Steve Schuller, Sphr, Shrm-Scp Email and Phone Number
Steve Schuller, Sphr, Shrm-Scp's Location
Denver, Colorado, United States, United States
Steve Schuller, Sphr, Shrm-Scp's Contact Details
Steve Schuller, Sphr, Shrm-Scp work email
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Steve Schuller, Sphr, Shrm-Scp personal email
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Steve Schuller, Sphr, Shrm-Scp phone numbers
About Steve Schuller, Sphr, Shrm-Scp
Performance-driven human resources leader with a solid 20+ year track record of success in leading high performance HR organizations to deliver positive impact across U.S. and global operations. A trusted strategic partner for business growth; excels in driving business and customer experience transformation within customer-focused organizations.Signature Strengths / Core Competencies:• Talent Management • Human Resources Leadership • U.S. & Global Operations • Business & Culture Transformation • Organizational Change • Executive Leadership Development • Servant Leadership that Empowers Teams • Employee Engagement & Retention• Learning & Development • Organizational Development• Talent Acquisition • Mobile Learning Strategy• Sales Team Enablement • Thought Leadership / Innovative Talent Management Solutions • Strong Influencing Skills / Compelling Speaker
Steve Schuller, Sphr, Shrm-Scp's Current Company Details
Steve Schuller, Sphr, Shrm-Scp Work Experience Details
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Senior Vice President Human ResourcesFrontier Airlines Feb 2024 - PresentDenver, Colorado, UsProud to help create an engaging workplace for our 7,500+ incredibly hard-working members of Team Frontier who bring our brand to life each and every day across 500+ daily flights to over 120 amazing destinations in the US, Mexico and Caribbean.
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Vice President Human ResourcesFrontier Airlines 2018 - Feb 2024Denver, Colorado, UsRecruited to lead the Human Resources function for Denver-based Frontier Airlines. Reporting to the CEO, responsible for selecting, engaging and developing a dynamic nationwide team that consistently delivers on Frontier Airlines' promise of Low Fares Done Right.
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Advisory Board Member, Careerwise ColoradoCareerwise Colorado 2021 - PresentDenver, Colorado, UsAct in an advisory capacity for CareerWise Colorado, which facilitates youth apprenticeships that allow young adults to gain valuable experience in business while providing participating organizations the opportunity to tap into a talented, underserved workforce. -
Vp, Talent & Human Resources | Chief Learning OfficerCatapult Health 2014 - 2017Dallas, Texas, UsRecruited by the company’s lead investor to lead Human Resources functions for the company, including learning & development, talent acquisition, team member engagement and performance management.• Improved the focus on the patient experience through an integrated performance management strategy; Net Promoter Score improved from the mid-50s to the upper 60s in 18 months.• Supported the company’s growth as it quickly expanded from five states to over 40 states; implemented a candidate assessment process and relationship-based recruiting to assisting in hiring best-in-class talent aligned with the company’s mission.• Leveraged online recruiting tools to define and support the employment branding for the company and attract top-tier talent.• Ensured compliance with all federal, state and local regulations that govern the healthcare industry. • Implemented a coaching and mentoring program to improve the efficiency of the company’s Nurse Practitioners while maintaining an industry-leading patient experience; patients/hour (an important efficiency metric) improved from 2.5 to 4.5 while cost/checkup went down from $27 to $16, improving overall company margins. • Achieved operational excellence by re-developing and deploying a blended approach to positional training including dynamic simulations, mobile-enabled content and performance support tools. • Grew leaders all all levels of the organization to support a pipeline of internal leadership talent.• Developed and facilitated executive leadership retreats focused on defining and refining the company’s strategy. -
Dvp Talent DevelopmentJcpenney 2008 - 2014Plano, Texas, UsDrove customer loyalty and sales, leading strategic direction for enterprise training and leadership development for a $12B retailer comprised of 115,000 employees and 1,107 stores throughout the U.S. Led a team of 12 to 56 training professionals, oversaw a $7.4M annual budget. Advanced rapidly within JCP; earlier roles: Director of Training, Stores and Home Office Services, 2010 – 2012; Stores Training Director, 2008 – 2010. • Introduced an innovative, transformational approach to learning, influencing decision to develop and implement a mobile learning platform used by 115,000 sales associates across 1,100+ U.S.-based locations; Built out business case and succeeded in securing capital investment to deploy 22,000 mobile devices across the workforce and build out IT infrastucture needed to support this initiative. • Replaced a reactive customer-service training model with a proactive, impactful customer engagement model, delivering a 26% increase in customer satisfaction, 18% uplift in average spend, and 22% reduction in turnover. • Achieved service transformation, raising customer experience scores from 43% to 69% in only 2 years. Recognized by American Express and the National Retail Federation as the #1 retailer for customer experience. Recognized by Chief Learning Officer magazine as a 2010 Learning Elite company.• Overhauled outdated training platform. Introduced progressive industry-leading solutions, including mobile learning, interactive satellite TV broadcasts, and blended multi-media learning opportunities to grow capabilities. • Delivered verifiable improvement in employee engagement. Attained highest score on the annual associate opinion survey; 91% of all associates felt that they had the training needed to do their job effectively.• Re-invented leadership development program. Introduced a menu-based approach that included unique learning experiences, workshops, performance improvement tools, and a custom mobile leadership library. -
