As a senior leader in information technology providers, I have built five businesses from scratch. Two were start-ups and three practices within large consulting organisations. Through 10 years of operational military service and 20 years of business, I have developed and practiced:• Leadership – development of an engaged, progressive culture, enablement of strategic decision making, successful programme delivery and technology innovation• Hybrid communication – fusing commercial and technology knowledge to bridge the gap between product capability and customer need• Programmatic delivery – coaching, mentoring and leading, based on long experience of driving technology technical execution, organising multi-disciplinary capabilities and making it happen Success in solving complex business problems has come from understanding objectives and challenges, gathering teams of experts, identifying stakeholders and garnering support through resourceful communication. I am noted for my compassion and calm in periods of crisis and adversity. I identify, hire and retain the very best people, I encourage questioning and progressive thinking with innovation; key leadership practices to build a resilient team.