Steve Roche Msc Email & Phone Number

County Waterford, Ireland

County Waterford, Ireland

• Eishtec are a Multichannel Outsourced Services and Data Analytics Centre, based in Ireland. Clients include EE, T-Mobile, Orange Mobile, ID Mobile, Done Deal, Hailo, Trasna Healthcare, Rebuilding Ireland, Vero
• Shortlisted in the 2019 IITD National Training Awards - Best Talent Development Initiative
• Developed Designed and Delivered the internal Management Development, and Subject Matter Expert Programmes, across all lines of business
• Developed and implemented the Training Career Progression and Mentoring Programme, for training team development
• Part of the spearhead team for New Business Development
• Monitor the delivery of the programs and services to maintain or improve quality, which also included the implementation of Gamification to New Hire Induction

Ireland

• At Triuir Innovative Solutions, we have combined experience in delivering best in class service results globally, in such territories as Ireland, UK, South Africa, Holland, India, and The Philippines over the past 10.
• Ensure that the operation of the organisation exceeds the expectations of its clients, Board and Owners
• South Africa—Project Lead, to set up a greenfield Centre on behalf of a UK Client and its growth from zero employees to 500, within a 3 month timeline
• Redeveloped and designed Client induction programme resulting in an additional £3.7 million STG, contribution to profit upon first year of roll out
• India—Customer Excellence programme roll out for UK based Client, saw an increase in NPS of 8%, CSAT of 11% and FCR of 7%
• Part of the Spearhead team for the set up of three Contact Centres for Eishtec, in both the Republic and Northern Ireland

Waterford

Website: http://www.triuir.com/

London, United Kingdom

Working as a Training & Development Specialist for Ember on key assignments to guide and enhance the value organisations receive from their customer management strategies and operations. Supporting an approach based upon the principle that the best results and decisions come from the best, most meaningful insight available; helping ensure optimal.

Ireland

As Principle of F.T.L. Associates, I was contracted to deliver induction training to new recruits on behalf of Eishtec, a Waterford based Data Analytics and Business Process Outsourcing company.This initiative required delivering training programmes that met the very high level of standards as required by the largest Mobile Telecommunications Company in.

Ireland, UK, Philippines, South Africa, India

• Talk Talk Plc. are one of the UK’s largest Telecommunications businesses delivering Fixed Line Telephone, Broadband and TV services to over 4.5 million customers.
• Set up and rolled out Technical, Customer Service, Billing and specialist projects, such as IPTV and Fibre Optic Broadband for the Talk Talk Group in such sites as South Africa, The Phillipines, India, Ireland and the.
• Selected to roll out Technical Support Level 2 training in India, Customer Service and Billing in The Phillipines and Process improvement training with our African Partners. I also customised and delivered the Train.
• Evaluated training using the 4 Level Kirkpatrick Model to gauge the success of the training. Collated Post Training Reviews for key stakeholders.
• Conducted comprehensive Training Needs Analysis to identify training requirements for specified departments and worked with stakeholders to prioritise TNA to meet core business needs. Successful in getting my.
• A member of the core Training team that rolled out the network migration of 2.5 million AOL Customers to Talk Talks’ Backhaul Network.

Dublin, Ireland

• Hi-Tech Associates are a Private Training Organisation specialising in Information Technology related Education.
• Developed and designed Training Courses to QA 58/01 Standards
• Managed and delivered course content to match stated objectives
• Managed Learning Resources and Maintained Appropriate Records
• Designed, Developed and Delivered, Training Programs on Web Site Development/Design, E.C.D.L., Internetworking, E-Commerce, 2D & 3D Computer Graphics, D.T.P., Relational Database Design, Computerised Accounts, Software.

Dublin, Ireland

• Open Channel were a company specialising in the development of Community Television Production.
• Coordinated all the company’s Design and Publishing needs while, communicating with relevant teams and clients regarding project KPi's
• Developed all in house publishing material using QuarkXpress and asscociated DTP Software.
• Developed all Online and OffLine graphics requirements using The Adobe suite of products.

Dublin, Ireland

• B.L.G. were a “Below-the-Line” marketing company who developed Direct Marketing, Sales Promotion and Product Sampling projects on behalf of Blue Chip clients including Elida Gibbs, C.P.C. Foods, Lever Brothers and.
• Delivered marketing projects to ambitious sales targets and deadlines on behalf of our clients.
• Communicated with internal/external teams, clients and vendors regarding projectdeliverables and details.
• Managed multiple, simultaneous project schedules working under direction of crossfunctional team members.
• Ensured the profitability of company projects, reporting on their progress on a weekly basis.
• Collaborated with key stakeholders, regarding their ‘Below the Line’ Marketing requirements.

Dublin, Ireland

• Sold advertising space for assigned magazine publications and speciality products within Irelands' Broadcasting and Multimedia Markets.
• Collaborated with exisiting and new clients to establish repeat sales of advertising space.
• Continually searched for new business by initiating contact and developing relationships with prospective new customers.
• Generated leads by cold calling and using a consultative sales approach.
• Maintained up-to-date customer records in accordance with company policy and practices.
• Prepared and submitted all required sales reports, while ensuring that all advertising copy and material deadlines were adhered to.

Master Of Science, Internet Systems Management, First Class Honours

My Dissertation entitled "Online Learning - An Exploratory Study", resulted in a modified "Model of Technology Acceptance" (based on.

Fetac Accredited Assessor, Education

Certification in the latest FETAC policies and procedures to ensure providers can meet their responsibilities. It covers best practice in.

Security+, Internet Security Technologies

Security+ is a certification dealing with computer security topics such as cryptography and access control, as well as business-related.

C.I.W. Certified Instructor, Education

The CIW Certified Instructor (CIW CI) programme, offers the opportunity to work with a wide range of Internet technologies and to play an.

L.C.G.I. - Information Technology, Information Technology

The City and Guilds Licentiateship (LCGI) Professional Recognition Award has been developed for those at the highest professional levels.

Training - Certificate, Training And Continuing Education, Distinction

The Certificate is delivered in four modules and covers all the essential skills and knowledge required by today's trainer. Module 1.

Master - C.I.W. Designer, Internet And Intranet Design/Development

Master CIW Designers develop and maintain Web sites using authoring and scripting languages, create content and digital media, and employ.

Adobe Certified Expert - Photoshop, Computer Graphics

Certification in using Adobe Photoshop, which I have trained, and still use to this day for my hobby of Astrophotography.

Advanced Diploma - Information Technology, Information Technology

Advanced Diploma - Data Processing And Information Systems, Information Technology

Inet+, Internet Technologies

i-Net+ certification deals with knowledge of Internet, intranet, extranet, and electronic commerce technologies. Topics include.

Various Information Technology Related Diplomas, Information Technology, Honours

Diplomas Gained: Diploma in Data Processing and Information Systems Diploma in Programming Diploma in Business and Office Technology.

Graduate Diploma, Marketing, Honours

Activities and Societies: Chartered Institute of Marketing - UKCrossover from "Marketing Institute of Ireland, Graduation" Exam. Honours.

M.I.I. Grad., Marketing Institute Of Ireland, Honours

Activities and Societies: Marketing Institute of IrelandThe Professional, Degree Level, Marketing Qualification, offered by the Marketing.

Network+, Computer Systems Networking And Telecommunications