Steve Rook Email & Phone Number

Greater Chicago Area

Greater Chicago Area

Responsible for the setup, overall operation and teardown of the District. This includes permitting, layout/building, merchandising, achieving the sales plan, managing expenses and controlling shrink. Additional duties consist of maintaining the company standards in store appearance, guest focus, compliance with policies and procedures, and recruitment of up to 100 management and team members.

O'Hare Airport

Greater Chicago Area| Willing To Travel 50%+

Seeking new opportunities, as a Retail District Manager and looking to bring my 15+ years of experience in sales, leadership, and management to a growing organization that values employee and customer engagement, business growth and talent development.

Midwest

Consistently maximized sales, profit, return on assets, customer experience and development of store colleagues. Had direct responsibility for daily operations, managing and controlling company assets for 15 stores and $25M in revenue in the Midwest. • Ranked in top 5 nationwide for Average Ticket Size, Units per Transaction and overall Sales Achievement against goal in 2015. Achieved similar sales ranking in 2008, 2009, 2010, 2012, 2013 and 2014.• Increased customer advocacy scores 85% to 90% in 2009- 2010 by developing an Electronic Advocacy Log which was rolled out nationally in 2010.• Developed and promoted 18 people to higher level positions through coaching, developing career growth plans, mentoring and leadership. Received the Americas Sales Team Monthly award for Outstanding Leadership July 2006.

Naperville, Illinois

Supervised 11 stores with 165 employees in the northern suburbs of Chicago including: hiring, training and developing standards, financial functions, payroll, customer service, and shrink management. Analyzed and reviewed reports for comparative sales, departmental sales, and merchandise scanning to identify and resolve and all issues.• Within two weeks, successfully opened one of the first stores for the company in 6 years.• Achieved sales increases through the effective promotion of store managers.• Created and developed a “skills set” to identify potential management candidates.

East Region

Supervised up to 9 District Managers and 65 to 100 stores. Analyzed and maintained exceptional sales, customer service, shrinkage, and expense control levels. Planned and organized District Manager meetings. Implemented product and standards training and re-training for all employees. Reviewed and updated customer service training and employee orientation programs. Provided goal achievement assistance to individual stores.• Consistently ranked the #1 region in the company by elevating customer service and sales levels while keeping shrinkage and controlled expenses well below expectations.• Raised comparative sales from 84% to 110%• Successfully managed 3 different merchandising concepts including luggage, handbags, and general merchandise.

Great Lakes District

Chicago

Chicago/Midwest

New England

Tampa, Florida