Steve Roberts Email & Phone Number

Norfolk, VA, US

• Spearheaded improvement of $2B cash collection operation across 17 countries, achieving record cash efficiency of 65% by implementing digital-first collections, self service and legal automation with cross-functional.
• Drove $140M in cost savings through strategic facility and staff reductions, while achieving record collections.

Norfolk, VA, US

• Orchestrated high-velocity turn-around of $1.3B European acquisition achieving record growth and profit in 18 months.
• Established operations in Australia, launching an automated collections platform from scratch in under a year.

Norfolk, VA, US

• Developed and launched scaleable, digital-first collections, reducing dependency on call centers by 20%.
• Forged a strategic partnership with Banco Bradesco and our Brazil operation, unlocking a $23M gain.
• Led a $45 million acquisition to accelerate in-house collections capability in Poland and reduce costs 20%.

Norfolk, VA, US

• Transformed underperforming business tax collection services for 1,100 cities by replacing leadership and restructuringsales and operations, restoring growth and profitability within one year.
• Drove the $92M sale of Government Services, realizing a 24% pre-tax return and 3X return on invested capital.

• Grew PayPal Text2Buy and Text2Give, ESPYs voting, sampling and couponing platform for CPGs, magazine publishers and retailers.
• Led a 5-person team, growing revenue to $1M and breakeven before successfully negotiating the sale of the company.

New York, NY, US

Accelerated the turnaround of a $200 million relationship marketing agency, tripling profitability within one year by streamlining operations and introducing data-driven, customer-centric strategies across 26 countries.

New York, NY, US

Drove profitability for a $650M marketing group of 32 companies by hiring new leaders and rationalizing expenses. McCann’s marketing communications companies and acquistions department, included relationship marketing (MRM), interactive marketing (Zentropy), brand identity and strategy (Futurebrand), event marketing and promotions (Momentum) and healthcare.

• Helped build a profitable, self-funded, global interactive marketing services firm from $8.5M in revenue to $148M serving clients such as Citibank, General Motors, GE, IBM, Intel and Delta Airlines. Reported to the.
• Led the successful $42M IPO, driving 8X oversubscription and increasing the company’s market capitalization to $1B.
• Improved EBITDA from -7% to over 17% in just 3 quarters adding $6M to IPO proceeds while growing revenue 100%.
• Established and ran international operations from start-up to over $15 million in revenue.
• Built financial and operational team to manage acquisitions, global consolidations, SEC filings, budgeting, investor relations and bi-weekly operational reporting.
• Secured leading investment banks to underwrite IPO and secondary offering generating coverage from 7 analysts including CSFB, Robertson Stephens and Bear Sterns.

Farmington, CT, US

• VP, Transport Air Conditioning, Carrier Transicold (1996)
• Selected to turn-around $145 million global bus and rail air-conditioning P&L.
• Led 500 employees across 6 facilities and service centers worldwide.
• Restored profits via product rationalization, part sales and a $25 million acquisition.Business Unit Manager - Elevator, Otis Elevator (1992-1995) Penang, Malaysia
• Founding manager of $23 million green field factory start-up in Southeast Asia.
• Grew elevator P&L to $34 million in revenue and 300 employees.

• Second Vice President - Corporate Finance Group
• Structured senior, subordinated and equity financing for acquisitions and LBOs.Banking Officer - Media and Communications Lending
• Managed $80 million portfolio, originated over $200 million in new loan commitments.

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