Steve Scheiderman Email and Phone Number
Steve Scheiderman work email
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Steve Scheiderman personal email
I serve as the Senior Manager of Customer Service at Gateway Ticketing Systems — a leading provider in software for ticketing, admission control, group sales, membership/season pass and CRM solutions.I am a multi-faceted, efficient, and reliable professional with 24+ years of customer support experience. As a driven and dynamic leader, I believe in connecting, coaching, and mentoring individuals on my team to help knowledge and career growth.
Gateway Ticketing Systems, Inc.
View- Website:
- gatewayticketing.com
- Employees:
- 114
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Senior Manager Of Customer ServiceGateway Ticketing Systems, Inc. Dec 2022 - PresentGilbertsville, Pennsylvania, United States
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Senior Director Of Customer OperationsCantaloupe Inc Apr 2021 - Dec 2022Malvern, Pennsylvania, United States- Craft and build new department to improve accurate billing of customers- Implement processes and policies to maintain SOX Compliance- Maximize revenue by implementation of audits- Work with Network Engineers and Developers system and tools improvements- Utilize Salesforce to create case management system to organize, monitor, and create metrics -
Senior Director Of Customer SuccessUsa Technologies Inc. Mar 2017 - Mar 2021Malvern, Pennsylvania, United States- Renovated and managed team of 30 in merging of Customer Service, Tier2 Support, and Application Support across four cities- Created new structure within each department, mentored and trained managers- Implemented new training programs for newly hired reps as well as reoccurring training programs to help team stay consistent and keep up with new products and feature -
Senior Director Of Technical & Application SupportUsa Technologies Inc. Jan 2015 - Feb 2017Malvern, Pennsylvania, United States
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Director Of Tier2 SupportUsa Technologies Inc. Apr 2008 - Dec 2014Malvern, Pennsylvania, United States- Recruited and led new department, trained setup of escalation processes- Developed new RMA and Campus Card-acceptance processes, decreasing costs and creating new source of revenue- Collaborated with Engineering in testing and correcting new products
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Manager Of Customer ServiceUsa Technologies Inc. Oct 2004 - Mar 2008Malvern, Pennsylvania, United States- Remodeled product transfer process, capitalizing new revenue source- Introduced and trained Salesforce to department
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Manager Of Technical ServiceUsa Technologies Inc. Aug 2000 - Sep 2004Malvern, Pennsylvania, United States- Monitored and oversaw inventory levels and installation schedules across US and Canada - Tested and revamped product lines- As technology improved, made decision with which equipment to use
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Bench Tech / Field Service TechUsa Technologies Inc. Aug 1997 - Jul 2000Malvern, Pennsylvania, United States- Prepared equipment for upcoming Business Express product line installations- Resolved customer product issues by troubleshooting in live Business Centers- Traveled to locations to install new Business Centers
Steve Scheiderman Education Details
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Chi InstituteComputer Engineering Technology
Frequently Asked Questions about Steve Scheiderman
What company does Steve Scheiderman work for?
Steve Scheiderman works for Gateway Ticketing Systems, Inc.
What is Steve Scheiderman's role at the current company?
Steve Scheiderman's current role is Senior Manager of Customer Service at Gateway Ticketing Systems, Inc..
What is Steve Scheiderman's email address?
Steve Scheiderman's email address is ss****@****ech.com
What schools did Steve Scheiderman attend?
Steve Scheiderman attended Chi Institute, Council Rock High School North.
Who are Steve Scheiderman's colleagues?
Steve Scheiderman's colleagues are John Benfield, Mary Bridgettee, Bill Dolan, Jennifer Hoffman, Kelly Andre, Josh Block, Pmp, Bryan Betker.
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