Steve Rosenberg Email & Phone Number

Kenosha, Wi, Us

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin

Service Management - Provide Delivery experience for Customers that is consistent with our service culture- Oversee the Strategic side of Service Delivery Operations functional area, including process enhancements and automation- Lead the implementation of new service delivery end to end processes and optimization of the existing processes- Review client SLA/SLO agreements as well as contracted scope commitments - Review service failures and confirm appropriate actions are being developed and executedDelivery Management – Monitor Service Delivery and Customers satisfaction- Developing and maintain customized communication plans for each customer - Advise Operations leadership of enhancements to existing end-to-end processes- Continually evaluate operational strategies, develop new operational directions, and lead the organization in their deployment- Supply the Quarterly Business Performance reports (QBR) to the Customers and facilitate/lead meeting to review the reports Recruiting – Ensure that we are correctly staffed with the right team- Produce and maintain appropriate job descriptions- Facilitate candidate interviews as needed with the CustomerResource Management – Monitoring and managing the labor, overtime, COGS for Local and Remote Teams - Developing a cohesive team environment where everyone is working towards a common goal- Learning how each individual contributes to the team and bringing that talent or skill out to its highest potential- Responsible for employee wellness of local and remote teams

Abbott Park, Ill

Systems OperationsDeveloped in-house control language training planMultiple IBM Mainframe SystemsMultiple AS400 systemsSchedule staff workloadNightly batch scheduling and processing

Greater Chicago Area

Returning Adult Education DepartmentImplementation, configuration and customization of the adopted course collaboration and communication systemCreated and defined the process for new semi-automated student registration database moduleDevelop a process template and perform staff, faculty, and student trainingParticipated with a team to implement current technology for the campus email systemProvided recommendations for process modifications to managementProcured over 250 end of lease workstation donationsImplement various stand-alone databases for departmental reporting needsCreate technical documentation related to supported systemsImplemented new network and hardware structure at South Chicago CampusWorkstation asset management

Greater Chicago Area

Action Request System (Remedy)Performed requirements gathering functions for application implementationsManaged projects to Customer satisfactionImplementation, configuration and customization of packaged applicationsCustomize application development to meet the needs of the customerProvided recommendations for process modifications to customersCreated customer oriented technical documentation of application modificationsPerformed customer training for Remedy applications

Greater Milwaukee Area

IBM 3090 Mainframe Software on system includes: VM/MVS/JCL, TSO, JES2, MIM, VTAM,, TMS, UCC1, ESP Operate and maintain nightly processingVerify, schedule, and process nightly workflowGenerate daily paper and microfiche outputAS400 SystemJD Edwards platform, maintain and operate systemDaily backups using BRMSExecute daily batch processingGenerate nightly reports and distributeParticipate in platform change from IBM 3090 to AS400