Vp, TrainingWyndham Hotels & Resorts 2005 - 2008Parsippany, Nj, UsPromoted in 2005 to lead strategic direction for learning at Wyndham Worldwide Corporation. Developed and implemented innovative training solutions to meet the needs of an international collection of over 7,000 managed and franchised hotels, from luxury to economy. Oversaw a team of 24 training professionals and $3.4M annual budget. • Elevated Wyndham Hotel Group’s training organization to a higher level. Streamlined learning offerings, introduced the latest technology, and re-focused company's training on subjects that provided a much higher ROI. • Launched the School of Hospitality Operations to support individual brand objectives. Formed a Learning Advisory Board of franchise representatives from all brands and brand leadership to advise on learning activities.• Designed and implemented an innovative sales curriculum to enable our sales teams to cross-sell all brands and products.• Improved the service culture of the Company by implementing an international customer service model. -
Vp, Organizational Development And Talent AcquisitionWyndham Hotels & Resorts 2004 - 2005Parsippany, Nj, UsAdvanced rapidly to increasing levels of responsibility and oversight at Wyndham International, a diverse collection of 340 hotel properties in Canada, Mexico, the Caribbean and the U.S. comprised of 43,000 employees. Promoted in 2004 to oversee strategic direction for Learning & Development, Organizational Development, and Staffing. • Redeveloped the company’s talent acquisition strategy, creating an online careers site and fully leveraging the applicant tracking system as a tool for all positions at all locations, including our franchise partners; developed realistic job previews for all primary positions in the company, including the use of video testimonials. • Increased Guest Satisfaction Index by up to 15 points within 12 months by spearheading the redesign and implementation of a nationally recognized customer service program for all employees. • Overcame challenges faced in creating effective learning opportunities for a large, geographically dispersed employee population dispersed across 340 properties where approximately 26 different languages were spoken. • Created and launched a Corporate University, developing a program that included needs analysis, program design, delivery, and marketing. Annually directed 2,500+ classes in 50+ subjects for 22,000+ hotel employees.• Implemented a cutting-edge e-learning initiative that achieved an ROI of 329% and payback within 5 months.• Intensified focus on HiPO leadership development. Implemented succession planning across the organization. Designed and implemented a comprehensive leadership initiative that included personalized leadership coaching and 360 performance management programs.
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Vp, Training And Internal CommunicationsWyndham Hotels & Resorts 2003 - 2004Parsippany, Nj, Us
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Director, Training And Internal CommunicationsWyndham Hotels & Resorts 2001 - 2003Parsippany, Nj, Us
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Director Of TrainingWyndham Hotels & Resorts 1999 - 2001Parsippany, Nj, Us
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Assistant Director Of TrainingWyndham Hotels & Resorts 1997 - 1999Parsippany, Nj, Us
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Operational Roles (Various)Wyndham Hotels & Resorts 1991 - 1997Parsippany, Nj, Us• Promoted to a newly created position of Special Projects Manager at the Home Office to improve the quality level of operations across the company. • Developed and implemented standard operating procedures for all hotels and resorts.• Created a consistent operational focus and approach through an innovative standard of the week training program.• Led the opening team for 14 hotels, including sourcing, hiring, training and developing the workforce. • Improved the Food & Beverage performance for three different properties; served as the regional training site for all F&B training
Steve Schuller, Sphr, Shrm-Scp Skills
Training
Talent Management
Leadership
Employee Engagement
Leadership Development
Organizational Development
Management
Human Resources
Coaching
Team Building
New Hire Orientations
Hiring
Employee Relations
Employee Training
Personnel Management
Performance Management
Succession Planning
Retail
Customer Service
Time Management
Onboarding
Interviews
Internal Communications
Recruiting
Public Speaking
Hospitality
Instructional Design
Talent Acquisition
Organizational Effectiveness
Customer Experience
Training Delivery
Executive Coaching
Team Leadership
Workforce Planning
Hris
Temporary Placement
Customer Satisfaction
Workshop Facilitation
Labor Relations
Curriculum Design
Benefits Administration
Conflict Resolution
Employee Benefits
Career Development
Deferred Compensation
College Recruiting
Staff Development
Hr Policies
Steve Schuller, Sphr, Shrm-Scp Education Details
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Cornell UniversityHotel Administration
Frequently Asked Questions about Steve Schuller, Sphr, Shrm-Scp
What company does Steve Schuller, Sphr, Shrm-Scp work for?
Steve Schuller, Sphr, Shrm-Scp works for Frontier Airlines
What is Steve Schuller, Sphr, Shrm-Scp's role at the current company?
Steve Schuller, Sphr, Shrm-Scp's current role is Senior Vice President Human Resources at Frontier Airlines.
What is Steve Schuller, Sphr, Shrm-Scp's email address?
Steve Schuller, Sphr, Shrm-Scp's email address is st****@****ier.com
What is Steve Schuller, Sphr, Shrm-Scp's direct phone number?
Steve Schuller, Sphr, Shrm-Scp's direct phone number is +121478*****
What schools did Steve Schuller, Sphr, Shrm-Scp attend?
Steve Schuller, Sphr, Shrm-Scp attended Cornell University.
What skills is Steve Schuller, Sphr, Shrm-Scp known for?
Steve Schuller, Sphr, Shrm-Scp has skills like Training, Talent Management, Leadership, Employee Engagement, Leadership Development, Organizational Development, Management, Human Resources, Coaching, Team Building, New Hire Orientations, Hiring.
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