Steve Robinson Email & Phone Number

Leeds, United Kingdom

The Technical Support Team monitor and manage critical Live systems and environments 24/7/365, working on a secure messaging platform on new infrastructure with high availability across the organisations network and using cutting edge technologies. Managing major incidents affecting the use of the Live service for multiple suppliers and /or organisations and provide 2nd Line support. Working with open source systems such as Linux, Ubuntu and Centos Operating Systems

Leeds, United Kingdom

The Technical Support Team monitor and manage critical Live systems and environments 24/7/365, working on a secure messaging platform on new infrastructure with high availability across the organisations network and using cutting edge technologies. Managing major incidents affecting the use of the Live service for multiple suppliers and /or organisations and provide 2nd Line support. Working with open source systems such as Linux, Ubuntu and Centos Operating Systems

Darlington

Provided application, operational and technical IT. Technical support of Windows XP Desktops, Laptops, various vendor Printers, Blackberrys, Smartphones, desk phones and other medical peripherals, MS Office and, bespoke clinical software support, Active Directory and Exchange, VPN and BES administration and support. SCCM/SMS experience, Safeboot/EPO expertise. Technical support for several high profile projects within the hospital. Technical forensic support for a highly sensitive investigation.

Flatts Lane, Middlesbrough

Working in a very busy service desk office, excellent IT skills and advanced knowledge of windows XP, to support busy team answering calls and finding solutions to IT issues for very busy NHS Trust. Operating from over one hundred sites in Durham, Teesside and North Yorkshire, providing a range of services to 1.6m people in addition to providing specialist services to other parts of Northern England.

Recommended privately through network of colleagues to a commercial website owner who reported a suspected intrusion. Investigated and issued a report back to the owner with findings and recommendations, preventing possible financial or commercial damage.

St James' Park, Newcastle

To provide Server and Desktop support for LOCOQ for the 2012 Olympics Football events based at St.James Park, Newcastle.• Installing, supporting and providing guidance throughout the venue for Accredited Media (broadcast, press and photographers) from many nations, Security and Facilities Management on dedicated cabled and wireless networks. Some of these devices were removed on a daily basis for security reasons. • Responding to incident management processes to critical… Show more To provide Server and Desktop support for LOCOQ for the 2012 Olympics Football events based at St.James Park, Newcastle.• Installing, supporting and providing guidance throughout the venue for Accredited Media (broadcast, press and photographers) from many nations, Security and Facilities Management on dedicated cabled and wireless networks. Some of these devices were removed on a daily basis for security reasons. • Responding to incident management processes to critical SLAs.• Strong understanding of corporate security and discreet information handling.• Dealing politely with all other queries that were not under the remit of the Technology Centre.• Servers running Windows Server2008r2, with failover facility, Windows7 desktops, laptops and peripherals.• Despite original plans, 2 weeks into the contract, I was the sole Desktop engineer remaining on site, and had to supervise server engineers on desktop tasks, and also “Volunteers” who were brought in to help, with due regard for H&S as there was a great deal of construction work going on alongside our work. Show less

Stockton-On-Tees

Support Technician - Provided application, operational and technical IT support to major financial call centre, supporting 700-850 permanent and hotdesk users, in a virtualised Windows environment. Close liaison with the change/configuration/release management and helpdesk functions; Engaged specialised expertise wherever appropriate, and provided advice and information aimed at minimising the occurrence and impact of service incidents through process improvement, on a split-day rota to provide… Show more Support Technician - Provided application, operational and technical IT support to major financial call centre, supporting 700-850 permanent and hotdesk users, in a virtualised Windows environment. Close liaison with the change/configuration/release management and helpdesk functions; Engaged specialised expertise wherever appropriate, and provided advice and information aimed at minimising the occurrence and impact of service incidents through process improvement, on a split-day rota to provide out-of-office-hours support. Performance monitoring reports for site. Began studying MCITP and ITILv3 but the courses were cancelled due to management strategy. • Technical support of Windows XP/Win7 Desktops, Laptops, Blackberrys, Smartphones and peripherals, MS Office and bespoke software support, Active Directory and Exchange (2003/08), VPN and BES administration and support. Networking with personal contacts to analyse a failure in the laptop encryption process.• Due to strategic team movements, more tasks cascaded back to local support including the server, telephony (inc. videoconferencing) and data backup/restores (TSM).• Provided “Hands and Eyes” support for remote technicians when required for change/configuration/release management. Show less

North East

Over 11 years in leisure and event security, in numerous venues. During Newcastle’s New Year’s Eve Celebrations 2000, I was in charge of the Tyne Bridge location that held the main pyrotechnics and laser display. Provided personal escort for celebrities at venues I was working. I also organised event security and traffic management for an annual sporting event for over three years.

