bp, Kpmg, Marks & Spencer Plc, and Marks And Spencer Plc.

Who are Steve Ellis's colleagues at Centrica?

Steve Ellis's colleagues at Centrica include Thomas Clark, Brenda Kramchynski, Ryan Taylor, Nathan Roberts, and Min Patel.

How can I contact Steve Ellis?

You can use AeroLeads to view verified contact signals for Steve Ellis at Centrica, including work email, phone, and LinkedIn data when available.

What schools did Steve Ellis attend?

Steve Ellis holds Ba Hons, Theology from Westminster College, Oxford.

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