Reporting to the Executive Director, managed end to end, full life cycle planning and implementation of US and international, onsite and online meditation programs, serving over 1700 participants per year.• Directed and provided program and project implementation planning.• Lead cross-functional program strategy meetings.• Provided frequent program registration status reports, implementation plan and progress reports, and reports on potential risks, to executive team and program teachers. Maintained procedural and project documentation.• Managed of $1.3M budget for US and international programs. Assisted with budget proposals for following years.• Performed written and verbal training of volunteer program staff, assuring proper delivery, competency and adherence to policies for 130 coordinators and instructors; promoting high return rate to further programs.• Provided project coordination, contractor scheduling, and support for volunteers during programs.

Reporting to the IT Director, facilitated and coordinated onboarding process of 28 campuses to State University of New York, university system wide, grants application and pre-award compliance system (SUNY PACS).• Assisted IT director, in project management of overall PACS system deployment and project delivery.• Organized meetings with vendors, contractors, and project teams to assure individual campus evolving requirements were met.• Assisted in the management of $6.5M budget for PACS system deployment.

Coordinated and staffed programs at Blazing Mountain residential retreat center.• Facilitated and staffed hosting of 7 programs with over 350 participants.• Proactively provided support for facility operations.

Promoted to Sr. Project Manager within Cisco’s Connected Experiences Center of Excellence. Project Managed numerous simultaneous US and international complex professional services and consulting projects for private and public sector clients. Provided end to end management of the engagements, matching project plan and deliverables to customer business, technical and data requirements.• Project Manager for New York State Unified Communications telephony and data collaboration implementation and system stabilization. Responsible for customer communication and customer reporting deliverables, workflow management, risk management, appropriate escalation, and issue resolution. • Managed $7.6M project professional services budget.

Managed team of project managers and program managers for the Northeast US region. Acted in a “player/coach” role with overall responsibility for Unified Communications, networking storage, engineering, implementation, and consulting services. Drove team’s projects to completion, profitably, on time, and within budget.• Responsible for NY and NY Metro regional project risk management, internal risk escalation and mitigation.• Individually Project Managed regional, national and international projects. Clients included concerns in public sector, K-12 and higher education, state and local government, healthcare, business intelligence, gaming and manufacturing.• Served as mentor in project management skills, project management software, written communications, and verbal communication skills, for regional project managers.• Provided significant project planning, development and documentation for sales proposals and RFP responses. Planned projects to be in compliance with RFP responses.

Director of Customer Delivery, IPLogic, Inc., Latham, NY 08/2007 – 02/2011Directed team of 14 individuals to form a cohesive unit providing Project Management, Engineering Service Coordination, Telecom Services Provisioning and Customer Care for IPLogic customers.• Developed a flexible workforce within Customer Service Delivery organization. Lead process mapping and process improvement. Significantly minimized bottlenecks, improved resource management, and increased available service capacity for Project Management, Implementation, and Professional Services.• Organized and standardized tools, processes and engagement practices for project managers to assure 100% consistent team wide output, conforming to PMI best practices.• Responsible for vendor relationships within IPLogic’s Managed Services practice.• Provided extensive presales support for Customer Delivery and Managed Services to IPLogic field sales teams. • Increased Professional Services revenue 42% to $6.6M in traditional telephony, Unified Communications and management services, network infrastructure and security implementation, over a 3-year period.

Services Account Manager, Cisco Systems Inc. Remote Operations Services, Albany, NY 03/2006 - 06/2007 Responsible for renewal and expansion of Cisco Remote Operations Services (ROS) for Unified Communications, Network and Security in New England, Metro New York and Mid Atlantic territories• Managed customer relationships for account base of 67 accounts, growing sales of additional Cisco ROS services to renewing clients 35% year over year.• Project Managed service implementation for new clients and service expansion with existing Cisco ROS clients.• Achieved 125% of target revenue goal for Cisco FY 2006.• Coordinated and conducted executive briefings for new and existing clients at Cisco Austin, TX NOC facility.• Prepared Cisco ROS responses to requests for proposal for Cisco Enterprise Sales Organization.

Integrated Solutions Specialist, AT&T (formerly SBC) Enterprise Solutions, Albany, NY 01/2000-02/2006Successfully developed and enhanced SBC provided Managed Services sales, working with Northeast sales teams concentrating on targeted advanced technologies. • Increased Northeast Region Managed Unified Communications service sales in 2005 by 300%.• Grew Managed Security Services sales in the Northeast by 44% 2004 over 2003. • Effectively marketed SBC Implementation and Managed Services to Northeast Cisco account teams resulting in SBC becoming a go to partner for Security and Unified Communications. • Directed Northeast account team responses to advanced technology Requests for Proposal. • Appointed Total Cost of Ownership (TCO) analysis specialist for Northeast region. Provided TCO analysis of SBC managed services, assisting Northeast region sales teams in Managed Services sales.• SBC President's Club winner 2002.