Middlesbrough

Provided application, operational and technical IT support to the largest Trust in the Tees Valley, supporting approximately 5000 users on two major sites. Technical support for a laptop encryption project, where my previous experience with McAfee proved vital to the success of the project. Organised appointments for laptops to be encrypted either in the project office or at the user’s location, and ensured that all newly purchased laptops were encrypted at the build stage. As the workload from… Show more Provided application, operational and technical IT support to the largest Trust in the Tees Valley, supporting approximately 5000 users on two major sites. Technical support for a laptop encryption project, where my previous experience with McAfee proved vital to the success of the project. Organised appointments for laptops to be encrypted either in the project office or at the user’s location, and ensured that all newly purchased laptops were encrypted at the build stage. As the workload from the project reduced, I was asked to assist the Installs team in reducing the outstanding job queue.• Technical support of Windows XP Desktops, Laptops, Blackberrys, Smartphones and peripherals, MS Office and, bespoke clinical software support, Active Directory and Exchange, VPN and BES administration and support. SCCM/SMS experience, Safeboot/EPO expertise.• Strong negotiating skills required to persuade very senior staff to relinquish their laptops for encryption, discussing with them the benefits of the overall project and ensuring that data on the laptops were backed up and restored to the laptop after the encryption was complete. This was so successful that the second phase of the project, encrypting removable devices (pen drives and external hard drives), was pulled forward by three months to ride on the momentum of the first phase. • Assisted in virtualisation of several servers that improved server resilience and availability, and provided financial savings.• Technical support for trial of barcode printers for patient identification. Installed printers in different departments on a rota of agreed testing dates, instructed staff on usage, collated staff comments regarding performance, and fed back to project team, along with our own observations of trialled printers. Show less

Darlington Memorial Hospital

Administration of PACs radiography system and to provide local support to Radiography staff. Liasing between hospital staff and third party supplier’s technicians to resolve queries and problems.

Durham, United Kingdom

To provide application, operational and technical IT support to County Durham & Darlington PCTs and their GP practices in a number of locations within County Durham and Darlington for several on-going projects, in particular to assist in large-scale desktop refresh and upgrade to Outlook 2003 and EMIS. • Technical support of Windows XP Desktops, Laptops and peripherals, MS Office and bespoke clinical software support, including three different clinical systems. Administration and support of… Show more To provide application, operational and technical IT support to County Durham & Darlington PCTs and their GP practices in a number of locations within County Durham and Darlington for several on-going projects, in particular to assist in large-scale desktop refresh and upgrade to Outlook 2003 and EMIS. • Technical support of Windows XP Desktops, Laptops and peripherals, MS Office and bespoke clinical software support, including three different clinical systems. Administration and support of Active Directory and Exchange (2003/08). SCCM/SMS experience, Safeboot/EPO expertise. Show less

Home Group, Newcastle-Upon-Tyne

Project Co-ordinator. Following the amalgamation of several housing groups, the project was to survey all 400 of the new group's sites on the UK Mainland, survey all offices and to audit the hardware and software to ensure they met the minimum criteria for the planned migration to MS Office 2003 using both Fat and Thin client technologies; where they failed the specification, audited the software to ensure that any bespoke software used was recorded and installed on the replacement hardware and… Show more Project Co-ordinator. Following the amalgamation of several housing groups, the project was to survey all 400 of the new group's sites on the UK Mainland, survey all offices and to audit the hardware and software to ensure they met the minimum criteria for the planned migration to MS Office 2003 using both Fat and Thin client technologies; where they failed the specification, audited the software to ensure that any bespoke software used was recorded and installed on the replacement hardware and ensured that the software was compliant with licensing regulations.• To act as liaison between all parties, planning site visits, arranging hardware removals and implementations and generally carrying out normal project administration duties. • Collated data ready for weekly meetings to present project progress report, and provided highlight report to the project manager for his senior management project meeting. • Due to one of the support technicians going sick, I volunteered to survey several of the North East offices myself to ensure the project was completed in time. A good trusting relationship needed to be built up with several of these locations due to the sensitive nature of protected housing. Show less

Northern Command Centre, Sheffield

To provide major incident management support experience, to ensure incidents are restored within SLA's, technical conferencing calling, and to relay technical information in plain text for non-technical people such as customers. Maintaining good incident records using In-house systems, proactive with agreements set and deliver improvements as required.

