Steve Robinson Email & Phone Number

Leeds, United Kingdom

The Technical Support Team monitor and manage critical Live systems and environments 24/7/365, working on a secure messaging platform on new infrastructure with high availability across the organisations network and using cutting edge technologies. Managing major incidents affecting the use of the Live service for multiple suppliers and /or organisations.

Leeds, United Kingdom

The Technical Support Team monitor and manage critical Live systems and environments 24/7/365, working on a secure messaging platform on new infrastructure with high availability across the organisations network and using cutting edge technologies. Managing major incidents affecting the use of the Live service for multiple suppliers and /or organisations.

Darlington

Provided application, operational and technical IT. Technical support of Windows XP Desktops, Laptops, various vendor Printers, Blackberrys, Smartphones, desk phones and other medical peripherals, MS Office and, bespoke clinical software support, Active Directory and Exchange, VPN and BES administration and support. SCCM/SMS experience, Safeboot/EPO.

Flatts Lane, Middlesbrough

Working in a very busy service desk office, excellent IT skills and advanced knowledge of windows XP, to support busy team answering calls and finding solutions to IT issues for very busy NHS Trust. Operating from over one hundred sites in Durham, Teesside and North Yorkshire, providing a range of services to 1.6m people in addition to providing specialist.

Recommended privately through network of colleagues to a commercial website owner who reported a suspected intrusion. Investigated and issued a report back to the owner with findings and recommendations, preventing possible financial or commercial damage.

St James' Park, Newcastle

• To provide Server and Desktop support for LOCOQ for the 2012 Olympics Football events based at St.James Park, Newcastle.
• Installing, supporting and providing guidance throughout the venue for Accredited Media (broadcast, press and photographers) from many nations, Security and Facilities Management on dedicated cabled and wireless.
• Responding to incident management processes to critical… Show more To provide Server and Desktop support for LOCOQ for the 2012 Olympics Football events based at St.James Park, Newcastle.
• Responding to incident management processes to critical SLAs.
• Strong understanding of corporate security and discreet information handling.
• Dealing politely with all other queries that were not under the remit of the Technology Centre.

Stockton-on-Tees

• Support Technician - Provided application, operational and technical IT support to major financial call centre, supporting 700-850 permanent and hotdesk users, in a virtualised Windows environment. Close liaison with.
• Technical support of Windows XP/Win7 Desktops, Laptops, Blackberrys, Smartphones and peripherals, MS Office and bespoke software support, Active Directory and Exchange (2003/08), VPN and BES administration and support..
• Due to strategic team movements, more tasks cascaded back to local support including the server, telephony (inc. videoconferencing) and data backup/restores (TSM).
• Provided “Hands and Eyes” support for remote technicians when required for change/configuration/release management. Show less

North East

Over 11 years in leisure and event security, in numerous venues. During Newcastle’s New Year’s Eve Celebrations 2000, I was in charge of the Tyne Bridge location that held the main pyrotechnics and laser display. Provided personal escort for celebrities at venues I was working. I also organised event security and traffic management for an annual sporting.

Middlesbrough

• Provided application, operational and technical IT support to the largest Trust in the Tees Valley, supporting approximately 5000 users on two major sites. Technical support for a laptop encryption project, where my.
• Technical support of Windows XP Desktops, Laptops, Blackberrys, Smartphones and peripherals, MS Office and, bespoke clinical software support, Active Directory and Exchange, VPN and BES administration and support..
• Strong negotiating skills required to persuade very senior staff to relinquish their laptops for encryption, discussing with them the benefits of the overall project and ensuring that data on the laptops were backed up.
• Assisted in virtualisation of several servers that improved server resilience and availability, and provided financial savings.
• Technical support for trial of barcode printers for patient identification. Installed printers in different departments on a rota of agreed testing dates, instructed staff on usage, collated staff comments regarding.

Darlington Memorial Hospital

Administration of PACs radiography system and to provide local support to Radiography staff. Liasing between hospital staff and third party supplier’s technicians to resolve queries and problems.

Durham, United Kingdom

• To provide application, operational and technical IT support to County Durham & Darlington PCTs and their GP practices in a number of locations within County Durham and Darlington for several on-going projects, in.
• Technical support of Windows XP Desktops, Laptops and peripherals, MS Office and bespoke clinical software support, including three different clinical systems. Administration and support of… Show more To provide.
• Technical support of Windows XP Desktops, Laptops and peripherals, MS Office and bespoke clinical software support, including three different clinical systems. Administration and support of Active Directory and.

Home Group, Newcastle-upon-Tyne

• Project Co-ordinator. Following the amalgamation of several housing groups, the project was to survey all 400 of the new group's sites on the UK Mainland, survey all offices and to audit the hardware and software to.
• To act as liaison between all parties, planning site visits, arranging hardware removals and implementations and generally carrying out normal project administration duties.
• Collated data ready for weekly meetings to present project progress report, and provided highlight report to the project manager for his senior management project meeting.
• Due to one of the support technicians going sick, I volunteered to survey several of the North East offices myself to ensure the project was completed in time. A good trusting relationship needed to be built up with.

Northern Command Centre, Sheffield

To provide major incident management support experience, to ensure incidents are restored within SLA's, technical conferencing calling, and to relay technical information in plain text for non-technical people such as customers. Maintaining good incident records using In-house systems, proactive with agreements set and deliver improvements as required.

Wynyard Park, Cleveland

• To ensure server platforms in data centres throughout the UK were supported to agreed Service Level Agreements (SLA’S), and ITIL procedures. Often travelling to other server sites throughout the UK to handle fault.
• A mix of over 100 Windows 2000/2003, AIX, NT4 and Novell platforms, both locally and remote estates, as part of a “virtual” team of local, national and offshore technicians.
• Migrated several departmental servers into one centralised server to provide financial savings and improve server resilience and availability. Nominated for Company Service award.
• Exposure to Novell, Active Directory, Exchange and Outlook, SANs, remote management (SMS, RADIA)
• Key contact for Anti-Virus/Malware issues, listed individual with client Vendor(McAfee)
• I.T, network and physical security, CompTIA Security+ based around Windows 2003 servers

UK

An experienced security officer working in the security industry, have worked and trained in many areas, e.g, Door security, Event Organisation and Security, Close Protection, Surveillance/Counter Surveillance, First Aid and Advanced Defensive driving. Although I trained in various styles of martial arts, particularly Taekwando and krav maga, I train with.

Steel House, Teesside

Worked in Data Centre operations/Helpdesk for 17 years, from Operator level upto Shift Manager.on a 24/7/365 helpdesk supporting the General Steels Division.

North East

Served eight years in TAVR, two years with 1st Yorkshire Volunteers, then six years with 34(N) Royal Signals(V). Qualified as Telecommunications Mechanic, and rose to Lance Corporal. Having transferred from an ‘arms’ unit to a ‘support’ unit, I was often called on to instruct on some of the skills more often associated with the infantry role, that often.

Education record

Education record