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Dynamic Retail District Manager and leader with a strong work ethic and continuous involvement in the business to increase store productivity, reduce costs and provide excellent results. A clear and concise communicator with a proven track record of utilizing a “hands-on” management style with a passion for sales, hiring, training, employee development, sales coaching, motivating and inspiring store teams to deliver extraordinary customer experiences in alignment with the brand. Demonstrated strong business acumen in analyzing reports, sales statistics, and P&L management to make relevant managerial decisions. Specialties: Customer Engagement/Experience, Profit Delivery, P&L Management/Analysis, Diverse Retail, Recruit/Hire/On-board, Scheduling, Supervisor Empowerment, People Management, Model the Way, Coaching and Training, Trust/Inspires, Innovation
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District ManagerBlick Art Materials Dec 2017 - Apr 2022Greater Chicago Area
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Seasonal District Sales ManagerSpirit Halloween Jul 2017 - Nov 2017Greater Chicago AreaResponsible for the setup, overall operation and teardown of the District. This includes permitting, layout/building, merchandising, achieving the sales plan, managing expenses and controlling shrink. Additional duties consist of maintaining the company standards in store appearance, guest focus, compliance with policies and procedures, and recruitment of up to 100 management and team members.
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Area ManagerBrookstone Sep 2016 - Jun 2017O'Hare Airport -
Retail District Manager/Multi-Unit ManagerIn Transition Jan 2016 - Sep 2016Greater Chicago Area| Willing To Travel 50%+Seeking new opportunities, as a Retail District Manager and looking to bring my 15+ years of experience in sales, leadership, and management to a growing organization that values employee and customer engagement, business growth and talent development. -
District Manager - ChicagoBose Corporation 2004 - 2016MidwestConsistently maximized sales, profit, return on assets, customer experience and development of store colleagues. Had direct responsibility for daily operations, managing and controlling company assets for 15 stores and $25M in revenue in the Midwest. • Ranked in top 5 nationwide for Average Ticket Size, Units per Transaction and overall Sales Achievement against goal in 2015. Achieved similar sales ranking in 2008, 2009, 2010, 2012, 2013 and 2014.• Increased customer advocacy scores 85% to 90% in 2009- 2010 by developing an Electronic Advocacy Log which was rolled out nationally in 2010.• Developed and promoted 18 people to higher level positions through coaching, developing career growth plans, mentoring and leadership. Received the Americas Sales Team Monthly award for Outstanding Leadership July 2006. -
District ManagerFactory Card & Party Outlet 2003 - 2004Naperville, IllinoisSupervised 11 stores with 165 employees in the northern suburbs of Chicago including: hiring, training and developing standards, financial functions, payroll, customer service, and shrink management. Analyzed and reviewed reports for comparative sales, departmental sales, and merchandise scanning to identify and resolve and all issues.• Within two weeks, successfully opened one of the first stores for the company in 6 years.• Achieved sales increases through the effective promotion of store managers.• Created and developed a “skills set” to identify potential management candidates. -
Regional Store DirectorLeather Loft/Stone Mountain Handbags 1997 - 2003East RegionSupervised up to 9 District Managers and 65 to 100 stores. Analyzed and maintained exceptional sales, customer service, shrinkage, and expense control levels. Planned and organized District Manager meetings. Implemented product and standards training and re-training for all employees. Reviewed and updated customer service training and employee orientation programs. Provided goal achievement assistance to individual stores.• Consistently ranked the #1 region in the company by elevating customer service and sales levels while keeping shrinkage and controlled expenses well below expectations.• Raised comparative sales from 84% to 110%• Successfully managed 3 different merchandising concepts including luggage, handbags, and general merchandise.
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District Sales ManagerLeather Loft/Stone Mountain Handbags 1995 - 1997Great Lakes District
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District ManagerPublic Storage Management Inc. 1994 - 1995Chicago
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District ManagerG.H. Bass & Co. 1990 - 1994Chicago/Midwest -
District ManagerG.H. Bass & Co. 1987 - 1990New England
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Store ManagerG.H. Bass & Co. 1984 - 1987Tampa, Florida
Steve Rook Skills
Steve Rook Education Details
Frequently Asked Questions about Steve Rook
What is Steve Rook's role at the current company?
Steve Rook's current role is General Manager at Hand & Stone Massage and Facial Spa.
What is Steve Rook's email address?
Steve Rook's email address is st****@****ose.com
What is Steve Rook's direct phone number?
Steve Rook's direct phone number is +150848*****
What schools did Steve Rook attend?
Steve Rook attended Lorain County Community College.
What skills is Steve Rook known for?
Steve Rook has skills like Retail, Sales Management, Merchandising, Sales, Store Management, Consumer Electronics, Leadership, Sales Operations, Management, Team Building, Loss Prevention, Inventory Management.
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Steve Rook
United States -
Steve Rook
Goleta, Ca2cox.net, gmail.com -
Steve Rook
Barrington, Ri3petlandkc.com, hagen.com, hagen.com -
2rmcc.edu, leichtandrein.com5 +147923XXXXX
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