Steve Shaw Assoc. Cipd Email & Phone Number

London, GB

Greater London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

• Support managers, advising & taking minutes during the disciplinary process, from investigation to dismissal, including gross misconduct & appeal hearings, ensuring decisions made are consistent, in line with business.
• Support managers & migrant worker team by ensuring all colleagues have up-to-date legal right to work documentation on file, held locally & within head office & provide next steps
• Support the HRBP in ER matters which also involved coordinating meetings, booking locations, taking minutes, sending all necessary documents to the relevant parties & drafting outcome letters
• Raised vacancies from seasonal roles to professional roles, ensuring that the job description, location, salary & contract type were correct & answered candidate queries for those roles
• Issued contracts of employment & documentation regarding changes to terms & conditions of employment e.g. promotions, demotions, dismissals, transfers and secondments. Ensured all documentation was signed & present in.
• Onboarding & offboarding colleagues within my area from seasonal roles up to professional roles, ensuring all personal data, job codes, job profiles & salary etc. was correct within the ResourceLink system

London, England, United Kingdom

• Through building relationships I delivered high quality and consistent engagement to the store, area and regional teams within London and surrounding areas ahead of the new Kronos workforce management system (MyTime).
• Responsible for over 500 stores and management teams to ensure all administration, briefings, consent forms and necessary tasks were completed ahead of system go-live.
• Supported classroom trainers to deliver training to the management and support teams ahead of system go-live.
• 100% successful implementation and go-live for over 500 stores and management teams within London with zero delays.
• Identified management & support colleagues that required further coaching and development, escalated where necessary for formal action.
• Provided training sessions and mentoring of new implementers that joined the team, also provided training to new join managers and new to role managers after the new system was live.

London, United Kingdom

• Driven to exceed operational standards & process; Delivery of legal requirements; Challenge and support the stores health and safety culture.
• Short and long term planning of resources for the stores operational platform, sales planning and merchandising programmes, which also included ongoing and seasonal recruitment.
• Maintaining strong partnerships with the regional team to help identify and resolve operational issues and to reduce internal losses through two-way feedback and investigating.
• Ensure the smooth running of operations whilst continuing to strive for high customer care standards.

Multi-Site, UK

• Multi-site management of a number of stores. Ensuring that all the stores are performing to company standards, within budget and meeting or exceeding KPI targets and LFL expectations.
• Deliver training and development to the management teams within the area and hold periodic one to one and group performance meetings.
• Conduct in-depth, objective orientated reports for the management teams within each store, covering all areas of the operation.
• Report directly to the Regional Manager and the Operations Director.
• Continuously developed the company’s policies, testing procedures, EPOS systems and overall operations.
• Challenged the CeX view of merchandising, by taking a poor performing store and redeveloping the entire team and placing extra focus on internal merchandising, thus resulting in an immediate increase of sales by up to.

• Software & Hardware installation, maintenance and troubleshooting.
• Data backup & recovery.
• End user training.
• Report directly to the owner.

London, United Kingdom

• Data base entry, encryption & security.
• File archiving.
• File retrieval for department managers.
• Liaise with Judges, Solicitors and department managers in relation to cases and files needed.

London, United Kingdom

Please see description for McDonald's Store Manager - Role almost identical.

London, United Kingdom

• Ensure the smooth and profitable operation of the store and to make sure the store came within operating budget each month.
• Train and develop all levels of staff and management within the store.
• Deliver exceptional customer service.
• Also during my time at McDonald's I become a Training Co-ordinator and Health & Safety Officer, responsible for helping the management teams in each of the 6 stores I was assigned, to maintain good training and health.