Manages teams responsible for developing and delivering IT solutions for the business and customers;analyzes trends in technology and the impact of emerging technologies on the business; provides assessments and solutions to address technology and business issues; manages financial resources of the company while ensuring the development of high-quality, low-cost technology solutions aligned with customer and business needs; and establishes relationships with employees and key stakeholders (internal and external).-Leads and mentors staff of employees that may consist of other supervisors,consultants and professional staff at the business function level.-Accountable for hardware and/or software planning,vendor selection, acquisition, Tier 3 problem resolution,set-up integration, testing and installation.-Contributes to the development of annual technology solution plans.Assesses customer requirements;analyzes the architecture of business events and data that support the architecture; evaluates possible solutions;and presents recommendations to management.- Works with business units to set priorities and annual investments.Responsible for all aspects of budget for supported products and services.Contributes to and influences the development of standards and decisions regarding changes to systems/applications and provides technical and business expertise .-Manages all aspects of systems analysis, design,development, installation, maintenance ,and enhancement for mission-critical application systems for an assigned business uniVarea.-Resolves customer technical problems;develops the technical related responses to Requests for Quotes (RFQ's); address technical product issues, delivering and installing new software releases.-Develop project resourcing strategies, allocating budget,staff, tools,and specialized support necessary for cost-effective implementation and training. Provides direction and integrate activities with other IT departments

• Assist in hardware/software support, system backups and monitoring, workstation/server networking and product testing in Windows 98 / NT / 2000 / XP / Windows 7.• Support and design HTML and ASP Web-site design.• Perform antivirus and application updates to desktops and servers.• Create data access pages and reports in MS Access from dbase files.

• Responsible for teaching technology related courses to adults in a classroom setting and Develops CE curriculum for specified/selected classes.• Course material includes Basic PC operations, Virus protection and prevention, Google Apps, Mobile operation.• Provides timely, quality access to students through electronic communication, or other appropriate method.• Develops and utilizes a course syllabus for each course, following established institutional guidelines.• Serves as a community resource person and represents the college to outside groups when requested.

• Manage 9 desktop techs and delegate daily work flow resolving faculty and staff technology needs.• Assist with IT budget stream line expenditures for improved ROI, creative strategic planning, hardware/software implementation, maintain relationships with vendors.• Manage and develop process, procedures and policies that streamline department goals, resulting in better organization; maintain business model needs and create a more positive development and progressive “can do” attitude.• Oversee and manage desktop projects to support technology and academic requirements for faulty/student methodologies.• Provide excellent interpersonal and verbal customer service with diverse personalities which result in positive communication from peers, users and senior level administrative authority.• When needed, work independently to solve problems quickly, provide one on one training, and/or make sound decisions under time constraints.• Offer continuous research and feedback on current and future information technology for upcoming implementation such as BYOD and “Cloud” technology.• Installed and manage LANDesk server used to remote and control PC and Apple machines across campus 2• Image and Install Windows 7/8 PC’s across campus.• Install various software applications on PC and Apple products.• Train users on new software and various mobile devises from iOS to Android• Trouble shoot and monitor network connectivity, PC virus security and password management• Provide updates to department website information, documentation on procedures and applications use.• Manage Windows 2003, 2008 server, network printers,• Manage users on Google Apps for Business• Assist with implementation of VPN and Virtual Machines.

• Provided support on desktop hardware, software, operating systems, mobile peripherals and common Network connection complications.• Deliver customer service and first-rate verbal and written communication skills especially in relation to university, staff, and faculty interactions.• Responsible for Software install on various higher education and administration based software.• Train staff/faculty on various applications requests.

•Windows 98, NT, 2000, XP, Microsoft Office and installation of various other third party software •Connect computer to local network environments•Connect peripherals such as printers and PDA's

•Develop and maintain current project programs with Visual Basic 6.0. Connect computers to local network environments.•Use Microsoft SQL to manipulate and manage database for product release and testing.•Responsible for build and installation of release product for production to customers.•Assist Sr. Programmers in debugging, problem solving and test updates on current software.