Accountable for the delivery of revenue and profitability of the branchResponsible for the branch’s sales and delivery of AAA products, including: Travel Sales, DMV services, Membership, and Insurance SalesTrack and communicate daily, monthly, and yearly performanceForecast sales and trends to the regional managerDevelop and manage strategies that will lead to new business, penetrate competitor market share, and deliver on growth goals Cultivate a network of community relationships while representing AAA interests to community leaders and other key audiences Create an engaging work environment

Responsible for all day to day operations of the Camarillo and Thousand Oaks in-store branches.Project Manager for special projects throughout the Ventura District.Mentor Branch Managers in the Ventura District.Provide exceptional customer service to every US bank customer. Observe and coach existing branch team to ensure we exceed all sales and operational goals.Conduct weekly sales and operational meetings.Handle all HR related issues in the branch.Handle customer service issues that require branch manager involvement.

Responsible for the support of 500 company owned retail stores in the Western third of the United States. Acted as the liaison between the corporate retail operations team and the retail field teams.Presented new policies and programs to audiences from a single store’s personnel to all of Sprint’s district managers, retail directors, vice-presidents, and president of retail.Visited stores 3 days per week to collect feedback from the field and deliver to the retail operations team.Attended retail director conference calls/meetings with their district manager teams to provide clarity, information, updates, and assistance with current programs.Ensured clear paths for resolving customer issues and escalations were in place for the field.Point of contact for escalations of issues from the field concerning: customer service, IT/systems, retail operation program questions, etc...

Responsible for all day to day operations of 14 corporate owned Sprint retail stores.Coached and counseled existing management team. Terminated managers that were not performing to expectations.Recruited, hired, and developed a team of 14 aggressive store managers that drove our district to consistently exceed monthly productivity goals.Conducted monthly store manager meetings and quarterly all-hands district meetings.Performed at higher than expected operational goals while continuing to exceed sales goals.Provided exceptional customer service in all retail stores.Developed standardized schedules for store managers that are now used nationally.Developed recognition program now used by all districts in the Los Angeles area.Trained and developed 2 store managers that were promoted to district managers.Handled all HR related issues in all stores.Handled customer service issues that required district manager involvement.

Responsible for all day to day operations of a corporate owned Sprint retail store.Grand opened the Valencia Sprint Store in January 2002. Doubled productivity of the Oxnard store in 4 months.Recruited, hired, and trained a staff of up to 30 team members.Coached and counseled staff as necessary. Terminated team members that were not performing to expectations.Handled customer service issues in the store.Conducted weekly store meetings/trainings with all stores team members.Trained new stores managers hired for the district.

Lead sales manager, responsible for the recruiting, hiring, training, and managing of 14 sales associates and $9 million in yearly sales of audio, video, and cellular phone equipment.Coached and counseled staff as necessary. Terminated team members that were not performing to expectations.Handled customer service issues in the store.

Responsible for the recruiting, hiring, training, and managing of 7 supervisors, and 70+ product specialists and $27 million in yearly sales of home electronics and appliances.Increased sales 18% in 9 months.

Lead sales manager responsible for the recruiting, hiring, training, and managing of 14 sales associates. Responsible for $12 million in yearly sales of audio, video, and cellular phone equipment.