Senior Director
CurrentSenior Director of Anthem Benefit Operations 2015-PresentExpress Scripts largest client making up 14% of the business. Charged to eliminate member and client abrasions.• Met clients’ requirements (expectations) for the delivery and maintenance of 45,000 different designs for prescription plans. Set up structures including billing, copays, and cost shares. On time. Met performance guarantee. Acknowledged best ever results with fewer calls, complaints and better satisfaction rates.• Put together with the cooperation of the client a joint accountability system, and status reporting. Changed the overall relationship to be more positive and trusting.Senior Director of Strategic Initiatives 2009-2015Charged with the integration of the two largest PBMs-NexRx ($4.7B) and Medco ($29B) into Express Scripts.• Oversight of the movement of 17 million lives from NextRx to the Express Scripts adjudication system in the support of the purchase of the WellPoint PBM by Express Scripts.• Created criteria and plan to reach an adjudication system decision during the Express Scripts/Medco integration.• Defined attributes of over 100,000 benefit structures to create a detailed plan consolidating PBM business to one platform.• Moved over 75 million lives from the Express Scripts platform to the Medco system. Drove the program and successfully completed all work on time.