Wynyard Park, Cleveland

To ensure server platforms in data centres throughout the UK were supported to agreed Service Level Agreements (SLA’S), and ITIL procedures. Often travelling to other server sites throughout the UK to handle fault calls that could not be managed remotely. Experience of large scale infrastructure transition and transformation projects, including a migration from the clients’ Novell Netware 4 and NT4 platforms to Windows server 2003. As support for a new client started, introduced to VMWare and… Show more To ensure server platforms in data centres throughout the UK were supported to agreed Service Level Agreements (SLA’S), and ITIL procedures. Often travelling to other server sites throughout the UK to handle fault calls that could not be managed remotely. Experience of large scale infrastructure transition and transformation projects, including a migration from the clients’ Novell Netware 4 and NT4 platforms to Windows server 2003. As support for a new client started, introduced to VMWare and concepts of High Availability/failover.• A mix of over 100 Windows 2000/2003, AIX, NT4 and Novell platforms, both locally and remote estates, as part of a “virtual” team of local, national and offshore technicians.• Migrated several departmental servers into one centralised server to provide financial savings and improve server resilience and availability. Nominated for Company Service award.• Exposure to Novell, Active Directory, Exchange and Outlook, SANs, remote management (SMS, RADIA)• Key contact for Anti-Virus/Malware issues, listed individual with client Vendor(McAfee)• I.T, network and physical security, CompTIA Security+ based around Windows 2003 servers• Key contact for Disaster Recovery/Business Continuity project and Darksite development Show less

Uk

An experienced security officer working in the security industry, have worked and trained in many areas, e.g, Door security , Event Organisation and Security , Close Protection, Surveillance/Counter Surveillance, First Aid and Advanced Defensive driving. Although I trained in various styles of martial arts, particularly Taekwando and krav maga, I train with several other door and security staff in a more freestyle, job-specific style. From 1977, I held a FireArms Certificate (FAC) for over… Show more An experienced security officer working in the security industry, have worked and trained in many areas, e.g, Door security , Event Organisation and Security , Close Protection, Surveillance/Counter Surveillance, First Aid and Advanced Defensive driving. Although I trained in various styles of martial arts, particularly Taekwando and krav maga, I train with several other door and security staff in a more freestyle, job-specific style. From 1977, I held a FireArms Certificate (FAC) for over twenty years competing in numerous Practical Pistol and Practical Rifle events, and served as a Range Safety Officer in UKPSA National events. However, whilst this is not relevent in the UK arena, it does mean I have an in-depth appreciation of firearms and the threats they pose to clients. Show less

Steel House, Teesside

Worked in Data Centre operations/Helpdesk for 17 years, from Operator level upto Shift Manager.on a 24/7/365 helpdesk supporting the General Steels Division.

North East

Served eight years in TAVR, two years with 1st Yorkshire Volunteers, then six years with 34(N) Royal Signals(V). Qualified as Telecommunications Mechanic, and rose to Lance Corporal. Having transferred from an ‘arms’ unit to a ‘support’ unit, I was often called on to instruct on some of the skills more often associated with the infantry role, that often took second-place to the technical skills of the unit. This enabled me to secure a much-sought after training course with a highly respected… Show more Served eight years in TAVR, two years with 1st Yorkshire Volunteers, then six years with 34(N) Royal Signals(V). Qualified as Telecommunications Mechanic, and rose to Lance Corporal. Having transferred from an ‘arms’ unit to a ‘support’ unit, I was often called on to instruct on some of the skills more often associated with the infantry role, that often took second-place to the technical skills of the unit. This enabled me to secure a much-sought after training course with a highly respected unit. Shortly after this I was tasked as a member of the Perimeter Team for a visit by HRH the Princess Royal, liasing with Royalty Protection and local police force. Show less

Education record

Education record