Steve Roach Email & Phone Number

Norcross, GA, US

Atlanta, Georgia, US

• Lead all Backend API Development on the AWS platform including microservices utilized by our ecommerce, consumer mobile app, point of sale and store applications.
• Leading the enterprise wide Generative Artificial Intelligence Task Force. Focused on understanding the impact to our business and defining short and long term GenAI strategy. Including defining cross functional GenAI.
• Overall technical lead for our “Store of the Future” project to reimagine all the technologies in our store to provide a better digitial customer and employee experience.

Atlanta, Georgia, US

• Responsible for the development of Android based mobile applications for our stores. Led the development of our Point of Sale software and seven additional mobile applications used for store operations.
• Also responsible for backend development of API microservices on AWS and headless web applications built with React.
• Lead the DevOps practice at Carters, identifying tooling,standards, and advisor services to the enterprise.
• Manage the Order Management System’s development and support teams running on the IBM Sterling platform.
• All teams utilize the Agile Scrum approach for development.

Atlanta, Georgia, US

• Overall technical lead for our Private Label Credit Card initiative for our stores. Project also included migrating our customer CRM to Salesforce Service Cloud.
• Led Retail Network migration project for all 1000 Stores in the US, Canada and Mexico to the Cisco Meraki platform.
• Developed Innovation Program in the Retail Technology organization to guide teams through the process of developing ideas and creating business cases.

Atlanta, Georgia, US

• Partnered with leadership to develop 3-year Retail IT Roadmap to align with business strategy.
• Led Amazon AWS Cloud Data Lake initiative to provide advanced big data capabilities to the enterprise. Including validation of key AI/ML retail use cases on this new data platform.
• Led POC and software selection of enterprise asset management solution. Reduced enterprise software audit penalties by over 1MM in the first year.
• Developed mobile architecture leveraging APIs for multiple iOS application used within the retail stores. Deployed mobile analytics platform for detailed crash reporting and user insight. Improved customer experience.
• Created Splunk Service Offering and reference architecture which was leveraged by the Retail and Supply Chain Organizations to provide real time analytics and machine learning capabilities.
• Designed store deployment plans for EMV rollout, POS Upgrade using VMWare’s Mirage solution, Store Business Resiliency, and Omni-Channel capabilities.

Atlanta, GA, US

San Francisco, California, US

• Managed a team of 6 consultants during multiple initiatives for client.
• Led a BPM (Business Process Manager) Scalability assessment which assessed all aspects of their BPM Organization to identify and prioritize areas that would need to be improved to support their expected ramp up on.
• Managed the design and rollout of a new Demand and Capacity Management capability between the Application Development, Architecture and Hosting Organizations.
• Led a Single Sign-On (SSO) Authentication Proof of Concept project which helped save the company 100K annually and reduced custom development time by 25%.

Atlanta, GA, US

• Developed and documented an IT Services Catalog for a new Coca-Cola subsidiary which will provided IT Managed Services to their largest bottlers around the country.

Atlanta, Georgia, US

• Worked with the CIO to help develop Rock Tenn’s 5-year IT Strategy Roadmap. Conducted interviews of senior executives, assessed all components of the business including finance, organization, technology, business goals.

Irving, Texas, US

• Conducted an IT Assessment and Best Practices Initiative for McKesson’s Hospital Information System (HIS) Managed Services Organization.
• Customized and deployed ITIL based processes for Problem and Incident Management. Reduced MTTR (Mean Time to Recover) by 40% and re-occurring production issues by 70%.
• Designed and deployed core Managed Services capabilities including a Daily Operations Meeting and a Network Operations Center which included a six person offshore support team. The NOC was responsible for monitoring.
• Managed initiative to migrate Backup Services from Corporate IT into the Hosting Organization. This included hiring the proper resources, developing a backup strategy leveraging solutions from TSM and VEEAM. Saved the.
• Led an initiative to streamline and improve the efficiency of the Case Management Process which resulted in a reduction in misrouted cases by 40%, a reduction in overall cases by 25% and an improvement in First Call.
• Created Monitoring Strategic RoadMap which included solutions from BMC, ExtraHop and Splunk.

GB

• Managed the Continuously Availibility Performance Testing Team, a staff of ten including day to day operations, personnel reviews, team building and hiring.
• Responsibilities included testing Kaiser Permanente’s primary consumer website in a new secondary datacenter, testing all replication methodologies and ensuring the datacenter was ready for an Active-Active environment.
• Led initiative to pilot Splunk which included creating custom search queries, alerts, dashboards and reports which were used across the organization. Reduced team troubleshooting time by 50% which allowed us to meet.

Coral Gables, Florida, US

• Managed a team of eight including Project Managers, DBAs and Architects.
• Responsible for helping to architect and implement the Disaster Recovery datacenter for company's hosted financial institutions. Customers were architected based on their DR Service Level Agreement which specified.
• Successfully completed over 20 successful Disaster Recovery tests for our customers.

Coral Gables, Florida, US

• Led an international datacenter systems administration team, responsibilities involved budgeting, vendor management and overall team management activities.
• Designed our hosting organization’s server virtulization program. Architected a solution using VMWare and AIX PowerVM solution, resulting in cost savings over $200k.
• Managed a team of engineers during an on premise bank's production performance problems with our legacy product. Led daily status meetings, managed client expectations and delivered results. Resolved performance issues.
• Served as pre-sales engineer and led technical design and training sessions with potential customers.
• Designed end to end technical solution architectures to meet business requirements.

Armonk, New York, NY, US

• Worked on a large Server Consolidation/Transformation project for Fiat. Led program leadership and technical architecture discusssions.
• Single point of contact between customer and IBM’s Outsourced Development Center based in India. Responsible for managing all aspects of clients expectations and the development lifecycle for any required devlopement.
• Project consolidated over 1400 physical servers and applications to a total of 300 in their new datacenter. Saved Fiat over 50 million dollars in hardware, software and facility costs.

Coral Gables, Florida, US

• Lead Systems Administrator for over 75 financial institutions running in a 24-7 datacenter across Unix, Linux and Windows platforms.