Steve Smith, Mba Email & Phone Number

Frankfort, Ky

Lexington, Kentucky Area

I was extremely fortunate enough to be able to take time away from work to spend more time with my family, but the kids are grown and on their own now and I am raring to contribute to surpassing organizational goals. KEY ACHIEVEMENTS:As a passionate believer in continuous learning, I obtained following certifications during this time:★ Certified Information Systems Security Professional (CISSP) Certification★ Information Technology Infrastructure Library (ITIL) Certification★ Certified Ethical Hacker (CEH) Certification★ Professional Scrum Master I (PSM I) Certification

Carbondale, Il

SIU is a nationally ranked public research university with the mission to create and exchange knowledge to shape future leaders, improve communities and transform lives. I was responsible for managing student housing contracts for on-campus housing facilities by participating in departmental strategic planning meetings, marketing efforts, operations, staff recruitement, and training. KEY ACHIEVEMENTS★ Launched marketing initiative for new 387-unit apartment; achieved 100% occupancy in 3 months.★ Established new customer service training program; reduced call escalations by 99% within 90 days.★ Identified churn issue; reduced churn and increased renewals by 10% and retained $200K in revenue.★ Recruited, on boarded and trained team members utilizing individually created training materials. ★ Consolidated staff roles and responsibilities; cut annual labor expenses by $97K over a 6-month period.★ Optimized organizational infrastructure; grew annual revenue by an average of 7.5% during tenure.★ Forecasted renewals and new contract targets and created project plan for attaining projected goals.★ Delivered recruitment-training presentations to 4K conference attendees across 5 events annually. ★ Engineered KPI dashboard for executive team; trimmed reporting time from 40 to 20 minutes per day.★ Organized weekly meetings with key stakeholders; eliminated redundancy by 15 man-hours per month.★ Streamlined marketing and reservation systems; achieved 5.5% higher occupancy than competition.★ Initiated succession planning and mentored team; facilitated promotions for 88% of team over 10 years.

Carbondale, Il

The Mentor Network is a Health and Human services provider network with a mission to help individuals thrive in their homes and communities using partnerships to reshape the direction of their lives. I was accountable for stategy and execution of information technology infrastructure, technology operations and evaluating them based on established strategic plans. KEY ACHIEVEMENTS★ Established performance benchmarks and monitored mechanisms that ensured proper utilization of resources reducing man-hours by 10% and decreasing expenses by $51,000 during project lifecycles.★ Involved in all phases of the software development projects and efficiently managed projects in reducing costs and development times by 10%.★ Developed, maintained, and implemented IT plans, standards, policies, and guidelines when implementing software and hardware infrastructure to ensure alignment with strategic goals.★ Oversaw software development projects, project management, resource allocation and planning determining project plans and identifying user requirements when working with key stakeholders.★ Managed implementations and maintenance of software applications and network infrastructure by collaborating with senior staff to improve efficiency and effectiveness.★ Planned and prioritized system enhancements and managed changed requests during the developmental phases.

Carbondale, Il

NeuroRestorative is a post-acute rehabilitation service provider for people of all ages with brain and spinal cord injuries and other neurological challenges. I performed strategic planning and project management of infrastructure and software development by negotiating contracts, enhancing vendor relations and daily operations.KEY ACHIEVEMENTS★ Developed and administered a $20,000 annual clinical operations budget across 26 rehabilitation facilities.★ Participated in phases of the development lifecycles such analysis, design, testing, implementation and product maintenance.★ Maintained professional relationships with key stakeholders and vendors through effective communication.★ Spearheaded the implementation of the Dynamic Supply Monitoring System and the client server network to reduce annual operating expenses and increase reporting productivity.

Carbondale, Il

Southern Illinois Healthcare is a not-for-profit health care system, with over 3.700 employees who are dedicated to promoting the health and well being of all of the communities served and to ensure that their health care needs are met★ Assisted in assessing Managed Care Organizations and Managed Care Markets. ★ Monitored contract utilization and reduced silent PPO activity. ★ Reviewed contract language and identified areas of concern for General Counsel review.

St. Louis, Mo

Supervised a team that researched, recommended, implemented, and supported enterprise Groupware software. This included the office suite products, as well as, flow-charting, e-mail, directory management, and on-line help software for over 3,000 users.★ Guided the development and implementing numerous enhancements and upgrades to enterprise office suite software.★ Managed relationships with several vendors. This included ensuring that reported software bugs were addressed, and that the organization was in compliance with licensing agreements.

Carbondale, Il

NeuroRestorative is a post-acute rehabilitation service provider for people of all ages with brain and spinal cord injuries and other neurological challenges. Provided expert technical leadership to ensure infrastructure, application development and support teams work collaboratively with business teams ensuring architecture, security standards, tracking metrics and continuous improvement standards were adhered to.KEY ACHIEVEMENTS★ Led the development of a database for tracking program census and therapeutic outcomes.★ Managed the outsourced development of a billing system, allowing the myriad of reimbursement options required to meet the organizational needs.★ Developed program evaluation system for evaluating program efficiency and effectiveness, which was certified by the Commission on Accreditation of Rehabilitation Facilities (CARF). Reduced Program Evaluation report turnaround time by 67%.

Master Of Business Administration (M.B.A.)

Master’S Degree

Bachelor’S Degree