Steve Roberts Email & Phone Number

Melbourne, Vic, Au

Australia

Northcote, Victoria, Australia

- Providing one on one tailored career advice to clients to assist them with identifying the next step in their career pathway, educational options, labour market information and referrals to other services - Utilizing tools to conduct assessments of candidates reviewing their suitability for the careers they are interested in and providing feedback - Providing training and advice to team members to assist them with obtaining their career consultation targets and delivering AASN services - Liaising with schools, TAFE and community groups to attend and speak at events such as pre- apprenticeship classes, career expos and prisons - Building relationships with employers to help them find suitable candidates through recruitment assistance - Building relationships with educational providers to help find suitable employers for their cohort

Melbourne, Victoria, Australia

- Supporting the Career Development team to achieve and exceed their government KPI's - Providing coaching for team members on career consultation delivery and presentations - Creation and maintenance of Mas National presentation bank: a bank of Powerpoint presentations covering different topics used by all Career Development Consultants across Australia to ensure continuity of content and information delivery - Creating staff induction program and induction training manual and delivering staff induction training (both for Mas National and Intowork) - Providing one on one tailored career advice to clients to assist them with identifying the next step in their career pathway, educational options, labour market information and referrals to other services - Utilizing tools to conduct assessments of candidates reviewing their suitability for the careers they are interested in and providing feedback - Providing training and advice to team members to assist them with obtaining their career consultation targets and delivering AASN services - Liaising with schools, TAFE and community groups to attend and speak at events such as pre- apprenticeship classes, career expos and prisons - Building relationships with employers to help them find suitable candidates through recruitment assistance - Building relationships with educational providers to help find suitable employers for their cohort

Hawthorn & Melbourne Cbd

- Writing course content - Motivating and empowering students to progress through their studies - Conducting Student Induction webinars and workshops at the Acquire Hub (Melbourne CBD) - Conducting company new starter inductions - Liaising with key stakeholders to ensure correct content and materials are reviewed and adjusted, if required, before inductions commence - Producing training materials for induction sessions - Utilising software to create sessions and materials (PowerPoint, Citrix - GoToWebinar and Unbounce) - Setting up workspaces/training rooms - Motivating and empowering students to progress through their studies - Delivering an in-house developed personal growth and professional development program to all students (phone and face to face)

Team leader of an amazing team of Career Champions! - Leading a team of dynamic Career Champions to provide ongoing support to clients during completion of their qualifications through career support and delivery of our in-house developed "Rising Star" program - Providing ongoing mentoring and training to team members - Assisting clients with the creation of high quality resumes and cover letters - Advising clients on best practices using social media - Providing assistance with preparation for interviews, interview techniques, etc - Helping students identify career goals and assisting with locating the right industry for them through utilizing career tools (such as the iStartStrong Interest Inventory)

Eastern Suburbs - Melbourne

Part time merchandising role for a major player in the internet security industry. - Leverage existing relationships to increase floor/shelf space - Providing product information to store staff - Merchandising according to company standards and planograms

Hawthorn

Helping Rising Stars on their career path to land their dream career! - Providing mentoring during the completion of training - Assisting with the creation of high quality resumes and cover letters - Assisting with best practices using social media - Providing assistance with preparation for interviews, interview techniques, etc - Helping students identify career goals and assisting with locating the right industry for them

Keilor Park

Account Executive for 3rd Party Apple product distributor - Generate new business from cold calling/contacting - Organise stands, banners, etc for trade shows - Attend trade shows to promote specific products (nationally) - Build relationships with new and existing clients - Provide product demonstrations to retailers/resellers

Burwood East, Vic

Account Executive Role looking after major resellers (Harvey Norman, Officeworks, JB Hi Fi and Dick Smith) across the Southern states - Utilising relationships to increase sales and grow brand, secure offsite displays to increase brand footprint in retail stores - Merchandising in stores according to company standards - Organise training sessions with store managers/franchisees - Training store staff in product features and benefits - Manage own call cycle and review call cycle efficiency (monthly) - Attend trade shows to promote brand and provide product information to retailers and staff

Customer Service and Sales Inbound Team Leader - Managing local and overseas contact centre teams (Sales and Customer Service) - Managing Inbound calls though correct resource allocation of team members across specified phone queues - Reporting on Call statistics and creating reports for call statistics for Contact Centre Manager - Training current and new team members (ongoing) - Recruiting and hiring of new team members - Call Quality assessing and providing call assessment feedback - Providing regular one on one feedback to team members (fortnightly) - Handle escalated calls from customers - Creation of Reward and Recognition programs

Burwood East/Blackburn

Inbound Contact Centre Representative - Customer Service and Sales - Provide customer assistance on Inbound calls, and written correspondence - Achieve sales targets, call assessment targets, call KPI targets - Handle escalated calls - Help train new team members - Assist manager with interviewing of prospective team members