Steve Salaman Email & Phone Number

Northbrook, Illinois

170 Independent and 50 Assisted Living Apartments, 12 million in revenue

Chicago, Illinois

280 independent and 60 assisted living apartments, generating annual revenue of $15M. Accomplishments• Achieved 91% occupancy rate in 2014 with no discounts, a 5% increase in occupancy from 2012. • Increased NOI from $7.7M in 2012 to $9M in 2014, a 16% increase in 2 years. • Associate and Resident Satisfaction surveys consistently exceed company and divisional averages. Management Initiatives• Established heightened expectations for all employees, a resident-centered perspective and investment in the facility’s success. • Strengthening the management team by selecting individuals who exemplify the new culture. • Improving morale by personally providing training, demonstrating a hands-on leadership style. • Continually improving communication and transparency with residents. • Educating department heads to monitor the department’s budget relative to the community’s NOI and the P&L statement. • Initiated motivational programs and employee recognition. • Handled on site logistics behind a $3M facility renovation under the direction of the corporate office. • Working with the team to implement innovative solutions to recruit and retain employees. Sales / Business Development / Marketing Initiatives• Transitioning sales team’s focus to Key Performance Indicators (KPI); reviewing productivity and conversion rates to improve the process. • Works closely with the Sales Director to develop sales initiatives and introduce accountability.• Initiated events for current residents to invite friends to build a continuous pipeline of prospects. • Trained associates to determine key concerns during the discovery phase with a prospect. • Steering business development activities toward building referral partnerships.

North Shore Place

Vernon Hills, Il

200 independent and 50 assisted living apartments, generating annual revenue of $9M. Accomplishments • Grew occupancy to 94% in 2011, from 82% in 2005, an 11% increase over 6 years. • Over 6 years, increased NOI from $3.1M in 2005 to $5.1M in 2011, a 64% increase.• Awarded for Greatest Percent Year on Year Gain for NOI, Highest Census, Highest Move-in Radio and Greatest Overall Associate Satisfaction Score of 94%, in 2010. • Succeeded in maintaining occupancy during high turnover in the sales department. Management Initiatives• Mentored and built a like-minded team of professionals to improve the facility’s culture. • Trained the staff strategies to manage expenses. Took a hands-on approach to work with all associates. Sales / Business Development Initiatives• Identified and implemented cross-promotional initiatives. • Held sales associates accountable to achieve goals. Conducted training to improve sales closing ratio.

Greater Chicago Area

Pre-opening General Manager for a 226-room hotel. The brand was sold prior to opening

Lake Bluff, Il

A 19th century Italian-style villa set on 45 acres with 83 guest rooms. Promoted a complete meeting package (CMP), special events and day meeting package (DMP). • Took a hands-on leadership style to successfully navigate and maintain consistency despite multiple different leadership teams resulting from the frequent sale of the property. Accomplishments• Received the Pinnacle Award from Successful Meetings in 1997, 2000, 2001, 2002 and 2003 for achievements in product and service quality. • Received Award of Excellence from Travel and Incentive in 2003. • Received Reader Choice Award from Meeting News in 2003.

Indianapolis

A $16M operation with 407 rooms, 270 employees, 4 food and beverage outlets and 28,000 sq. ft. of meeting space.

Greater St. Louis Area

901 Rooms, 96 suites, 13 departments and 80,000 sq. ft. of meeting space.

Identified as a rising star soon after joining the company. Was quickly promoted to positions of increasing responsibility at larger properties across the country, specifically in Massachusetts, New Jersey, California, Washington and Texas. Accomplishments• First position was as part of the team opening a new hotel in Princeton, NJ. Developed a Business Process Review for re-engineering national hotel operations to maximize efficiency. • Designed a training program for front office operations and numerous guest services and public relations enhancements.

Master'S Degree In Hotel And Restaurant Management, Hotel/Motel Administration/Management

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General