Steve Schnelwar Email & Phone Number

Aggressively managed restaurant and bar inventory control and ordering, and produced thorough and accurate reporting. ◈ Conducted clear and fair staff scheduling, and managed last-minute staffing.◈ Applied administrative and negotiating acumen to a wide variety business circumstances. ◈ Envisioned, negotiated and comprehensively migrated an office environment to GSuite. ◈ Subsequently provided all IT support and training. ◈ Entrusted to manage and disburse a theatrical budget of $1M, and ensured maximum return on investment. ◈ Oversaw a vehicle fleet of eight rental trucks and passenger vans.

Maximized customer experience through careful staff management. ◈ Provided intentional personal touches, resulting in strong customer loyalty. ◈ Significantly improved service rankings by resolving issues quickly and accurately, and by always providing exceptional service. ◈ Developed extensive skills in creating exciting and cost effective events. ◈ Solely conceived, planned, marketed, staffed, and executed a 24-hour Food Festival, serving ~130 participants.

As staff leader in numerous establishments, developed and applied superior skills in every aspect of Guest engagement. ◈ Contributed essential guidance in menu and cocktail design, conflict resolution and Guest relations. ◈ Respond quickly and effectively to challenges in high-volume, high-pressure environments. ◈ Routinely created systems and improved efficiency. ◈ Reprogrammed POS systems to streamline and improve workflow.

Hired, trained and mentored numerous employees in various service-oriented positions. ◈ Motivated and disciplined as necessary, and created an innovative mentoring program, directly increasing staff motivation and morale. ◈ Expert at building and supporting effective teams, and guiding juniors toward positive work ethics and successful careers.

Highly proficient in the production of sound and lighting, scenic construction & fabrication. ◈ Experienced in technical direction and production management. ◈ Served as a key member of the Running Crew for 100s of productions.

Responding to and creating new customer demand, routinely devised innovative promotional materials, resulting in increased revenue. ◈ Developed and executed customer-focused events. ◈ Designed and created content and layout for marketing materials, including menus, posters, flyers, and other collateral. ◈ Directed various social media channels and created marketing content.

Massachusetts, United States

Streamlining of operations, ◈ Refinement of guest interactions.and hospitality techniques ◈ Product knowledge training, POS programming & inventory integration. ◈ Ongoing expert support to establishment owners.

Boston, Massachusetts, United States

Boston, Massachusetts, United States

A rare and amazing opportunity I will not soon forget.

Boston, Massachusetts, United States

-Receiving and stocking of wine.-Inventory control and tracking.-Aid guests in navigating and choosing from 650 selections on the wine list.-Proper presentation, decanting and serving of wines.-Light management duties and support of front of house staff. -Education of staff regarding general wine knowledge and specific knowledge relating to selections from the wine list.

Boston, Massachusetts, United States

Cambridge, Massachusetts, United States

Responsible for all aspects of production including: Concept development and execution; marketing; budget management; coordination of sponsors, staff and events; beverage and supply procurement; set up, breakdown and supervision of events.

Masters Of Fine Arts, Technical Theatre Production

Graduate of the Professional Theatre Training Program

Professional Certificate, It Support

Level 1 & 2 Certificates