Oversee operations in all aspects of the business: - development and deployment of fit for purpose IT solutions built on Salesforce.com; - integration of IT systems and business process to reduce error and streamline business activity; - coordination of the management team to achieve business goals; - review existing operations to find areas for development and growth; - establish operational tasks, policies and procedures for company employees; - negotiation of supplier contracts in the UK and overseas; - formulate strategies for continued and sustainable retail growth; - implementation and maintenance of lean processes in all office, store and warehouse environments; - creation of a friendly and fulfilling work environment for all with scope for personal development and a job for life culture.

Oversee operations in all aspects of the business: - coordination of the management team to achieve business goals; - review existing operations to find areas for development and growth; - establish operational tasks, policies and procedures for company employees; - negotiation of supplier contracts in the UK and overseas; - formulate strategies for continued and sustainable retail growth; - deployment of fit for purpose IT solutions built on Salesforce.com; - implementation and maintenance of lean processes in all office, store and warehouse environments; - creation of a friendly and fulfilling work environment for all with scope for personal development and a job for life culture.

Oversee operations in all aspects of the business: - coordination of the management team to achieve business goals; - negotiation of supplier contracts in the UK and overseas; - development of strategies for continued and sustained retail growth both online and in the high-street; - deployment of fit for purpose IT solutions built on Salesforce.com; - implementation and maintenance of lean processes in all office, store and warehouse environments; - creation of a friendly and fulfilling work environment for all with scope for personal development and a job for life culture.

I use my experience in IT, Sales, Marketing and Process Management to ensure that all areas of the business work in unison to attain the highest standards of efficiency and control; ensuring that service to our customer base is the best that it can possibly be.

Scarborough based Unison Ltd is a family owned and managed SME company with proven track record of designing, building and supplying leading edge technology to large blue-chip companies in the aerospace, military, automotive and maritime sectors and has received tier one status in the Airbus UK Awards for Excellence. Unison is recognised as a pioneer in CNC all-electric tube bending technology.With 70% of turnover from overseas sales, principally to the US; Unison technology fits perfectly with global legislation demanding industry reduction in noise, energy consumption and waste.

Helping major retail organisations get the most out of their data through good management, best practice and data analysis that enables informed decision making.Leading projects to enable best use of IT with specific focus on Salesforce.com CRM and data management. Building effective business intelligence through delivery of fit for purpose solutions.Consulting on cloud based technology to maximise return on IT investment.Synergising people, process and technology; bridging the gap between business users and the IT on which they depend.

Building business and customer intelligence through Salesforce.com CRM and Sales Pipeline Management. Enabling SFA and effective sales management by developing technology that underpins business objectives. Driving thought leadership through introduction of the right technology.Salesforce.com; Business Development; System Integration; Project Management; SQL; Crystal Reports; Data Management; Data Analytics; Customer Intelligence.

• Supported business growth through maintaining key system uptime in excess of 99.7% by managing and scheduling change effectively.• Delivered on time and under budget, a £250,000 project to migrate from an aged Service Management tool to a fully standard compliant one.• Managed the workload of a team of analysts focussed on ensuring that all critical success factors set by the business were achieved without exception.• Enhanced control over software and hardware through close integration with finance resulting in reduced spend on software licensing and support.• Managed many service improvement activities; constantly adding value to the service that IT provides to the business.• Was instrumental in enabling the company to achieve ISO9001 and ISO14001.• Pension trustee for company.

• Controlled the day to day workings of a team focussed on Configuration Management and Software Asset Management.• Successfully delivered a project to prove software legality and ensure ongoing management of software licensing and delivery.• Substantially reduced spend on software licensing and support by introducing control and audit procedures.• Achieved merit and national recognition during an external audit of IT processes under my control.• Managed several concurrent projects to improve asset data held by the business.

• Gathered performance statistics and used them for system tuning and resulting in a 30% increase in database performance: resulting in increased productivity for the business.• Deployed, monitored and tuned a large (5000+ user) 24x7 high availability, internationally distributed workflow infrastructure.• Managed the technical aspects of a major overhaul of the key workflow system used by Pindar Set and Yell.• Mentored members of the Application and Unix support functions.• Worked under pressure and to very tight deadlines to successfully recover systems after catastrophic failures.