Leaders spend too much time being reactive and manually chasing fires. This leaves the company vulnerable to stagnation and profit falling between the cracks. At Bearex, we harness your data in the Bearex Insights Hub; empowering decision making, finding lost profit, and creating a culture of accountability.Driven by our purpose of creating great leaders, We also offer EOS implementation services to help you gain more traction from data and people.-Work as a full data insights team for small to mid size manufacturers established connections to various data sources and the creation of data marts for executive and supervisor reporting. -Design, create, and manage both internal and external customer AWS infrastructure including web apps, databases, and data pipelines for ETL taks. -Extensively involved in writing/debugging SQL queries (sub queries, view, triggers, joins, CTE) along with data tie out to confirm data accuracy. -Assisting in strategic planning including the use of cloud technologies to improve current processes.

Data Visualization and Solutions Engineer for WJ Dashboards a segment of Willis & Jurasek. Assisted in transitioning the company from a segment at Willis & Jurasek to Bearex.

-Conducted weekly one on one meetings with support staff. Used data to guide discussions on improvements. -Discussions with clients and turning issues into opportunities for additional project work.-Pulled data from various API’s, inserted into databases for use in dashboarding and reporting to senior leadership.

-Technical pre-sales support of an enterprise-class data visualization/business intelligence software package.-Participated with teams in software demonstrations to prospects, technical calls, and data visualization consulting sessions daily over the phone, in person, and on webinars.-Using sample raw data from prospects, storyboard and developed visually appealing, and creative data presentations through interactive charts and dashboards as proof of concepts to assist in iDashboards software sales.

-Investigate and isolate video, high speed Internet, and telephony outages by reviewing and correlating data from internal tools and telnets of the CMTS in a network operations center environment. -Provide analysis, documentation, and response of corporate customer escalation service issues to appropriate teams. -Document, start, monitor, and verify completed change management requests. -Developed and implemented work flow process for finding network integrity issues. -QC validate, and report completed work adheres to company specifications. -Developed, coded, and maintained an internal website of functions and tools that assist coworkers in their day to day operations based on JavaScript and Twitter Bootstrap. -Assist in the training and development of new hire employees.

-Monitored an array of hub sites and networking equipment including Cisco and Juniper routers, CMTS, and switches. -Identified and diagnosed areas of poor integrity within the network. -Documented issues and dispatched the appropriate fix agents. -Managed communications throughout resolution with field staff and any internal staff as needed with management bridges on Avaya phone systems.

-Ascertained, troubleshot, and resolved customer connectivity issue with high speed internet in Windows and MAC environments. -Assisted in security software installs and configuration of firewalls; performed virus scans and removal of malware. -Assisted and troubleshot customer issues with VOIP service difficulties. -Assisted team members with troubleshooting internal company software and providing direction on policy questions.

-Worked as an Assistant Manager in the following areas; customer complaints, employee relations, inventory, purchasing, schedules, training, safety, food quality and presentation. -Coordinated on a daily basis with the Culinary Manager and other management staff to implement new procedures and increase productivity while focusing on increasing customer satisfaction.

Answered telephone calls and e-mails from subscribers of dial-up, shared and dedicated web hosting services. Tracked and researched previous issues and provided resolutions. Performed troubleshooting in Windows and MAC environments during the call for immediate, practical, and efficient resolutions.

Worked with a team of technicians, maintaining and repairing numerous types of issues that were PC, printer, and network specific. Dispatched across campus to troubleshoot and fix administrative staff PCs. Performed software and hardware installs, imaging, backup of desktop and servers. Directed the configuration, setup and deployment of student computer labs. Worked with school instructors, documenting software needs within the labs each semester.