Steve Rosenberg Email & Phone Number

Kenosha, WI, US

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin

Service Management - Provide Delivery experience for Customers that is consistent with our service culture- Oversee the Strategic side of Service Delivery Operations functional area, including process enhancements and automation- Lead the implementation of new service delivery end to end processes and optimization of the existing processes- Review client.

Abbott Park, Ill

Systems OperationsDeveloped in-house control language training planMultiple IBM Mainframe SystemsMultiple AS400 systemsSchedule staff workloadNightly batch scheduling and processing

Greater Chicago Area

Returning Adult Education DepartmentImplementation, configuration and customization of the adopted course collaboration and communication systemCreated and defined the process for new semi-automated student registration database moduleDevelop a process template and perform staff, faculty, and student trainingParticipated with a team to implement current.

Greater Chicago Area

Action Request System (Remedy)Performed requirements gathering functions for application implementationsManaged projects to Customer satisfactionImplementation, configuration and customization of packaged applicationsCustomize application development to meet the needs of the customerProvided recommendations for process modifications to customersCreated.

Greater Milwaukee Area

IBM 3090 Mainframe Software on system includes: VM/MVS/JCL, TSO, JES2, MIM, VTAM,, TMS, UCC1, ESP Operate and maintain nightly processingVerify, schedule, and process nightly workflowGenerate daily paper and microfiche outputAS400 SystemJD Edwards platform, maintain and operate systemDaily backups using BRMSExecute daily batch processingGenerate nightly.