Steve Robbiano Email & Phone Number

Longmont, CO, US

Boulder, Colorado

Boulder, CO

• Reporting to the Executive Director, managed end to end, full life cycle planning and implementation of US and international, onsite and online meditation programs, serving over 1700 participants per year.
• Directed and provided program and project implementation planning.
• Lead cross-functional program strategy meetings.
• Provided frequent program registration status reports, implementation plan and progress reports, and reports on potential risks, to executive team and program teachers. Maintained procedural and project documentation.
• Managed of $1.3M budget for US and international programs. Assisted with budget proposals for following years.
• Performed written and verbal training of volunteer program staff, assuring proper delivery, competency and adherence to policies for 130 coordinators and instructors; promoting high return rate to further programs.

Albany, NY

• Reporting to the IT Director, facilitated and coordinated onboarding process of 28 campuses to State University of New York, university system wide, grants application and pre-award compliance system (SUNY PACS).
• Assisted IT director, in project management of overall PACS system deployment and project delivery.
• Organized meetings with vendors, contractors, and project teams to assure individual campus evolving requirements were met.
• Assisted in the management of $6.5M budget for PACS system deployment.

Crestone, CO

• Coordinated and staffed programs at Blazing Mountain residential retreat center.
• Facilitated and staffed hosting of 7 programs with over 350 participants.
• Proactively provided support for facility operations.

Albany, NY

• Promoted to Sr. Project Manager within Cisco’s Connected Experiences Center of Excellence. Project Managed numerous simultaneous US and international complex professional services and consulting projects for private.
• Project Manager for New York State Unified Communications telephony and data collaboration implementation and system stabilization. Responsible for customer communication and customer reporting deliverables, workflow.
• Managed $7.6M project professional services budget.

Clifton Park, NY

• Managed team of project managers and program managers for the Northeast US region. Acted in a “player/coach” role with overall responsibility for Unified Communications, networking storage, engineering, implementation.
• Responsible for NY and NY Metro regional project risk management, internal risk escalation and mitigation.
• Individually Project Managed regional, national and international projects. Clients included concerns in public sector, K-12 and higher education, state and local government, healthcare, business intelligence, gaming.
• Served as mentor in project management skills, project management software, written communications, and verbal communication skills, for regional project managers.
• Provided significant project planning, development and documentation for sales proposals and RFP responses. Planned projects to be in compliance with RFP responses.

• Director of Customer Delivery, IPLogic, Inc., Latham, NY 08/2007 – 02/2011Directed team of 14 individuals to form a cohesive unit providing Project Management, Engineering Service Coordination, Telecom Services.
• Developed a flexible workforce within Customer Service Delivery organization. Lead process mapping and process improvement. Significantly minimized bottlenecks, improved resource management, and increased available.
• Organized and standardized tools, processes and engagement practices for project managers to assure 100% consistent team wide output, conforming to PMI best practices.
• Responsible for vendor relationships within IPLogic’s Managed Services practice.
• Provided extensive presales support for Customer Delivery and Managed Services to IPLogic field sales teams.
• Increased Professional Services revenue 42% to $6.6M in traditional telephony, Unified Communications and management services, network infrastructure and security implementation, over a 3-year period.

Albany, New York Area

• Services Account Manager, Cisco Systems Inc. Remote Operations Services, Albany, NY 03/2006 - 06/2007 Responsible for renewal and expansion of Cisco Remote Operations Services (ROS) for Unified Communications, Network.
• Managed customer relationships for account base of 67 accounts, growing sales of additional Cisco ROS services to renewing clients 35% year over year.
• Project Managed service implementation for new clients and service expansion with existing Cisco ROS clients.
• Achieved 125% of target revenue goal for Cisco FY 2006.
• Coordinated and conducted executive briefings for new and existing clients at Cisco Austin, TX NOC facility.
• Prepared Cisco ROS responses to requests for proposal for Cisco Enterprise Sales Organization.

Albany, NY

• Integrated Solutions Specialist, AT&T (formerly SBC) Enterprise Solutions, Albany, NY 01/2000-02/2006Successfully developed and enhanced SBC provided Managed Services sales, working with Northeast sales teams.
• Increased Northeast Region Managed Unified Communications service sales in 2005 by 300%.
• Grew Managed Security Services sales in the Northeast by 44% 2004 over 2003.
• Effectively marketed SBC Implementation and Managed Services to Northeast Cisco account teams resulting in SBC becoming a go to partner for Security and Unified Communications.
• Directed Northeast account team responses to advanced technology Requests for Proposal.
• Appointed Total Cost of Ownership (TCO) analysis specialist for Northeast region. Provided TCO analysis of SBC managed services, assisting Northeast region sales teams in Managed Services sales.